Southern California Edison レビュー 

S.C.E does not want "constructive suggestions", as they are too busy defrauding their customers.
DETAILS:

So. Cal. Edison pretends to give "free appliances" to qualifying SCE customers. After approving the application, they refer the customer to John Harrison Inc, a contractor in Banning, CA. The contract for the delivery of appliances is between the customer and JHI. SCE is not a part of the contract. A middle woman (Tracy Landry) is in the contract, faking "home inspections" for appliance deliveries. John Harrison is named as the contractor in the contract, but he does ot sign it. There is no box for his signature, indicating that the contract was designed to exclude his signature. Tracy Landry signed as a "Representative", though in emails to me she stated she was an independent contractor, not affiliated with SCE or JHI. John Harrison can not be reached. He does not respond to calls, emails, faxes. I qualified for a refrigerator and gas heater. Despite multiple efforts, nothing was delivered to me. When I complained to the BBB and the CA Contractor's Licensing Board, SCE sent me a notice stating they withdrew their appliance approval. The notice does not give a cause. It was arbitrary, and in violation of several laws. Only if the Program is eliminated and/or funds are exhausted, SCE can withdraw. Neither one was the case. 
The contract between John Harrison and me is loaded with fraud elements, from lack of Harrison's signature, to invalid timing of the appliance delivery, plus intentionally deceptive. The Licensing Board disregarded all evidence in my favor, and closed the case without due process, without acceptance of exhibits documenting fraud beyond any doubt. John Harrison did not reply to the Contractor Board's demand to respond to my complaint, yet the Board disregarded that, eliminating the evidence that John Harrison lost the case by default, in addition to violating the contract. 
I found many complaints in the internet against SCE and JHI, with exactly the same scam/fraud stories. SCE and John Harrison planned this fraud jointly, knowing that the Contractors Board would never investigate. I am confident the CA Contractors Licensing  Board closed many complaints of this nature, by disregarding all evidence material against  Edison and JHI. This case is a class action case. There are thousands of victims out there, I suspect. All defrauded the same way by S.C.E and JHI.  
The funds for this (fake) program come from the government. By not delivering the "free appliances" to SCE customers, SCE and JHI keep the funds in their own pockets. Thousands of SCE customers have been defraued by this very well-crafted FRAUD, amounting to millions of USD by now. 
CLASS ACTION LAWSUIT IN PROGRESS. CONTACT ME PLEASE IF YOU HAVE BEEN VICTIMIZED AS WELL. Message me via TrustPilot please.

I get that summer months are the highest energy usage months. My town gets extremely hot in the summer and it is disheartening to know that SCE is taking advantage of hiking up the price for customers and in areas where there are no other competitors available to switch to. How does SCE expect folks to pay them if they are making it unaffordable to use their service?! These discount programs are a joke. I'm praying that some competition comes around soon. Just a customer in Southern California fed up with the energy cost increases that we are being forced to cover outside of our will.

Many of Edison call center representatives, how did they train to be and land on those positions? During the conversations, if they do not like to hear or do not want to answer, they put caller on mute without making any sounds and automatically routed to survey mode. As results, it ends the call. In a month, I've been experienced "twice" these situations. What is the point hiring these kinds of people that refused to help/ solve issues. Should not be in those positions to serve the public.

Is extremely hard get in to Customer login account .Is making so difficult and insane, telling constelnly that my user name and my password is wrong.This iscomplete lying and this online service is so bad ,must be fixed immediately.

I was out of power for 3 days, repeatedly calling their (outsourced) customer service. These guys are absolutely the worst. Utility companies don't face competition and they can get away with having the most horrendous customer service imaginable and nobody does anything. Their 1.2 star rating says it all but nobody at SCE cares; they're making good money.

I'm not sure why we have to give this company any stars. I'm moving from California, my home of 63 years, because of SCE. They make my life too stressful. I'm disabled and must live in a temperature controlled environment which is too difficult to accomplish with SCE. They have so many reason for shutting off the power that it disrupts my existence and I experience a lot of anxiety because of them. I have to own a gas generator because they shut off the electricity so often and for 8+ hours at a time. Also, their notifications are programmed by people with schizophrenia. They email me, call me and text me, all of them three times in a row. They do this in the middle of the night which is totally unacceptable. Why would you notify people of an upcoming event days away, in the middle of the night? And don't get me started on the prices! 😡 Imagine paying a $250 summer electric bill for a 600 sq ft house on the money I get from Social Security Disability! I'm done.

