I ordered my sofa in early November and it was due to be delivered on 21/01/26 and 2 delivery men turnd up. They came in and made a load of excuses saying it wouldn't fit they had not been provided with protective bags and said it would not dismantle. They never even took it out of the boxes .they left and said for me to contact to have a new delivery date, even though they knew I had no furniture .I contacted scs and was told that the manager was too busy to speak to me. I made several calls to both the store and the distribution centre and each 1 saying i had to contact the other party. Eventually I got a date for redelivery the earliest date they could redeliver was on the 27/02/26 so 6 days without any where to sit. Hats off to the new 2 delivery men they worked hard and got my sofa in. They could not believe the previous men had not even tried. I would not recommend ever buying from scs it seems once they have your money they do not care.DO NOT BUY FROM SCS

The delivery crew on the day were excellent and deserve 5-stars. However, I received a txt to say that the delivery would be sooner than originally predicted. On the day before the allotted delivery, no txt or email were received so we waited in from 7am to late evening but no delivery appeared (bear in mind this was the last Saturday before Christmas, a prime shopping day!). We were not told that the delivery would not be happening. On contacting the delivery team they apologised and said someone would get back in touch to let us know what was happing, which nobody did. Contacting ScS themselves seems an impossible task. After waiting on hold for ages I selected the phone back option. ScS called back 2-days later but only allowed the call to partially ring once before disconnecting, effectively clearing me form their que. This happened a couple of times until I was finally directed to a voice mail, where it promised someone would get in touch, but no such look.

So 5-stars for the delivery team and 1-star for ScS' customer care performance.

Unable to track order .
No one answers the phone.
Logged in to account it states no order.
Track order on website or account no order.
Technical issues permanent on account.
I’ve been trying every other day from mic Nov 25 - mid jan 26 to find my order with no prevail.
May be I should contact the owner of ScS I’m sure the owner wouldn’t like the company being run this way it’s bad for business.

Even though we had had snow and they couldn’t get the lorry outside our apartment David and Leo carried the settee from the lorry up the stairs then fitted it together. First class service

Kane at the Drakehouse store was an absolute pleasure and very knowledgeable. Couldn't have been happier with the service.

Great service in the store , fast efficient and pleasant manner from all staff , delivery was a little longer than expected but we was told that this may be the case in store . We was updated at regular intervals has we approached delivery date, delivery guys rang us around half hour before delivery and they was almost spot on , 2 great lads very polite assessed both doorways into the house and chose conservatory doors , they both worked as a team and soon had our sofa's ready to sit on , guys were efficient ient and polite throughout.
Happy Customers 😊.

From the SCS showroom service at Drakehouse, Sheffield, and the help and information given there by the sales people to the time taken to deliver all was excellent. Really helpful and friendly delivery guys and did a good job 👍
Communication was great all the way through and they arrived on time.
Only criticism would be that shoe covers may be a good idea as they left some mud on the carpet - hence 4 not 5 stars given.

Two lovely lads very professional both had a lovely smile for you

Fantastic, are new suite has arrived well within the time scale, the two gentleman were very polite, assembled my suite in a couple of minutes, making sure all the parts are assemble right and all mechanical parts are working and functioning. Thank you so much ScS

From our first trip into store we were impressed with Ryan’s incredible customer service, he was friendly, warm and incredibly knowledgeable, making sure we got exactly what we wanted and making it such an easy process. The great customer service continued through to a seamless delivery with great communication. As promised we received a message the day before with a time slot and then a more accurate time slot the morning of delivery, the drivers (David & Steven) called to let us know they were on the way. They were extremely efficient and friendly having our sofa unpacked and put together within 10 minutes. They were careful not to damage anything within our house and double checked we were happy with everything before leaving. Great service, very happy! Thank you

Very helpful staff in store

We ordered the 3 seater, 2 seater and a chair, they were all scheduled to arrive on 3/11/25. The delivery driver arrived with the 3 seater. When asked, he said he only had the 3 seater. He rang up to check with someone, then he bought in the 2 seater. I then enquired about the sofa, he wasnt sure where the sofa was. After calling the store and waiting for a new delivery, the chair was delivered on 12/11/25, it would have been nice to get it all together as promised, we had to delay putting the carpets until they had all arrived.

Starting from the store, Sheffield Drake house, the sales man Dan was brilliant...he went through everything with me, I found the sofa, spent a fair amount, that part was brilliant.

However, there customer service are disgusting and completely unprofessional and they let the whole thing down, they have lied over and over (Dana and team) they didn't tell me it was been delivered, they didn't come back to me, when Ive called for an explanation, they have tried to fob me off, it I could get my money back I would never have gone to SCS., the team in the service centre show no understanding of the words they use, the promises they make, not do they care, overall I am lowering my rating because of this.

ELW-143 the delivery guys, were amazing, came in. Put the sofa together cleaned up, polite, professional and human

Yes SCS have replied, but what they haven't stated is there manager who advised of a call back and an investigation, didn't do either, they informed me that money lost won't be paid back, although they don't tell you, that they failed to contact me back 3 times, I didn't get details of the delivery until 4 days before. They're website still says my sofa is being prepared, even after the sofa been delivered to my home... They also forget to mention that there staff are very rude, they show no understanding, no professional service... I will never buy from scs again, and I would advise anyone else to shop somewhere better.

Very efficient delivery men arrived, set it up and then put it in the place I wanted it, advised about where to put because it’s a reclining sofa.

Professional staff providing excellent service. A slick operation by the team, a credit to the company.

The service Michael and Stephen provided today was first class they were extremely professional throughout their visit and represented the company in a favourable light other companies could learn alot from these two lads keep up the good work! your manager should be so proud to have two exceptional members of staff representing SCS

Josh & Harry were very courteous & efficient. Everything went smoothly to plan. Gave necessary information and made certain everything was acceptable.
Many thanks. Great job. Llĺ

Sofa was too big to get through front door, so it was dumped in back yard

Great service with polite well trained staff. Delivery well on time with constant updates. Thank you very much.

Very professional service all the way through.
Delivery was excellent - very attentive to detail and surroundings.
Would heartily recommend!