The store is really nice - it smells great and the layout is really inviting. All the staff inside are really helpful and friendly without being pushy or applying pressure to make a sale - theyre... もっと見る
所在地
所在地を変更Unit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great show room with lovely smell and excellent service from Charlee Liked the style of letting you browse before they approached Very helpful though would have liked to take fabric sample home t... もっと見る
The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... もっと見る
Very happy with the service we received today from Graeme . Such an easy and pleasant shopping experience . No pushy sales approach like other retailers. Genuinely helpful and straightforward purchase... もっと見る
企業情報
poltronesofà - Carlisle について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, 英国
4.7
優良
182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
poltronesofà - Carlisle からの回答
Ciao Ms Bell,
I hope you are well and thank you for your review.
I am pleased to see that you found the team to be friendly and helpful on your visit.
I have tried to call you today, just to see if there is anything we could have done differently to achieve a 5* rating.
We would really appreciate your feedback so if you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. No pressure to buy and whole process was very relaxed.
2026年6月5日
Very helpfull and lovely staff look…
Very helpfull and lovely staff look after us in helping too pick sofas
2026年6月1日
DO NOT BUY FTOM
If I could give nil I would. Ordered and paid I full 10th Jan 2026 for delivery start of May. Heard nothing from them multiple calls later it's there but just needs delivered stilkno contact for delivery then they stop answering only get vm. When we finally got through and said why we called told sorry im on another line and hung up sent email now for full refund as this becoming a running joke
2026年6月5日
自発的なレビュー
poltronesofà - Carlisle からの回答
Ciao Claire,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to read about your experience and apologise sincerely that we have not met your expectations on this occasion regarding your delivery.
I can completely understand your frustration as this is not the service that we would expect for our customers.
It is noted that you have now since spoken with the store and a resolution put in place.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great selection
Great selection to choose from very helpful and friendly staff first class service
2026年6月2日
All the staff in the Carlisle store…
All the staff in the Carlisle store were so helpful, especially Jordan and Stephen. I haven't received my sofa yet but I'm sure everything will be great
2026年5月28日
Lilly introduced herself and explained…
Lilly introduced herself and explained to us what the label colouring on the sofas meant. She explained to us the different features of some of the sofas and the choices of the different fabrics. Lilly was polite and professional during our visit.
2026年5月25日
自発的なレビュー
Staff were very helpful and made us…
Staff were very helpful and made us very happy and thank you to the young girl who was very helpful just hoping my sale comes here on time stated thank you.
2026年5月27日
poltronesofà - Carlisle からの回答
Ciao Mr Williamson,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be helpful and had a positive experience on your visit.
We appreciate your order and will reach out once this is ready for delivery.
As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with quality if my sofa and…
Very happy with quality if my sofa and the delivery
2026年5月22日
Steven the assistant was very helpful…
Steven the assistant was very helpful and we were extremely satisfied with the service
2026年5月21日
Excellent customer service from Lisa
Excellent customer service from Lisa ! She knows her stuff and was very helpful in helping us decide what we wanted
2026年5月19日
The two men that came were truly…
The two men that came were truly outstanding did t just walk through the house to see where the sofa was going but put blankets down throughout. It was pouring with rain but it didn’t stop them delivering a great experience. No mess at all. Thank you
2026年5月22日
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