They put my bill in both my name and my son’s name. The bill was never supposed to be in my son’s name. When we had to move from a flood ridden rental we had so much chaos going on it went unnoticed. When it was noticed the bill had got to a super high amount. Now I’m trying to fix it. And they are refusing to work with me!

What a bad experience... Im dealing with an power outage for over 24 hrs and worst i got babies in my house. What is upsetting about this company is i already got more than 6 different time frame to restore power.. lies... I finally get through to an agent and they act like they care but they also lie....their explanation don't add up with the websites or AI.. they dont give options of hotel or fridge food reimbursement. I just really hate having to rely on this monopoly company 😒 ..

Another dumb bot real people don't want to work anymore. Rich companies being tight wads again by not hiring?? Where are our tax monies going...

Southern California Edison is helping people generously .. I had many late fees they rescheduled my payment over a year .. other thing I am on portable oxygen they sent me 2 solar chargeable batteries for free . Now I feel more safe if any outage occurred I can plugin my oxygen machine with lighting and TV.
SCE TAKE CARE OF THEIR CLIANTS.

First I need to say everyone was nice who tried to help me. I like to pay online and when I make a payment online I get Spanish. My call to Southern California Edison was to have the account changed from Spanish to English. I spoke to the technical department and they told me to go to the settings and change the language to English. I later noticed that the account is in English but when I go to pay it's in Spanish. I have paid before but I'm really tired of doing that. When I went to upgrade the payment methods I couldn't understand what I was being asked to do. And there was no way to change the payment area from Spanish to English. So I just requested the bills to be in English hopefully they will come in English instead of Spanish.

chatgpt is much more helpful and accurate than the 3 world country, poor english speaking, human customer service they outsourced to answer calls. it is trash! it is unfortunate that we are unable to go completely off grid and just rely on our solar panels and batteries.

Incredibly difficult to talk to a human, their AI virtual assistant is useless, I tried 8 times to state my need and it never worked. I have to randomly try different options in their menu to talk to a person, finally after like 20 minutes of videogaming my way to her, she started to read from her screen endless statements without giving me the chance to explain the reason of my call. I finally asked her to send a technician to remove my meter locks to let Tesla to replace my backup switch, since they came over and it was locked ( Tesla and SCE are not in the best terms). After 5 days I haven't got back a phone call from a SCE rep to confirm the service.

I am at 59-year-old man. I’m a sales director which I’m saying that so that you know I’m not an idiot. Southern California Edison is probably Customer Service wide the worst company I’ve ever done business with because you know what my issue is is that I want to pay a bill? I just can’t figure out what to pay or where to pay it cause I have multiple numbers I can get online but I can’t call anybody in person cause their system is so geared to talking to a computer. I don’t like to talk to computers. They don’t know what I’m saying a human being does if SC gets this message and by the way, I feel that every Customer Service focus that they have they suck suck and suck that’s the most professional language. I can think cause I’m getting ready to go to a therapist so I can get some medication because it’s been two hours. I have been on the phone trying to pay the bill again this month not really that hard. They’re in the business of taking my money and trust me. They take way too much I wouldn’t even know whether or not I qualify for something because I can’t get that far because I can’t pay the goddamn bill sorry I went to that place because I’ve been on the phone for two hours and I pay SEE first before all my other bills and it takes me three days to get over trying to call them. I want to speak to a person. It shouldn’t be that hard.

The AI robot provides no options to reach a human. Suggesting the internet as a solution isnt helpful when your power is out. I would have preferred to leave no stars, but figured one was the lowest I could go

You cannot get through to anyone via customer service or a chat box. There is no an option to speak to a representative. My tenant in Hermosa is having and issue with power from pole to her house and they haven’t come to look and just send her a message saying the issue is resolved, when it is not!
This should be illegal.

Worst ever power company.
Expensive, they let u pay what they should after the fires. Also power outages literally monthly,. Long hours or days. No maintenance..

They doubled my home and business bill, then they make sure their website cant render a bill, They talk about a 13% increase but that is not supported by the billing. They talk about investment, but they are just tapping their customers. The dividend should be cut to finance their investment.

I want to commend So Cal Edison for having the good sense to cancel a planned outage,#0008004344845 on 8/07/2025. the temperature of 105F was potentially dangerous to the Bixby Knolls residents affected. Keep up the good decisions.
Mark A Heckman 562 9849848

As a property Manager I can confidently say this is the worst Utilities company in the LA/Ventura Area. They completely block any communication with customers, their phone lines will keep you in an endless loop of recordings, send you over to unexisting web services, and just completely block you from any human contact within the company. Been trying to start services for over a month now. Just horrible.