Southern California Edison レビュー 

*** update Power was off 7 times today. Been here 14 years with their power anomilies...blowing up stuff but they only pay for cheap stuff. Mean while they help retail blowing up millions of dollars of stuff they don't cover. Low volt...high volts ... power completely off. Real bad company overcharging too

The phone call customer service is the worst.
- No "other" option to connect you directly to the center.
- When I picked "upgrade panel" option, it directed me to other department.
- When I got directed to the other department, the lady was extremely rude and said she will forward me to the correct department, but instead, she just directed me to a bot.

If you have issues, report them to the California public utility commission. That is the only way I’ve found to be able to get them to do anything. My bills were messed up for more than a year but they wouldn’t do any of the things they said they would do to address it until I reported them. Within 48 hours of reporting them, the issue was resolved.

very reasonable prices and simple to use, I have received some credits that have helped with bills so I didn't need to pay as much. Only downside is that there have been some fairly regular power outages but they have been resolved quickly and during times when I have often been asleep and isolated to certain areas as best as possible

Spoke with a representative named Abel and had THE WORST experience. He has the worst costumer service, he wouldn’t let me finish any statements. I was trying to create an account for a property I purchased and he wanted me to pay the outstanding balance left behind by the last owners. I’m not responsible for paying someone else’s use of electricity and he would not understand that. Eventually he ended the call without even helping me get no where near to a resolution. Edison has to do a better job at screening their candidates before placing them in positions that will make the company look bad. I can give him the benefit of the doubt and maybe the call failed. But there was no call back which makes me believe that he did not want to assist me or provide any other resources to me. If he was unhappy with our conversation he could’ve easily transferred the call to someone else.

Wanted to discuss my bill that was supposed to be on a savings plan but apparently jumped out of plan and a higher rate. The hold time on a Friday early afternoon said it would be 31-60 minutes.
How ridiculous is that as apparently SCE doesn't have enough employees. Have never had this problem with SCG but always with SCE.

The complete lack of transparency gives one the sense that SCE has no accountability other than to give the minimum response when power is off. PSPS shutoffs did not exist en mass until PSEG was sued some 6 or 7 years ago for starting the Camp fire in Northern CA. Prior to the Camp fire the PSPS shutoffs were primarily in very rural areas. But now, thanks to the lawsuits and gutless management, every time there is a gust of wind the SCE management seemingly wants to shut it all down...but they feel our pain. BS. How about they turn off their homes and businesses every time they decide to shut off a home or business? Perhaps that would give them a first hand sense of how annoying, inconvenient and, for the most part, unnecessary PSPS shutoffs are. The problem becomes a "cry wolf" syndrome where folks will not believe it when they claim there is an emergency when there really is an emergency. Dumb and dumber at a minimum. Also, it should be noted that the power lines were upgraded recently (like 1 or 2 years ago) to prevent wind driven damage. They shut off the power for that too. So why is the power off if the lines are reinforced against wind? Makes no sense, they do not explain it and, frankly, folks are desperate to find alternatives to SCE and any other utility that acts this arrogantly toward its customers.

Management should be fired. 50 hrs no power. No wind, no fires, but if you live in a rural area, no power, while the cities have power. No updates. Website just that I live in a high risk area, so I'm not getting power. Their just covering their asses because their tired of lawsuits over down power lines. Just a bunch of idiots over there. Mean while I'm throwing out all my spoiled food and living in the dark.

Boston had Whitey Bulger. Los Angeles has So Cal Edison. SCE is nothing more than an out of control immoral enterprise that controls the CPUC and abuses the public through its monopoly. The shameless abuse of the public is unparalleled. These are truly bad people. SCE is not like a real utility. The provision of service is a distant second to profiteering and muscling political control through the purchase of local and state politicians. (Conversely, LA DWP has its own corruption issues as the former CEO is currently serving federal time for corruption. But, at least with DWP the power stays on.) If you are buying a home, seriously consider whether you want to live within SCE's area. You will not get through when you need assistance. The "green agenda" is a sham as they hate when you get solar panels and they will do everything to frustrate your use of solar panels. It took us well over a year to get an accounting of our bill after installing solar panels. Their rates are incomprehensible. They have zero accountability and no one in government will lift a finger.

Wow, talk about PURE STUPIDITY!!!. So SCE does a PublicSafetyPowerOutage in an area due to high winds. The STUPIDITY is, this particular town had NO HIGH WIND and half the town is without power while the other half has power. Informing these morons of the FACTS one would think they would turn the power on for the rest of the city...no, not these imbeciles. Still without power because SCE is too arrogant to realize THEIR ERRORS!!!!

