Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ian, who worked in the showroom, was helpful and sociable, without being too pushy. He provided all the information we needed and answered all our questions. Ian put us at ease, without the usual... もっと見る
We were greeted as we entered, but allowed to browse around the Showroom with out pressure. When we spotted a sofa we really liked, we called the Salesman over, he was very helpful showing us variou... もっと見る
We were given an approximate date for delivery when we ordered and we received it by that date. When the suite was delivered it was delivered ten minutes early and the men brought it in and assembled... もっと見る
企業情報
poltronesofà - Darlington について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, 英国
- 01325 740670
4.8
優良
1776件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Sofa came in the wrong colour
Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound
2026年7月11日
poltronesofà - Darlington からの回答
Good Morning Mr Thompson,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that the colour of your furniture wasn't as expected when this has been delivered to you. I am sorry also that there is an issue with the backrest and can completely understand how disappointing this must be for you. A technician appointment has been arranged for next week on the 21st so that we can look to resolve this for you as quickly as possible.
In regards to the colour, I can see that the store have looked over your documents and confirmed that you have received the correct goods. I apologise if the outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery was made within the…
The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required
2026年7月14日
Delivery of settee
Communication by email and text including vehicle tracker to show whereabouts of vehicle was very good and informative. Prompt on time delivery, settee was set-up and with no fuss. Altogether excellent experience. No problems.
2026年7月14日
Well informed and helpful staff
Well informed and helpful staff. Allow you to look at your own pace.
2026年7月7日
The guys were very polite very…
The guys were very polite very professional very helpful.
A asset to your business
2026年7月9日
poltronesofà - Darlington からの回答
Good Afternoon June,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Alan and Craig were brilliant…
Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.
2026年7月5日
Great experience from start yo finish
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.
2026年7月10日
Helpful staff good communication kept…
Helpful staff good communication kept times as stated
2026年7月5日
Ian was extremely helpful and polite…
Ian was extremely helpful and polite and sorted everything out for me in a very professional and friendly manner. The store is designed attractively to walk through and smelt very good!
Rosalie Philip Poltronsofa Darlington
2026年7月3日
poltronesofà - Darlington からの回答
Good Afternoon Elsa,
Thank you for providing us with your 4* review.
I am happy to see that your Sales Person was friendly, respectful and knowledgeable whilst delivering this positive experience in Store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Excellent service and a nice coffee.
2026年7月7日
it was delivered on time the they put…
it was delivered on time the they put it altogether very friendly very pleased with the service.
2026年7月4日
Plenty of choice, professional and friendly staff and easy ordering service.
I went to the store just for a look. I was approached by a staff member who gave me a guide on what the signs on the furniture meant. He answered all of my questions while i looked round, showed me all the choices of fabric in colour i wanted. Not pushy or in your face, but still on hand. Was quick and easy to order when i went back.
2026年7月3日
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