poltronesofà - Chester レビュー 

1,635
TrustScore 5段階評価の4.5

4.6

2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 deli... もっと見る

5つ星のうち1の評価

Spent a small fortune on 2 sofas - with recliners. 2 years later the stitching has gone on one of the cushion joins. Called into store and they told me to claim on the insurance (that we paid extra fo... もっと見る

企業が回答しました

5つ星のうち5の評価

I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... もっと見る

5つ星のうち5の評価

Haven't taken delivery yet but the customer service was exemplary, extremely friendly and knowledgeable. The stock was far more appealing than other nearby outlets with good variety and range of style... もっと見る


企業情報

  1. 家具店

poltronesofà - Chester について

当該企業による記述

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

当該企業による記述


連絡先

  • 2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, 英国

  • 0191 731 3300

4.6

優良

TrustScore 5段階評価の4.5

1635件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(1,635)

過去12か月のレビュー数: 17,986

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5つ星のうち5の評価

Excellent company

Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas

2026年6月16日
5つ星のうち4の評価

Polite and precice

Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days

2026年6月10日
poltronesofà - Chester ロゴ

poltronesofà - Chester からの回答

Ciao Catherine,

I hope you are well and thank you for your review.

I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.

https://enquiries.scs.co.uk/

This allows us to obtain all of the relevant information and fully review this for you.

I will also pop you the link over in an email.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち5の評価

Great service when buying

Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.

2026年6月6日
5つ星のうち5の評価

The whole process from purchase to…

The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day

2026年6月7日
5つ星のうち4の評価

Comfy furniture

Comfy furniture, waiting for technician to fix the sofa.

2026年6月2日
poltronesofà - Chester ロゴ

poltronesofà - Chester からの回答

Ciao Mrs Healy,

I hope you are well and thank you for your 4* review.

We are pleased that overall you had a positive experience.

I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち5の評価

Great instore service & ordering…

Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍

2026年5月31日
5つ星のうち4の評価

Jack was very knowledgable about the

Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

2026年5月28日
poltronesofà - Chester ロゴ

poltronesofà - Chester からの回答

Ciao Ronald,

We appreciate your feedback and thank you for taking your time to leave us a review.

I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち3の評価

Not as professional as the sales man

They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

2026年5月27日
poltronesofà - Chester ロゴ

poltronesofà - Chester からの回答

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち5の評価

We had such a wonderful time with…

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

2026年5月6日

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