Started having electrical issues, (flashing lights, major voltage surges, tripped GFI's) about 2 months ago, and they kept getting worse. I noticed a tree limb laying across the incoming power lines of my neighbor, and my home. Called S.C.E. and explained the issues.
Service tech came by later that day, said "nothing wrong with the power, must be a short in your attic somewhere". He removed the tree branch, but that did not help.
Called my electrician, who checked all over the house, attic, electrical panel, etc. and found that the service cables from the power pole to the "Angel Head" had 4 splices that were all loose. He then called S.C.E. to have those cabels replaced, which they did the next day.
No help, lights still flashing, voltage surges, etc.
I then checked with my next door neighbor who told me he was having the same issues, even though they ALSO replaced the cables to his home.
ONE DAY LATER.....MAJOR issues with power surges, tripped G.F.I.'s, and flashing lights!
Noticed yet ANOTHER S.C.E. truck parked 2 doors down, and a tech was replacing that home's cables as well! I checked with that neighbor who told me he was having those same issues!
Called S.C.E. once again and put in yet another service ticket. About an hour later, received a message from them stating "power has been restored". No mention of what the cause was, or if it would happen again.....
What an experience, fortunately it was finally resolved

Xmas eve 2024, 8 pm now. Power is out since 8 am. Hundreds of dollars of seafood is going bed in frig. Minor kids and elders with medical needs at the house. No outage updates or reactions. They just turn the power off... Guessing it is some wind or fallen branch or some other repair somewhere, because there are no updates on their website. They kill the switch any way any time... Unskilled and uneducated workers and monopoly-minded corporate greedy management. And there is no way to contact them except the endless wait on the phone. Can't wait till we all electric here in South Cal... merry Xmas!

Just want to remind the public what a treacherous demonic company Southern California Edison is. They price gouge every one of their customers by increasing rates exponentially on business and residential customers. They turn off the power and prevent you from making money at your business and there is no compensation. They are handing out bills that usually are $750, now are $1485. Disgusting company with disgusting values. I hope Trump gets in office and sends a very clear message to utilities that not only hammer people with high unrealistic power bills, they charge them late fees because it is their mortgage or the power bill. They are scumbags at the highest level.

Impossible to reach a live person and they have been defrauding people charging late fees after receiving payments on time yet taking weeks to process them. You can't use their website because it causes the banks to red flag the payment at times and you end up with a returned payment.

Three days ago they put up signs on my residential street telling people not to park on the road. Then they arrived after 10 PM with large equipment shining flood lights into my windows mirror meters away from the front of my condo, running heavy equipment which sounded like large trucks with back up Warning systems, jackhammers, and screaming to each other in the street, then they entered my property and started wandering around my yard and poking around the powerlines between my house and the neighbors house without talking to me or asking my permission. It’s now 1230 at night and they’re still at it I made multiple phone calls and was that they are not obligated to follow the same light and sound pollution laws that the rest of society is expected to follow and that they are allowed to trespass on my property without asking my permission. I was unable to reach them directly for complaints because their offices are closed, but I guarantee they will hear from me tomorrow in detail as well as my leaving reviews and every public format I can think of. Their behavior is completely unacceptable and there is no excuse for it. This is obviously not emergency works since they posted the street signs three days ago, it’s bad business practice and horrible treatment to residential neighborhoods. This is the same company who is negligence the spark which created the thomas fire some number of years ago that directly or indirectly led to the death of more than a dozen people and burnt down part of two counties. Just another reason to not feeling impressed with this company.
They’re gonna keep me awake all night for no reason, everybody within my power knows about their unethical practices.

Customer service cannot understand anyone in our family. They constantly talk over us like we don't understand what they're saying. WE UNDERSTAND!!!! YOU DON'T UNDERSTAND WHAT WE'RE SAYING!!!! ITS INFURIATING!!!!! GOD AWFUL EXPERIENCE and CUSTOMER SERVICE IS THE WORST EXPERIENCE IN MY LIFE!!!!

Their Green Energy Solution program is a joke. Called numerous times since January on my application status and each time was told to be patient. I calI again today and was told I don’t qualify.

This company is the worst, customer service is like dealing with a bunch of robots who treat you like another transaction. signed up for service online on a Thursday, no mention we had to send in our ID and SS card, on Saturday they turned of the electic stating we had to send in our documents. Over the weekend no one was able to help us. when we called on Monday morning they informed us it could take an additional two days to review our documents and turn electric on. Have my elderly parent living with us and we've been without power for days. They have no sense of urgency its like we are living in a third world country. I've never had to deal with an electric company like this. We pay through the roof for electric service for sub par service such as this.

Extremely Disappointed with SCE – Here’s Why
As a customer bound by a government-mandated monopoly, I expect reliable and fair service from Southern California Edison (SCE). Unfortunately, my experience has been anything but satisfactory. Allow me to share my frustrations:
1. Change in Net Energy Metering Agreement: At the end of 2023, SCE unilaterally altered the Net Energy Metering agreement I entered into back in 2017. This change unexpectedly more than doubled my electricity bill, a significant financial burden without prior warning or justification.
2. Billing and Monitoring Errors: Additionally, SCE experienced issues with their billing system and the time-of-day usage monitoring on their website. This led to an entire year’s worth of charges being billed at once rather than the monthly billing I had agreed to.
3. Inadequate Resolution Offered: In response to these issues, SCE offered a payment plan to address the large, unexpected bill. However, this plan is manually managed and entirely separate from the regular billing cycle. Moreover, it’s not automated and requires additional attention to avoid hefty late fees—which, I discovered, accumulate throughout the payment plan regardless of when you pay. If you pay late, it voids the payment plan altogether.
This situation has been extremely frustrating and seems fundamentally unfair. I am sharing this in hopes of drawing attention to these practices and urging SCE for a more transparent and customer-friendly approach.
#SCE #CustomerServiceFail #UtilityProblems

If I could give no stars I would. Constant problems with power. No notice of outrage or work in my area. I have never seen a company so bad. I had SDGE for over 40 years and never had this problem.