poltronesofà - Kilmarnock レビュー 

2,399
TrustScore 5段階評価の5

4.8

Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very friendly and helpful staff, there when you have an questions but allowing you to take time to browse on your own. Seamless order system. Billie was excellent, as were other staff when i went back... もっと見る

5つ星のうち5の評価

Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up q... もっと見る

5つ星のうち4の評価

The staff were amazing and so helpful . However i thought one side of my sofa was dirty / soiled by people sitting on it . Not obvious under showroom lights . The delivery guys didnt get the electr... もっと見る

企業が回答しました

5つ星のうち5の評価

The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use t... もっと見る


企業情報

  1. 家具店

poltronesofà - Kilmarnock について

当該企業による記述

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

当該企業による記述


連絡先

  • Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, 英国

  • 0191 731 3300

4.8

優良

TrustScore 5段階評価の5

2399件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(2,399)

過去12か月のレビュー数: 17,727

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5つ星のうち5の評価

Very happy with the product and the service

The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use two large and two small per sofa. They put the large feet at the back, so they're out of sight but it would have been good to have one for each leg. The delivery guys were very friendly, quick and the whole process was hassle free.

2026年8月1日
5つ星のうち5の評価

David based in Kilmarnock excellent…

David based in Kilmarnock excellent product knowledge. Helpful but not intrusive. Gave us a full breakdown of our financial options. David great ambassador for your company. End results was we placed an order of high value. Mainly because of David's input.

2026年7月21日
5つ星のうち5の評価

A well deserved 5*

We had to wait 12wks for delivery on the new sofa.
However it was worth it the quality and being able to choose the fabric and colour was amazing.
The communication on delivery 🚚 was very good you can live track on the day Delivery Drivers Lucca and ? unpacked and built the recliner sofa and chair.
A well deserved 5* all round Thank you

2026年7月28日
5つ星のうち2の評価

Poor communication re delivery dates

Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.

2026年7月30日
poltronesofà - Kilmarnock ロゴ

poltronesofà - Kilmarnock からの回答

Good Afternoon

Thank you for taking your time to share your feedback with us.

I am sorry to read that there was poor communication received in regards to delivery dates and understand the frustration of being unable to pick up the text message received in regards to delivery due to being away. I am sorry for any inconvenience that this caused especially with having to rely on a family member to receive the delivery on your behalf.

I am sorry for any inconvenience caused by the drivers not disposing of the packaging correctly or taking this away with them. We will raise this with them.

Kind regards,

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち5の評価

Good service

From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.

2026年7月23日
5つ星のうち4の評価

Biggest selection colours and fabrics to choose from that we have seen…

Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.

2026年7月23日
poltronesofà - Kilmarnock ロゴ

poltronesofà - Kilmarnock からの回答

Good Afternoon Margaret,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I did attempt to contact you today to discuss your review to see if there’s anything we could have done to make it a 5-star experience.

If there is anything we could have done better we’d really appreciate your feedback.

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち5の評価

We entered the store in Kilmarnock and…

We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.

2026年7月25日
5つ星のうち4の評価

Excellent service

Excellent service

2026年7月24日
poltronesofà - Kilmarnock ロゴ

poltronesofà - Kilmarnock からの回答

Good Morning Mr Scott,

I hope you are well and thank you for your positive review.
We are pleased that you were happy with the service in store.

I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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