We were welcomed in store, not pestered to buy which makes a refreshing change so we were able to look at the stock in our own time, Russell was very helpful and professional. Overall a great experien... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... もっと見る
Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... もっと見る
企業が回答しました
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... もっと見る
企業が回答しました
企業情報
poltronesofà - South Shields について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, 英国
- 0191 731 3300
4.7
優良
730件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent stress free delivery today
Sofa delivered today, I was contacted with approx time of delivery yesterday, then received text today, to confirm narrower one hour time slot, plus tracking advice to keep up to date. Paul and Sean were my delivery drivers, very friendly, worked very professionally, bringing the sofa into my living room, removing plastic covering and fitting caps to make sliding easier. All done in about 10 minutes, no stress, no fuss
2024年4月26日
自発的なレビュー
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Lack of interest
They couldn’t get the settee in the house, one of the delivery drivers showed no interest, me and my wife managed to get it in
2024年4月25日
自発的なレビュー
poltronesofà - South Shields からの回答
Good Afternoon Colin,
I hope you are well and thank you for taking the time to leave us your review.
We are very sorry to see that you have rated us as 1* on this occasion, and that your experience did not meet your expectations.
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address, so that we can locate your account and look into this further for you.
Kind Regards
Nicole
Customer Experience | ScS
Brilliant Service
Brilliant service from start to finish even with issues. Bought an ex display model initially and needed the foams replacing after 6 months. Foam went again shortly after along with the lumbar support area so we chose another sofa as a replacement. I honestly can't fault the customer service given at any point. They have been brilliant in sorting us out and hopefully our new sofa is right for us. Excellent delivery service with plenty communication and tracking.
2024年4月24日
自発的なレビュー
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent friendly customer service!!!
Excellent friendly customer service!!!
The lads were lovely, worked well together and made the whole experience stress free for my 81 year old mother. They even took the plastic wrappers off in a way I could use them again to wrap the old sofas up for the council to collect. Thank you 😊
2024年4月16日
自発的なレビュー
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Julie from your South Shields branch…
Julie from your South Shields branch was extremely helpful when I purchased a couple of items of furniture.
2024年4月7日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service
Great customer service, very friendly staff, nice coffee too (very important).
2024年4月4日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
riendly ,knowledgeable and made the…
Friendly ,knowledgeable and made the whole process of buying a sofa very enjoyable .
2024年3月29日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good honest helpful staff helping make…
Good honest helpful staff helping make the best choice and not trying to force the most expensive items on you.
2024年4月2日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Such a relaxing non pressured…would recommend
Such a relaxing non pressured experience
Russ store manager was attentive and a hub of information
Ordered and paid a deposit
12 week wait
Would recommend
2024年3月30日
Competent Staff!
All was good with the delivery staff, Paul & Carlton keeping me informed of the time that my Items will be delivered..
2024年3月20日
自発的なレビュー
Good service
2024年3月21日
South Shields store
No parking available at store. Had to correct the sales agent on his calculation, not good.
2024年3月25日
poltronesofà - South Shields からの回答
Good Morning,
I hope you are well and thank you for your 3* review.
We are very sorry to see that your experience has not met your expectations on this occasion and we will certainly pass on your feedback to the store to help us improve our service moving forward.
We do appreciate your order with us and will be in touch when this is ready for delivery.
Take care and we look forward to speaking with you.
Kind Regards,
Lynsey - ScS Social Media Team
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you ☺️
Thank you so much lovly staff very welcoming very helpful loved their company while deciding on our sofa thank you so much
Julie and colleague
2024年3月13日
自発的なレビュー
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff member was extremely helpful and…
Staff member was extremely helpful and friendly and great In showing me around the products that SCS have on offer
2024年3月22日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
EXCEPTIONAL SERVICE
The saleslady was extremely helpful,and knowledgeable. I am disabled and she assisted me with the stairs, offerred good advice about appropriate seating for my needs and didn't try to force us to buy. She even let us out of the side door to save us going down the stairs on the way. Exceptional service.
2024年3月21日
poltronesofà - South Shields からの回答
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got our new sofa delivered today Bobby…
Got our new sofa delivered today Bobby and Kai where very knowledgeable, helpful and friendly.
2024年3月7日
自発的なレビュー
Jimmy and craig that delivered…
The lads jimmy and craig that delivered my sofa were both excellent they explained everything from start to finish pair of cracking lads
2024年3月7日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。