Fabulous company, Some items almost perfect condition. Some packaging was damaged but I knew this beforehand and I am not bothered in the slightest. Products all genuine and great value for money... ãã£ãšèŠã
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Never ordered before but they were quick and the perfume was original as said box was battered but didn't matter because that's why they are so reasonable. Will buy again
Great travel size Invictus aftershave for holidays at a bargain price. I expected damaged packaging, but it was in fab condition. Fast delivery - I would definitely buy again from this company!
Nightmare! Whilst I understand the discount is for damaged boxes one of my perfume bottles arrived with a lot of perfume missing due to it leaking, the metal trim on the bottle was also detached... ãã£ãšèŠã
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Scent Outlet is your backstage pass to the planetâs A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch âem, we rescue âem, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if youâre the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
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Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, è±åœ
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4.3
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Fast service and exactly as described IâŠ
Fast service and exactly as described I would definitely use them again
2025幎11æ27æ¥
It breaks my heart to give one star butâŠ
It breaks my heart to give one star but this is due to an item advertised as 100 ml and receiving a 50 ml instead
Otherwise the product s are 100% genuine and usually just the cellophane has been taken off the product for a fraction of the original price
2025幎12æ3æ¥
Worthwhile purchase
Very worthwhile order at an amazing price ! Very battered box ! But that's explained before you purchase ! The actual fragrance is in perfect condition .Thank you .I will use again ð
2025幎12æ2æ¥
Most of items are good value ,someâŠ
Most of items are good value ,some others cheaper in other stores ,better delivery service than last year ,very quick delivery
2025幎12æ2æ¥
2 different batch codes on menâs gift set
Ordered a menâs gift set - it had 2 different batch codes. I only checked these because the colour of the Eau de Toilette Spray didnât look like advertised and what I have seen in shops. Also the product I purchased based on what I saw online, had a silver tin gift box not a gold one, which was what I received.
Not impressed - I had already received 2 out of date batch codes products from a separate order. No response despite sending evidence over 7 days ago - luckily PayPal refunded my money. Avoid is my advice.
2025幎12æ1æ¥
Great service with no problems at all
2025幎11æ24æ¥
I have ordered numerous times from Scent Outlet but so disappointed with my last order!!!!!
I have ordered numerous times from Scent Outlet both for me and my fiancé. This time around I didnât receive one of my items even though I paid for it, a Burberry gift set. The delivery slip shows my gift set wasnât even on the delivery packing slip. I contacted the company swiftly and they have me running around since you can only email them, they take 24+ hours to reply to every email just to ask me basic information Iâve already provided in previous emails. I used to swear by these guys but it seems if you are missing anything, prepare to jump through hoops which is so unfortunate.
2025幎12æ1æ¥
Goods arrived quickly and were asâŠ
Goods arrived quickly and were as described. The boxes were damaged so not really suitable as gifts but perfect for yourself!
Would definitely use again!
2025幎11æ30æ¥
Great selection and amazing prices.
Great selection and amazing prices.
Something for everyone. Service 5 star.
I check this site before anywhere else.
2025幎11æ29æ¥
If your buying for yourself itâs greatâŠ
If your buying for yourself itâs great as the perfume is perfect itâs just the box thatâs damaged
2025幎11æ30æ¥
Scent Outlet ããã®åç
Thank you for the brilliant 5-star review. Youâve summed up our damaged-box range perfectly, the perfume is 100% genuine, itâs only the outer packaging that carries the discount.
Really glad you loved the scent and found great value. Hope to see you again soon!
Warm wishes,
Scent Outlet Team
Scent Outlet ããã®åç
Hi Donna,
Thank you so much for the lovely 5-star review. Weâre delighted you enjoyed the products, the fast delivery and the great pricing, exactly what we aim to deliver every time.
Really appreciate you choosing Scent Outlet again!
