Venessa was very professionally helpful with a good attitude and understanding of customers need. She showed us so many different options and understood our needs and she is very patient, lovely approachable lady.

Would just like to say a special thanks to Kerry louise very helpful without being too pushy

Staff very helpful

Easy to find the right sofa and knowledgable staff.

Staff, service and delivery all good

👍👍excellent. Giovanni was so nice, very helpful but not pushy. Love the furniture we have chosen and feel everything was done to make us the customer feel listened to.

We popped into the castle vale store today (2/6/26) just for a browse around as we were sofa shopping. We were honest with the staff member Kerri and said that we had already found a sofa elsewhere but was just double checking other places before we made our final purchase. Kerri was welcoming from the get go, they made sure all the sofas were switched on and looking their best (turning on lighting and features) they talked us through our options and directed us to the best sofas that matched what we had already found. I honestly can’t praise them enough.
We almost felt guilty leaving without giving them a sale!
I’ve tried to look on the company website but there is no feedback option so I’m leaving this here. Mainly hoping that Kerri gets proper recognition for a job done perfectly but also to let people know what a lovely friendly store it is at castle vale too.
Thank you for your time, advice and general conversation. You’re a credit to the company and an absolute superstar. Well done
Kerri 🙌🏾🙌🏾

Friendly, welcoming service with no pressure to purchase. The staff were helpful, polite, and knowledgeable, creating a warm and comfortable environment throughout the experience. A pleasure to shop here.

Beautiful company and nice cheerful staff spending time with you to choose a furniture of your choice nothing was rushed and a beautiful showroom.

Very helpful staff

Seeing happy faces and keen to help but left you alone when you need it .
As for the updates you can see where they are up to but could be a bit better to show when you’re items are on their way
As for when delivering excellent and the gentleman that came were very good all for us very happy thank you all

Polite staff kept in touch to let us now what time for delivery.

The help that was received on the day was impeccable!

From sales to delivery, did what it said on the tin.

I only went for a look and ended making a purchase. Staff very helpful, patient and knowledgeable.. job done, can't ask for more.

Very helpful staff and did me a good deal

It was so good to be able to browse around the shop without being pestered by salesperson. The help was there when we needed it by a very good salesperson.

Although l have not received my sofa yet but will be arriving very soon thanks to the fabulous staff.
Thank you for all your help will recommend always 🥰

The staff at the Castle Vale branch are rude, dismissive and a barrier to those who are differently abled. They lack all customer service skills and seem unable to remember branch processes and procedures.