I order a sofa that was unable to fit through my front door. I went back to the store to get something else. I was told to wait until the manager returns and he will call me. He never called, I called and requested a refund, then was told I need to wait 10 working days before I received the funds. This is unacceptable. The manager also canceled the call whilst I was asking for Head Office number.

very nice showroom, electric recliners were connected so we could experience the movement properly.
Adam our assistant at Imperial Park Bristol, was very attentive and helpful, showing us fabrics and explaining additional things we wouldn't have realised, like carpet gliders for easy moving of the sofas on our new carpet. Delivery options were easy to understand. Would highly recommend .

They were very good from start to finish from choosing in shop to delivery …. Didn’t have any problems and the delivery men were excellent friendly and caring .

Kept me informed of delivery time. Very quick and efficient in assembling the furniture, Took all the protective covering away.

The showroom staff were informative and made my four visits really relaxed. I loved the selection of different colours and textures. This doesn’t seem to be promoted well on the advert?The little sofa was absolutely perfect and now my daughter can visit and have a lovely bed to pull out too! Thankyou so much
PS The delivery staff were very quick and competent

Excellent service. Really nice salesman that left us alone to try all the sofas until we made our mind up.
Easy to buy and no problems, very happy with our new sofa

Really helpful and friendly staff in-store.

Very friendly & helpful sales man in store. Delivery went brilliant & quick again friendly delivery drivers

Very friendly service...store smells divine ✨️

The delivery guys went above and beyond to get my sofa in the house , I’m now sitting on it thank you very much x

We had text to say what time they arrived in that time they said, and they brought it in and Assembled it very helpful. Thank you

Very welcoming -helpful- service was brilliant

Still awaiting delivery but was great

No pressure and good advice

Adam was very good and ad all the time when we asked about the furniture we like he was all ready to help.

Attentive polite staff. Who offered advice when asked to do so. We were remembered on a return visit.

My very first visit today along with my husband.
I am shopping on behalf on my 91 year old mum, who relies on me to do all her shopping.
From the moment I walked in, I found the whole experience calming, friendly staff and a huge selection to look at.
What struck with me was the young lady called Lowri, such warmth, polite, friendly, knowledgeable, very helpful, she allowed me to wonder round without any pressure at all, that I have experienced before.
She answered everything, she explains everything and I felt very comfortable around her and in the place.
The choices were amazing, it's not easy doing this for someone else who cannot get there.
The quality of recliner chairs and sofa s was superb, the prices excellent and the colour range was amazing.
I will purchase from here for my mum, and my husband and I will definitely return.
Lowri needs to be given full credit, lovely lady and made whst was very stressful not so by the time I left.

Received a message they would be here between 8.45 & 9.15 am and could track transit on the link However when I tried this it kept coming up ERROR so tried calling local shop it was closed until 10am at that time the furniture van turned up.
The 2 lads were very pleasant and apologised said they had 6 deliveries before me and how far they had travelled they had no time for a drink as the were only allowed 3 minutes per seat to remove packaging and assemble and be on there way
I really felt so sorry for them as it was 26 degrees at that point
Well done lads