excellent showroom and a very good layout. a good price range, and no hard sell, just good customer service.
the staff were very helpful, i was dealing with chris at kempston branch.
a bit of a problem with access into my house owing to the size of the sofa, although i did give the measurements of all doorways. then having to pay another £300 to get the sofa taken apart and another delivery arranged, this should have been avoided as i paid £2600 for the sofa already.
however, on the whole, including all people involved, an excellent service. thank you.

Polite and professional

Wonderful staff who are willing to help.

I dread going furniture shopping but our experience visiting the kempston retail branch was totally relaxing. Nathan greeted us, we asked where a particular sofa was and he took us straight to it. We wasn’t pushed, rushed, no hard selling (which always makes us walk away), any questions were answered and to our surprise there was no hidden charges. I can’t remember the last time we’ve been to a large store and had this kind of service (probably in the 80’s). Other stores take note, this company is now being run as all companies should be. We’re keeping our fingers crossed that the delivery and after service is as good.

What a lovely shop the people there were so friendly and helpful they let u just go round and view the sofas without feeling there constantly behind you but were there to give advice on any sofas you like Chris was so helpful when we needed advise showed us all about the colour scheme what material we could have in the sofa we liked all the staff were so lovely at the Bedford shop oh and the shop had the loveliest smell I’ve ever smelt in a shop

The staff were friendly knowledgeable and helpful

Very friendly helpful staff and answered all our questions talked us through everything and made sure we had everything we wanted

Very helpful we was not pressured as we walked around the store

Such a very helpful gentleman . Sorry I cannot remember his name . I am disabled and he took all the time in the world to make sure I got what I need within my budget. Super gentleman.

Was served by Chris who was both helpful without being pushy great service from him ! Would recommend

The sales person was patient and was not put off by all my questions. I was able to think about my pending purchase overnight and when I came back to the store the process of purchasing was explained and carried out. A positive experience

The gentleman who helped us was amazing and made the whole process easy. He kindly showed us a similar set up to the one we purchased which was very helpful in our decision.

Salesman listened to me, and helped me find exactly what I needed.

Very helpful and pleasant staff went out of their way to make sure we got what we wanted

Excellent understanding sales negotiator. Resulted in the purchase of a leather suite.

Good customer service without being pushy

Very helpful

As most furniture sold by this company is made to order, I can only review the initial purchase. We were warmly met at the entrance to the shop and on hearing we already knew what we wished to look at, we were guided to the model of armchair we were interested in. The salesperson was knowledgeable of the materials available and we were able to view the different leather options available in-store. At no time did we feel pressured into making any decisions and once we were given the relevant information, we were left to make our choices. We hope the remainder of the purchasing experience follows the high standards set in the showroom.