Scandibørn レビュー 941

Scandibørn からの回答

2026年2月18日

Hi there,

Thank you so much for your lovely review - it honestly means the world to us!

We’re so pleased to hear that you’ve had such consistently positive experiences with us and that your orders have arrived quickly each time. That’s exactly the service we aim to provide, so it’s wonderful to know it’s making a difference.

We’re especially happy you’ve been enjoying the Little Dutch products — they’re a favourite of ours too!

Thank you again for taking the time to share your feedback and for coming back to order with. We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
Keeley

Scandibørn からの回答

2026年2月13日

Hi Nadine,

Thank you for your feedback. I can see that this matter is ongoing with our customer service team, and we completely understand how frustrating this must be, especially as a new parent managing twins.

Our team is reviewing your case and will continue to work with you to provide a response. We truly appreciate your patience while this is being addressed.

Kind regards,
Scandiborn Team

Scandibørn からの回答

2026年2月10日

Hi there,

Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear you were happy with both the items you purchased and, especially, with the support you received from our customer service team. While delays with spare parts are sometimes unavoidable, we’re glad we could keep you informed and see it through to a positive outcome. Your kind words and patience truly mean a lot to us — thank you again for your support and trust.

Kind regards,
Keeley

Scandibørn からの回答

2026年1月29日

Hi there,

We’re sorry to hear that you feel disappointed with your experience & appreciate you taking the time to leave a review.

Our Christmas returns window was extended to almost three months to give customers ample time to return any unwanted gifts. Unfortunately, once this extended period has passed, we’re unable to make exceptions, as we apply our policies consistently to ensure fairness for all customers.

We’re glad to hear you found the products satisfactory & are sorry that the returns policy affected your overall impression. Your feedback has been noted and we do appreciate you sharing it.

Kind regards,
Keeley

Scandibørn からの回答

2026年1月9日

Hi Rokas,

Thank you for your feedback & I’m very sorry to hear that you’ve experienced an issue with your item. This certainly isn’t the experience we want for our customers.

To allow us to investigate this further & assist you as quickly as possible, could you please email photos clearly showing the issue along with the batch number (which can be found on the item) to our customer service team at hello@scandiborn.co.uk. Once received, we can review this & liaise with our supplier if necessary to resolve the matter.

We appreciate you bringing this to our attention & look forward to helping you.

Kind regards,
Keeley

Scandibørn からの回答

2025年12月19日

Hi Jad,

Thank you for taking the time to leave your review. We’re genuinely sorry for the frustration this situation has caused.

To provide some important context, during this period there was a global Cloudflare outage lasting over 24 hours, which affected a large number of platforms worldwide - including our warehouse management system. Unfortunately, during this time we were unable to process or despatch orders at all. This, combined with the exceptionally high order volume from our recent sale, resulted in a backlog.

Since systems were restored, our warehouse team has been working around the clock to despatch orders as quickly as possible. Orders where next-day delivery is selected are prioritised, which is why expedited shipping is offered as a paid option - this does not contradict capacity constraints, but reflects how limited resources are allocated during peak periods.

We’d also like to clarify that our Christmas & peak-period delivery timelines are clearly published on our website, on the Delivery page which is accessible directly from the homepage. These are provided so customers can make informed decisions before ordering.

We completely understand how disappointing it is when an order doesn’t arrive as expected, especially when travel is involved & we’re truly sorry that this experience fell short of your expectations.

Kind regards,
Keeley

Scandibørn からの回答

2025年12月19日

Hi Tracey,

Thank you for taking the time to leave your feedback.

We’re very sorry to hear that you were disappointed, however we would like to clarify the situation for accuracy. The doll you received was the exact item that was ordered — the Little Dutch Baby Doll – Noa. The Little Dutch Baby Doll - Lily was not part of your order & would not have been possible to order at that time as the product had been removed from sale due to being out of stock.

We always aim to provide clear communication & helpful support.

Kind regards,
Keeley

Scandibørn からの回答

2025年12月19日

Hi there,

We’re absolutely delighted to hear that you’re once again happy with our pricing, the ease of ordering, and the delivery experience. It truly means a lot to us that you continue to choose Scandiborn, and we can’t wait to welcome you back again soon.

Thanks for your continued support!

Kind regards,
Keeley

Scandibørn からの回答

2025年11月28日

Hi Hannah,

Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our selection and that our shipping has been helpful for gift-giving. It’s wonderful to know our toys are being well-loved too!

Kind regards,
Keeley

Scandibørn からの回答

2025年11月27日

Hi there,

We’re very sorry to hear about your experience & understand how upsetting this must be, especially given the item was intended as a Christmas gift.

We do appreciate how frustrating it is when an order is marked as delivered but cannot be located. However, in order for us to formally raise an investigation with the courier, we do require the Non-Receipt of Goods form to be completed & returned. This is a mandatory step requested by the courier & allows us to proceed on your behalf. The form has been in the same format for many years & we’ve not previously had issues reported with completing it.

