Very disappointed with the atmosphere and general customer service

Everything was fabulous except for the wait times for the sofa and chair.

Both delivery people were fab

Both Delivery Men were awesome , really friendly and done a great job on what proved to be a Tricky install , Well Done

I bought a sofa and got it delivered to a new build. Time went on where I did not have access to the build. The sofa ordered was dark grey and they delivered a brown colour sofa that came without feet. The company pointed out the guarantee had lapsed and I ending up being stuck with a wrong sofa without feet and no reason for them to put it right. Complaints don't get followed up.
And how long does it take?

Hannah came over to see us soon as we stepped into the store. She very quickly understood what we were looking for in a sofa. She guided us through the store looking at various sofas,helping us to make up our minds about each sofa. She made us a drink soon after we arrived which really put us at ease.
She was so understanding when we voiced our concerns about getting the right sofa for our lounge. She understood all the details we were considering re the size, colour and firmness of each sofa.
When we finally made our decision, she suggested that we look on an app to see how various colours might look.
All in all we were there for well over an hour, but Hannah gave us her full attention. She was fantastic. Thank you!

bought a rearly nice setee, all singing and dancing recliner , adjustable, really nice.unfortunately i was not kept informed about delivery, told 6 weeks, only to find out, having to go to shop and it would be another 3 weeks. But as it came to pay day I was inundated with phone calls telling me to pay or I would not receive my settee,after a load of hassle i paid. ONE GOOD THING ABOUT SCS WAS THE DELIVERY MEN WERE BRILLIANT, VERY HELPFUL,GOOD WORKERS AND VERY FREINDLY, SHAME ALL OTHER STAFF WERE NOT AS GOOD AS THEM

I was very very pleased with my delivery both men who delivered my suite were very helpful in everything they did i couldn't of asked for anything more and I would recommend the two men to anyone to deliver there furniture I don't think you could get any better I would like to thank them again for there assistance in the delivery of my suite thank you

Amy served us and she was AMAZING! From the moment we walked in she asked if we were OK and didn't follow us and she did notice when we needed help and came stright over. From just popping in to have a look we then bought a sofa! She blew our minds with the sofas that they offered and when choosing a colour and wanting to see if cushions matched she ran around the store (off her own back) to get the colour we needed. She made buying the sofa so easy and enjoyable. She helped with the colour and shown us all the stuff the sofa has to offer. 10/10 for service and just being amazing. Thank you Amy for making picking a sofa so enjoyable.

My mum had problems with sofa previously so I thought give them another go never again I had a sofa for 36 months which was in a room we didn’t use when we started to use the sofa the foot stool and the sofa started to peel so reported it paid £70 for someone to come out only to be told it’s the oils in your skin so don’t know how people at SCS sit on their sofa must be with their hands on your head and don’t let them fool you by saying they will help you they just pass you to after sales I wouldn’t give them one star very poor after sales and they all stand there with their stupid aprons this was Chester store

We were served by Amy, and she was very helpful ,knowledgable and polite. We purchased 2 leather electric recliner settees .We were not rushed and felt very confident in what we chose and ordered on our first visit. The quality and workmanship is excellent , the protective packaging was superb and the delivery team also were friendly and polite and kept us informed of timings etc . Very impressed overall , and a big thank you to all the team at SCS , Amy is a credit to the Chester store , Well Done !Excellent

Great choice of sofas and chairs. It's super handy being able to pick custom fabrics and colours. Imogen was extremely helpful with us from start to finish and went out of her way to help us make the correct choice. Great stuff!

Delivery guys were polite, pleasant and professional

Despite all the registered complaints and bad reviews, we found our experience to be exemplary. From the salesman to the portal to the delivery crew. ALL were very professional and efficient. Especially the delivery crew!
Everything, at least for now, seems perfect.

The in store staff were friendly, polite, helpful and patient. Delivery took place very efficiently. We were notified in good time of the delivery date, received a reminder the day before with an estimated time slot.
On the day, the delivery crew phoned half an hour in advance to confirm their arrival time.
They delivered our sofa and power recliner chair quietly and efficiently in a friendly and courteous manner, leaving them fully assembled right where we wanted them. They made sure to check that I was happy before leaving, taking all the packaging with them.
We have bought suites from SCS twice now, and wouldn’t hesitate to go back again in the future.

SCS are now 7 weeks late to their original delivery date, that's the 4 weeks threshold and 3 weeks extra on top, to say we are fed up is an understatement. Within this time period we've communicated with SCS once, which only occured in response to the review my partner left a couple weeks ago, but have since then e-mailed, sent a contact form, rang and yet again NO communcation.

When we did communicate they offered a £69 good will gesture, which I found personally insulting. We moved into our new home with no sofas in March, ordered our sofas in Feb and it is now May... No sofas, no estimated delivery date, no communication and our tracking even says they haven't reached the distruption centre yet...

We have opted to purchasing camping chairs and are sitting in our living room on them, like a scene out of friends, due to just simply waiting for them to be delivered and it is beginning to disrupt our lives now.. Friends and family can't come round, we aren't able to relax in our own home come an evening after work unless we simply go to bed or sit on the camping chairs, we spend our weekends off having to go out because we can't just sit and watch tv? It's actually unbelievable how BAD SCS have been with us. I can't believe I'm actually having to write this, as such a big company surely shouldn't be this difficult to not only communicate with but for them to follow up and deliver on an order made in February..

Notified
On time
Pleasant and courteous. Sofa and chair delivered by Chris and Steve. Everything packed away neatly.
Great delivery staff.

Me and my Partner travelled to the SCS Store in Chester to look for a sofa for our new home. We fell in love with the Savazza sofa, which they had on display. Amy was super helpful, she gave us an overview of how the store worked and let us have a wander round testing out sofas and seeing what the store had to offer. Amy answered all of our questions regarding delivery time frames and fabric options. We travelled back to Chester in hopes to purchase our new sofa with Amy's assistance. Amy helped us pick out which fabric best suited our needs and guided us through the whole process.
Overall we were very happy with our experience and would highly recommend SCS Chester to our family and friends. We can't wait for our sofa to be delivered in July.

Can’t rate Andrew and George highly enough!
Fully updated on arrival time and my sofas are perfect…

Imogen at SCS Chester has been fantastic. She is helpful, approachable, knowledgeable and extremely professional . She will go out of her way to ensure that you are happy with your choice. Brilliant staff member. Thank you Imogen