Not happy with my order as there is no proper process as the delivery person says there is problem with the product how can they send it to me . Looks like there is no quality control department in Sc... もっと見る
企業が回答しました
所在地
所在地を変更Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH London, Essex,, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sofas came when expected. Plenty of messages advising of the time of arrival. They even came a bit earlier. The sofas are beautiful made and just what I ordered. Delivery people were quick in put... もっと見る
Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year pa... もっと見る
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing Sofa arrived on time and date expected Delivery driver was very efficient... もっと見る
企業情報
poltronesofà - Beckton について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 5 Beckton Triangle Retail Park, Claps Gate Lane, E6 6LH, London, Essex,, 英国
- 020 8709 1880
4.0
ほぼ満足
1123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Store Manager was very rigid and…
The Store Manager was very rigid and hostile.
In saying this, the salesman was very helpful.
2026年6月16日
poltronesofà - Beckton からの回答
Ciao Cyprinne,
I hope you are well, thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
I am very sorry that you were disappointed in the service from the store manager on your recent visit.
We do expect that the whole team are friendly, professional and helpful at all times, I will ensure that your comments are passed on, to help us improve our customer experience moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
poltronesofà - Beckton からの回答
Ciao Dennis.
Thank you very much for speaking with me this morning.
We really appreciate your feedback and are happy that you had a positive experience in store.
As soon as your order is ready for delivery we will be in touch.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very good from start to finish would…
Very good from start to finish would highly recommend my dad was very happy with the service
2026年6月3日
Excellent customer service
Staff in store were very helpful and polite.offering to help and give advise if needed. Not too in your face while browsing
Sofa arrived on time and date expected
Delivery driver was very efficient and had my reclining sofa installed in no time.
2026年6月2日
As we walk into scs we got a very good…
As we walk into scs we got a very good welcome the sales assistant was very helpful and polite we told him what we were looking for and what fabric he got us a bottle of water we sat down and discussed the price and the hole package we had a very good experience
2026年6月3日
Visit to ScS
We were welcome on the visit to ScS, allowed to spend as much time as needed. We were taken through the ordering process slowly. At the end, we asked for a swatch of the fabric design chosen but were told it is no longer provided. This was disappointing end to our otherwise good experience. I hope this changes.
2026年5月26日
poltronesofà - Beckton からの回答
Good Afternoon,
I hope you are well and thank you for your 4* review.
We are pleased to see that you had an overall positive experience on your recent visit to store.
I am sorry that we do not offer the fabric swatches and completely understand how helpful this option would be. I will certainly pass on your feedback to relevant teams.
Thank you for your order with us.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service from start to finish…
Excellent service from start to finish and very friendly sales people.
2026年5月23日
On time and very helpful men took all…
On time and very helpful men took all the packaging away left no mess
2026年5月23日
I ordered a 2 and 3 seater Calisese…
I ordered a 2 and 3 seater Calisese Stella560 was told they come apart so my 2 seater fit in. On delivery in March both were in one piece so unable to fit, room overcrowded. this was noted by the delivery man who said someone will call. I have sent in 4 complaint, heard nothing no call or email, went into shop last week was told Darren smith had said no further action, but no one could inform me of their decision.TERRIBLE SERVICE.
2026年3月19日
自発的なレビュー
poltronesofà - Beckton からの回答
Ciao Yvonne,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion.
Looking over your order I can see that all furniture was delivered into your home on 19/03/26. The photographs provided by the crew show that the goods are correct and match your order document.
If you do have any further questions that you would like to discuss with the store then please give them a call on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The friendliness of the staff and how…
The friendliness of the staff and how helpfull they were.
2026年5月7日
Becton showroom was great
Becton showroom was great. Had plenty of sofas in stock for customers to try. Helpful sales people who were not pushy at all. We got a great discount too!
Still waiting for the delivery though, so jury is not out yet.
2026年5月3日
Not good at all very bad experience
Not good at all very bad experience
Deals in store can’t get in other store
Very rude manager doesn’t know how to talk to customers. Never recommend them.
2026年5月7日
poltronesofà - Beckton からの回答
Ciao Reddy,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you feel disappointed in your experience in store and the service received from the store manager.
I am unsure on what deals had been discussed previously in another store however I can see that a free delivery offer along with a director agreed discount has been applied to the order that you placed.
Please accept my apologies if the outcome is not what you may have hoped for.
We will ensure that your comments are received by the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Brilliant all round
From customer service to sofa quality, I'm absolutely delighted. The advice and help given was non-stop and they made sure to accommodate all needs with delivery frame times etc. Special shout out to Shah as even where I made a mistake in my order, he was more than happy to adjust this from as soon as my email was received and gave me a call to confirm this as well as being very present from the get go. Sofas were delivered on time and well and can't have been more happy with my purchase.
2026年4月20日
The person seeing me was professional…
The person seeing me was professional very helpful and helped me in making a decision. He did not put any pressure on me to buy just good advice.
2026年4月21日
Very professional and friendly staff
Very professional and friendly staff. Also very helpful and patient.
2026年4月20日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。