We also apologise if our response time has not met expectations. We are currently experiencing a higher than usual volume of enquiries due to the busy seasonal period, which has unfortunately caused some delays.

We genuinely want to help resolve this matter & would encourage you to contact us directly once the form has been completed so we can move forward as quickly as possible.

Thank you for your patience.

Kind regards,
Keeley

Scandibørn からの回答

2025年11月17日

Hi Lydia,

Thank you so much for your lovely review! We’re delighted to hear that your first order arrived quickly and well-protected, and that you’re happy with your Little Dutch Forest Friends Activity Table.

We really appreciate you giving us a try, and we’d be thrilled to welcome you back again soon!

Kind regards,
Keeley

Scandibørn からの回答

2025年11月11日

Hi Atteia,

Thank you for taking the time to share your feedback & we’re sorry to hear about your experience.

Once an order has been placed, customers are able to add or remove items and amend delivery details, however full cancellations are not possible by customers through our system. We understand this can be frustrating & we are working on improving how this is communicated on our website as this is mentioned on confirmation emails.

As your order had already been despatched, we were unable to cancel it. In these cases, a return would need to be arranged once the item has been delivered, which is why return postage applies.

We’re sorry to hear you felt the service you received was not up to our usual standards & we will be reviewing this internally to ensure improvements are made.

We appreciate your feedback & thank you again for bringing this to our attention.

Kind regards,
Keeley

Scandibørn からの回答

2025年9月19日

Hi Claire,

Thank you so much for taking the time to leave such a wonderful 5-star review!

We’re so pleased we could help get your granddaughter’s Scandiborn doctor’s bag complete again — we know how much joy those little pieces can bring, and how quickly they can become favourites.

Our customer service team always aims to go the extra mile, so it truly means a lot to hear that you felt supported and kept updated throughout the process. We’ll be sure to pass your kind words on to the team — it will make their day!

Thank you again for your lovely feedback and for choosing Scandiborn.

Kind regards,
Keeley

Scandibørn からの回答

2025年9月1日

Hi Brenda,

Thank you so much for your kind review! We’re delighted to hear that Nicola was able to help resolve the delivery issue quickly so you could receive your order for your grandson. We’ll be sure to pass your lovely feedback on to her.

We really appreciate your support and look forward to welcoming you back again soon.

Kind regards,
Keeley

Scandibørn からの回答

2025年9月1日

Hi Amy,

Thank you for your feedback - I’m really sorry to hear about the experience you’ve had with the balance bike.

I can see that our customer service team have provided you with a prepaid return label so that you can send the item back to us for a full refund. We always want to make sure our customers are happy with their purchases & I’m sorry that this one didn’t meet expectations.

Kind regards,
Keeley

Scandibørn からの回答

2025年8月15日

Hi James,

Thank you so much for taking the time to share your experience – even after a year of use! We’re delighted to hear the Little Dutch kitchen has lasted so well and is still being enjoyed by your little ones. We’re also so pleased we could help get it to you in time for your daughter’s birthday.

Your kind words mean a lot to our team, and we truly appreciate your support.

Kind regards,
Keeley

Scandibørn からの回答

2025年8月6日

Hi Kay,

We're really sorry to hear about your experience & truly understand how disappointing this must have been - especially around your daughter’s birthday.

After looking into this in detail, it appears that while the tracking showed the return as delivered, the courier had initially delivered it to the wrong location. When the parcel was retrieved, it unfortunately contained a different item.

Upon further investigation, it seems that InPost applied the wrong return labels to the wrong parcels, meaning we received someone else’s return & another retailer received yours.

We sincerely apologise for the delay in resolving this - it took longer than usual due to the complexity & the fact that this is the first time we've encountered this type of issue. I can confirm that a full refund has now been issued to you & an investigation has been opened with InPost & our returns system to ensure this doesn’t happen again.

Thank you for your patience while we worked to get this resolved & we're truly sorry again for the inconvenience caused.

Kind regards,
Keeley

Scandibørn からの回答

2025年8月6日

Hi Karen,

Thank you so much for taking the time to leave such a kind and thoughtful review! We're truly sorry for the initial delivery issue with DPD, but we're so glad we could get everything resolved quickly for your grandson's special day.

It means a lot to hear that you felt supported and impressed with our service - especially as a first-time customer. We know how important it is to feel confident when shopping online, and we're thrilled that we could earn your trust.

We look forward to welcoming you back soon - and hope your grandson had a wonderful 1st birthday!

Kind regards,
Keeley

Scandibørn からの回答

2025年7月1日

Hi Georgina,

Thank you so much for your kind review! We're really glad we could resolve the issue quickly for you. Our team always aims to provide helpful and prompt support, and it’s lovely to hear that reflected in your experience. If you ever need anything else, we’re just a message away!

Kind regards,
Keeley

Scandibørn からの回答

2025年6月25日

Hi Emma,

Thank you so much for your kind review! We're delighted to hear you had a positive experience with our customer service team. Nicola will be thrilled to know her support was appreciated. If there's anything else we can help with, we're always here for you!

Kind regards,
Keeley