Warm regards,
Customer Care Team
Perfumes and aftershave came in theâŠ
Perfumes and aftershave came in the box. Perfect
2025幎11æ30æ¥
Scent Outlet ããã®åç
Hi Scott,
Thank you for the fantastic review, short, sweet and exactly what we love to hear. Great to know everything arrived exactly as expected.
Hope we can help you again soon!
All the best,
Scent Outlet Team
Hey great fast delivery,everything IâŠ
Hey great fast delivery,everything I ordered came,the boxes weren't to bad ,I will definitely be buying again from scent outlet,a fraction of the price,who needs the box anyway.very happy customer ðð
2025幎11æ30æ¥
Scent Outlet ããã®åç
Hi Joanne,
What a brilliant review, thank you! Weâre so glad everything arrived quickly and the box damage wasnât an issue for you.
Our customers love saving money on genuine fragrances by choosing our damaged-box range, and itâs great to hear you do too.
Thanks again, weâd be delighted to serve you next time. ð
Warm wishes,
Customer Care Team
Scent Outlet ããã®åç
Hi Stephen,
Thank you for the excellent 5-star feedback. Weâre thrilled you enjoyed the great pricing and fast delivery, two things we work hard to get right.
Really appreciate the recommendation!
Warm regards,
Scent Outlet Team
Great company brilliant prices
Brilliant prices and products received in excellent conditionâŠ..quick delivery would definitely recommend
2025幎11æ29æ¥
Scent Outlet ããã®åç
Hi Kerrie,
Thank you for the brilliant review. Weâre so pleased your products arrived in excellent condition and that delivery was nice and quick.
Your recommendation means a lot, thank you for choosing Scent Outlet!
Warmest wishes,
Customer Care Team
Brilliant prices fast delivery worthâŠ
Brilliant prices fast delivery worth every pound
2025幎11æ29æ¥
Scent Outlet ããã®åç
Hi Marie,
Thank you for the wonderful 5-star review, weâre delighted you found great value and fast delivery.
Appreciate your support and hope to look after your next order soon.
Warm regards,
Scent Outlet Team
Scent Outlet ããã®åç
Hi Jonathan,
Thanks for the great review, weâre really glad you enjoyed the fast delivery and the bargain prices.
Look forward to helping with your next order!
Best wishes,
Scent Outlet Customer Care
What a find
Checked out scent outlet after reading about it. Will never buy perfume from anywhere else again. Managed to buy all my Christmas presents for a fraction of price from the high street or other online retailers. Even got some stocking fillers for my teenage granddaughter from the cosmetic section
2025幎11æ29æ¥
Scent Outlet ããã®åç
Hi Julie,
What a fantastic review, thank you! Weâre delighted you discovered Scent Outlet and managed to pick up all your Christmas gifts at a fraction of the usual price.
So glad the beauty section helped with stocking fillers too. Really appreciate you choosing us and hope weâll be your go-to for future gifts as well.
Warmest wishes,
Customer Care Team
Very damaged item delivered
Very damaged item delivered. Outer packaging in perfect condition so it was packed damaged. When I emailed with photos was told I could return it but I would have to pay for the return! Appalling customer service.
2025幎12æ5æ¥
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Scent Outlet ããã®åç
Hi Kim,
Weâre really sorry to hear you were disappointed with the condition of the item you received, we completely understand how frustrating that feels.
Just to clarify for you: the products on our damaged-box range are reduced in price because the outer packaging can arrive with significant wear, and this is stated clearly on the product page and in the item title. The fragrance inside is always 100% genuine and unused, but the box can sometimes look heavily marked.
Regarding returns: if an item arrives different from what was advertised, or unusable, we cover the return. If the box damage is as described in the listing, the return falls under our standard returns policy.
That said, we never want a customer left unhappy. If you email us again at customerservice@scent-outlet.com
with your order number, weâll review the photos and make sure the correct outcome is applied.
Thank you for raising this, weâre always working to improve clarity and service.
Warm regards,
Customer Care Team
Scent Outlet
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