Shirley offered a wonderful service to us today while in buying a new couch for our family home. We have specific needs with sizing and comfortability which Shirley guided through the details. We made a perfect choice with her advice and are looking forward to our new couch when it arrives later this summer!

We went in to buy a sofa for the first time for our first home, Alison couldn’t have been more helpful if she tried, made us feel so welcome and helped us with our purchase.

UPDATE
Thanks to Lynsey at Poltonesofa media group for your response after I submitted my review for SCS
Appreciate you stating the shop is checking with the warehouse regarding my furniture. We still have visitors and still without the four seater sofa, chair and sofa bed.
No one has given us an update as to when or if we will receive ALL our furniture. However they are happy to have received over 4K without delivering the promised (3 times) furniture.
Lynsey how long would you suggest we wait for this furniture which was ordered 2nd January 2026. Before we lodge a claim with the small claims court here in Scotland!!

Had a very good shopping experience at paisley branch our salesman was sonny

Our assistant Shirley was super. She was friendly, helpful and very patient and clearly explained everything

A very helpful member who's name was Alison, was very knowledgeable about the product, listened to what we would like, showed us around and when we settled on the suite we wanted, again showed us the different materials and really was very nice and professional.

excellent help and customer service, and loved the product

Excellent customer service by Shirley

The sales lady Alison was amazing . She was so helpful and knew her job very well . She gave us all the information on the materials prices and generally everything we asked .
Alison gave us plenty space to browse and try the sofas . She only came when we asked . Great experience. Got a lovely sofa and stool Thanks to Alison . Cant wait for it to come .

Very helpful staff made my choice so easy to decide

We only went into store for a look as we need a new sofa for our new house. Sonny acted very professionally and really helpful showing us all the sofas and picking colours that we bought one.

The sales person was very knowledgeable and helpful about your product and patient as my wife is a very fussy lady but we got there in the end

Had a lovely experience today , Shirley was superb and couldn’t do enough for us , she didn’t hassle or badger us like some places do and gave us the time needed until we made a decision. Very well done and keep up the good work !

We had a great experience buying our suite.The employee was very good and gave us lots of information.He showed us the colour that we were going to pick under the daylight machine and it looked completely different.We ultimately changed the colour for another.

Very polite and helpful staff. At no time did I feel pushed or rushed to purchase anything from the store.

Helpful and friendly staff

Very helpful and knowledgeable polite and very clear a great experience to