When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
所在地
所在地を変更Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... もっと見る
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... もっと見る
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... もっと見る
企業が回答しました
企業情報
poltronesofà - Middlesbrough について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, 英国
- 01642 779150
4.6
優良
1612件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Callum was great. Answered all of our questions. Wasn't pushy. Left us to debate and decide. Showcased the product well. Excellent product knowledge.
2026年6月20日
Amazing Customer Experience
We were welcomed immediately by the team and offered bottled water..all staff were keen to interact, with Barbara taking the lead role. Negotiations over prices were quickly made and an order placed.
Overall an excellent customer experience. Thank you
2026年6月27日
Great staff
Great staff, very polite, great prices, 0% finance over 4 years great selection of furniture with 5 year guarantee
2026年6月23日
devivered before forecast {4 weeks…
devivered before forecast {4 weeks ahead] men very friendly and polite ,all in all excellent
2026年6月21日
Sofas
Conner the salesman was very helpfull put us at ease when deciding which sofa to buy lots of sofas to look at very friendly no pressure put on us to buy
2026年6月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very friendly staff and very helpful
2026年6月9日
poltronesofà - Middlesbrough からの回答
Ciao Mrs Southall,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us on your recent visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
poltronesofà - Middlesbrough からの回答
Ciao Kate,
Thank you very much for speaking with me this morning.
We really appreciate your feedback and I will ensure that this is passed on to the relevant teams as this does help us to improve our customer experience moving forward.
Thank you for your order with us and we hope that you have a lovely weekend.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Priory G 70.
The delivery of my furniture went very smoothly no problems .the men who did the delivery and assembled them did a very good job.
2026年6月10日
A good experience
The sales rep was very good, friendly, helpful and patient.
He explained everything then left us alone to choose and was not perturbed when we asked more questions or asked for clarification
Delivery came one month earlier than promised
2026年6月7日
That’s how to do it.
Right from first ordering our new suite everything wet as smooth as clockwork. When the suite was delivered it came on time and James and Lewis were very polite and friendly, they took all the packaging away with them and were very careful when bringing the sofa and chair in. TOP MARKS EVERYONE.
2026年6月9日
Great options friendly helpful staff
My wife and I visited the Middlesbrough store and were made welcome with an explanation of how the store was laid out and how the various options were available. Having chosen the sofa we wanted we were helped with the options and the order process. Staff very helpful. Looking forward to delivery of our new sofa. Thank you.
2026年6月2日
Visited store to ask question about…
Visited store to ask question about finance Paula answered all questions about products in the store.She helped us choose the furniture we wanted and went through all options very informative and very pleased with service
2026年5月30日
Wrong specification of sofa delivered
We had no problem at all when looking around the showroom and selecting our sofa - the sales assistant was very helpful.
However, the wrong sofa was delivered. We had requested one with a footrest, and it was delivered without.
We have since been told that there is nothing that can be done as we should have checked the order confirmation.
The order confirmation uses lots of abbreviations (how would we know what they mean?) and does not even give the name of the sofa. It has a photo of a sofa which, at quick glance, looks like the sofa we ordered, unless you look closely for the specific differences.
Very disappointed as this was not a cheap piece of furniture, and will put us off using SCS again.
2026年5月30日
poltronesofà - Middlesbrough からの回答
Ciao Julie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am very sorry that you were disappointed in your furniture and that this is not as expected when it arrived with you.
It is noted that you have spoken to the store who have reviewed the details and confirmed that the furniture is correct as per your order document.
Again I am sorry for any upset caused and that this outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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