Direct Bikes  レビュー 

326
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... もっと見る

5つ星のうち5の評価

A big thank you everyone at direct bikes for getting my ninja scooter delivered to me. It's a nice ride, very comfy, they went above and beyond. Can't wait to get the miles on her. Thanks everyone

5つ星のうち5の評価

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... もっと見る

5つ星のうち5の評価

Good well made scooter. Got rid of a vesta recently. This one is equally as good. Can tell that a lot of effort has gone into all design aspects of the scoiter. Good customers service from their team... もっと見る

企業情報


連絡先

4.6

優良

TrustScore 5段階評価の4.5

326件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 80%に回答しています

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4.6

すべてのレビュー

(326)

過去12か月のレビュー数: 100

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5つ星のうち1の評価

No contact

Avoid this company bought a moped last year only did 200 miles had 2 services and couldn't get rid of engine management light (that was on when I bought it) can't get them on phone only through email to discuss problem with moped cutting out I paid for an extra year warranty but won't send part without payment up front!!!..I asked what's the point of warranty and they won't reply gave me 2 garages to look into it and theywon't go near it as had problems with this company in past ...I love the bike but you won't have any help with problems as no phone number nightmare and they post a contract number but that's not true as when you phone it immediately directs you to email them so you can't speak to anyone about issues

2026年1月1日
自発的なレビュー
Direct Bikes  ロゴ

Direct Bikes からの回答

Your review contains a number of incorrect statements.

You purchased your scooter on 13/03/2025, you contacted us over 5 months later on 31st August 2025 and were advised—more than once—that your scooter was overdue for servicing at an approved service centre. Please see below screenshots of the emails sent to you.

https://www.dropbox.com/scl/fi/icp00k00v7282jpwxxoro/Screenshot-2026-03-27-at-10.28.47.png?rlkey=d4ken0ajafls1ekvqajsgw00p&st=8a9bjfpa&dl=0

https://www.dropbox.com/scl/fi/kv4yxa1vswlaukucpn5p1/Screenshot-2026-03-27-at-10.29.07.png?rlkey=s5tuwx86m2qkfxqo760vyd8dq&st=310lqgqv&dl=0

Despite this, you chose to ignore that your scooter was overdue servicing at an approved service centre and continued to use the vehicle for over a year without servicing it as required.

You have not serviced your scooter twice as required. You have missed three services at an approved service centre. Instead you have taken your scooter to an unapproved service centre who has not been able to turn your engine light off. The garage is not an approved service centre and you need to take your scooter to an approved service centre. We have clearly told you this by email on 1st March 2026. See below screenshot:

https://www.dropbox.com/scl/fi/mvmmffkrd6d172qrmqj1t/Screenshot-2026-03-27-at-11.04.53.png?rlkey=xp55tcjewcphdix9lwtcdkko8&st=cxvskdcd&dl=0

Servicing at an approved service centre is requirement for the continued use and safety of your vehicle and is the case with any scooter or motor vehicle, not just our brand. This is also a requirement under you warranty.

I can also see we also provided you with details of a local approved garage, Mototech, to carry out the required servicing who are happy to service your scooter. Again, you ignored.

Your scooter is supplied with a parts warranty, which you need to adhere to the required servicing schedule. This is standard across all motor vehicles. As you have not serviced your scooter as required, missing three services at an approved service centre, your warranty claim cannot be accepted. This has been clearly explained to you.

On 24th March 2026, we advised you of the cost of the required part which is only £69.20 plus delivery £12.99. See below link:

https://www.dropbox.com/scl/fi/cs8vfl51oxlb92r9q6r0u/Screenshot-2026-03-27-at-10.34.44.png?rlkey=73rhp05xuptx97vqoducj2ki8&st=3x67yzfo&dl=0

This again was also not responded to with payment.

There is no scooter or motor vehicle that you can operate over a year without servicing as required and attempt to claim on warranty.

Our telephone lines are open from 10am to 5pm Monday to Friday please call within these hours.

Thank you again for your review, we trust this now clarifies matters. The Trustpilot platform is only for genuine customer services experiences from our customers.

5つ星のうち5の評価

I commute everyday and needed a…

I commute everyday and needed a scooter. Came across this site. My scooter came in two days. The distance it travels on a tank of petrol is impressive. Lasts me a whole week without filling up. Their customer service was patient and knowledgeable. Even after purchase they followed up to make sure I was happy. If you're considering buying a scooter this is the place to buy one.

2026年3月3日
自発的なレビュー
5つ星のうち5の評価

I have a panther moped which I got from…

I have a panther moped which I got from them. It was my first moped and would so use them again. The moped was delivered on time, safely and exactly like the photos on their site. Been riding now each day for around 5 months. Very good moped, service and communication excellent.

2026年3月2日
自発的なレビュー

フラグについてのプロセスに従って、Trustpilot がレビューを評価中です。

フラグについてのプロセスに従って、Trustpilot がレビューを評価中です。

5つ星のうち5の評価

I recently bought a ninja moped from…

I recently bought a ninja moped from direct bikes. The team have been amazing throughout the purchase - available by email and reply quickly to all questions.

The moped itself is fantastic - easy to use - great for me. Very satisfied with it.

2026年1月17日
自発的なレビュー
5つ星のうち5の評価

New moped day

New moped day. Got my fab panther moped delivered today. Staff have been excellent throughout. Very happy with purchase 😃

2025年11月14日
自発的なレビュー

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