poltronesofà - Leeds レビュー 

3,888
TrustScore 5段階評価の4.5

4.3

Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interac... もっと見る

5つ星のうち5の評価

Helpful staff in store, kept well informed about the delivery. Thought I needed to remove the glass in the lounge window to get the sofa in but the amazing delivery guy sorted it which saved me money.... もっと見る

5つ星のうち5の評価

The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the a... もっと見る

5つ星のうち3の評価

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The del... もっと見る

企業が回答しました


企業情報

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poltronesofà - Leeds について

当該企業による記述

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

当該企業による記述


連絡先

  • Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, 英国

  • 0191 731 3300

4.3

優良

TrustScore 5段階評価の4.5

3888件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(3,888)

過去12か月のレビュー数: 17,550

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I was pleasantly impressed the…

I was pleasantly impressed the furniture displayed are of high quality.
It was nice to see a large number of assistance available and all very helpful and liberal with their time in explaining ing and dealing with the sale.

2026年7月30日
5つ星のうち5の評価

Excellent service

I had a great experience purchasing my sofa. Ajmar was very knowledgeable and took the time to help me choose exactly what I needed without any pressure. He explained the different options clearly and made the whole process smooth and straightforward. Excellent customer service from start to finish. Highly recommended!

2026年7月25日
5つ星のうち5の評価

The whole experience

The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the after sale communication, but we did not have any issues. The sofa arrived sooner than estimated and to us that was a bonus, even though we still had to move the old ones but we were given a weeks notice before the delivery. And the delivery guys were the best. Super fast, helpful polite and cleaned afterwards. And let’s not forget the quality!!! Best ever. We got a sofa that we liked with our own choice of material and colour. Excellent

2026年7月28日
5つ星のうち1の評価

Poor quality furniture

Ordered a sofa in January and received 6month later faulty.
reported fault and was told parts would be available in two to three weeks.
after three weeks not arrived so emailed customer services
and was told they had to clear customs.
three week late no response.
the reviews on here are completed is store when purchasing the sofa so no one knows what and the problems you will have when they arrive.
would advise looking at other review sites on people who have bought form scs and received there items .

2026年6月6日
自発的なレビュー
poltronesofà - Leeds ロゴ

poltronesofà - Leeds からの回答

Good Morning,

Thank you for taking the time to leave us your review.

I am so sorry to read about the concern that was raised with your furniture and that this issue hasn't yet been resolved.

I can see that the part was placed on order with the 3rd party technicians at Emmiera so I have popped them a message this morning, and asked for an update on this asap.
As soon as we have a response we will reach out to advise.

If you have any questions in the meantime then please contact our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち4の評価

Sales people friendly knowledge of the…

Sales people friendly knowledge of the products very good. One down side overkill trying to sell the extended warranty after refusing more than once. That part spoilt it for us.

2026年7月23日
poltronesofà - Leeds ロゴ

poltronesofà - Leeds からの回答

Good Afternoon

Thank you for taking your time to leave us your review

I am pleased to see that you have received an overall positive experience with us and that the sales people were friendly with good knowledge of the products.

I am sorry to read that their persistence with trying to sell the extended warranty to you has tainted the experience for you.

If there is anything else that we can assist with please do not hesitate to reach out and we will be happy to help

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち4の評価

Good customer service

Good customer service, friendly and helpful.

2026年7月23日
poltronesofà - Leeds ロゴ

poltronesofà - Leeds からの回答

Ciao,

Thank you for your review.

We’re pleased to hear you had a positive experience with us and that you received good customer service with friendly and helpful staff.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Regards,

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち4の評価

Salesman was very helpful and nothing…

Salesman was very helpful and nothing was a problem to him ,large choice of sofas in the colours and quality we wanted ,unfortunately the delivery people let the experience down as they damaged two doorways by forcing the sofa through which unfortunately we didnt notice until they had left .

2026年7月25日
poltronesofà - Leeds ロゴ

poltronesofà - Leeds からの回答

Good Afternoon Les,

I hope you are well and I thank you for taking your time to leave us your 4* review.

I am please to see that the Sales Person within Store was very helpful at point of sale.

I am sorry to see that the Delivery Crew have resulted in us not delivering the 5-star experience we aim to provide for customers and that they have caused damage to your property.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

I have noted in your account that this was reported within 24 hours.

If you have any further queried please do not hesitate to reach out and we will be happy to assist.

Kindest Regards,

Lauren - Poltronesofà at ScS
Social Media Team

5つ星のうち4の評価

Happy …

We received the delivery earlier than first stated which was perfect for us
Delivery men were quick efficient and nice to talk to

2026年7月25日
poltronesofà - Leeds ロゴ

poltronesofà - Leeds からの回答

Good Morning

Thank you for your review

I am please to see that you received a positive experience here with us at Poltronesofà.

I am glad to see that you received your delivery earlier than the estimated date on your order confirmation and that the Delivery Crew were efficient and nice to talk to.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

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