poltronesofà - Stockport レビュー 

1,981
TrustScore 5段階評価の4.5

4.6

12 The Peel Centre, St. Marys Way, SK1 2HU Stockport, Cheshire,, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great welcome. Allowed to browse but the team were very aware that you were there and available to help if needed. Amazing knowledge of the product and helpful suggestions for alternatives based on th... もっと見る

5つ星のうち5の評価

The staff let us know they where their if we needed help but then we were left to look round and try out the furniture without being pushed to buy. When we were ready to buy a sofa the sales assistant... もっと見る

5つ星のうち2の評価

Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media so... もっと見る

企業が回答しました

5つ星のうち5の評価

We were able to look around freely without being badgered by the sales people. The assistant 'Red' told us the basic info and then left us to wander freely but he was on hand to answer questions. W... もっと見る


企業情報

  1. 家具店

poltronesofà - Stockport について

当該企業による記述

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

当該企業による記述


連絡先

  • 12 The Peel Centre, St. Marys Way, SK1 2HU, Stockport, Cheshire,, 英国

  • 0191 731 3300

4.6

優良

TrustScore 5段階評価の4.5

1981件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(1,981)

過去12か月のレビュー数: 18,670

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The only thing I could complain about…

The only thing I could complain about really was the amount of time it took from ordering to actually delivery.
We are so pleased with the furniture upto now it’s better than we realised, the crew that delivered it were excellent very polite on time and very organised, I would recommend this company to others.

2026年9月12日
5つ星のうち5の評価

Great experience

Great welcome. Allowed to browse but the team were very aware that you were there and available to help if needed. Amazing knowledge of the product and helpful suggestions for alternatives based on the type of sofas being looked at. Quality of sofas seems superior to the competition and with a great frame guarantee. We visited twice and the service was consistent no matter who helped us.

2026年9月9日
5つ星のうち5の評価

Help full staff

The staff let us know they where their if we needed help but then we were left to look round and try out the furniture without being pushed to buy. When we were ready to buy a sofa the sales assistant explained everything and was extremely helpful.

2026年9月10日
5つ星のうち5の評価

Highly recommend Raz

We went back to see Raz who sold us our sofa earlier in the year as we wanted another chair and he was exceptionally helpful and provided brilliant customer service again can highly recommend Raz to any one

2026年9月8日
5つ星のうち4の評価

Sales team were very Helpful and…

Sales team were very Helpful and friendly.

2026年9月8日
poltronesofà - Stockport ロゴ

poltronesofà - Stockport からの回答

Good Afternoon Karen,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience on your recent visit to store and found the team to be helpful and friendly.
If there was anything we could have done differently to make it a 5-star experience we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち5の評価

Able to,look around freely but help and advice readily available on request.

We were able to look around freely without being badgered by the sales people. The assistant 'Red' told us the basic info and then left us to wander freely but he was on hand to answer questions. We visited 3 times in total and were impressed with the product and by the help and advice given to us each time.
Hopefully we will be equally happy with our purchase.

2026年8月22日
5つ星のうち2の評価

Terrible aftercare

Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media sofa and was told I have to fill a form in, which is the most difficult I have ever seen. BEWARE before you buy from this company.

2026年8月15日
自発的なレビュー
poltronesofà - Stockport ロゴ

poltronesofà - Stockport からの回答

Good Morning Miechelle,

I hope you are well and thank you for your review.

I am very sorry to see that you are disappointed in the aftercare service and I apologise for the concerns that you have with your furniture. I can understand how frustrating this must be for you.

The online form does allow us to obtain all of the relevant information that we need, to fully review any issues, and advise on the next steps.

I am unable to locate a form from yourself so if required I have provided the link below.
You would just select the option for manufacturing fault and submit at least 6 different photographs of the furniture. The form does also show examples of what kind of photos we are looking for.

The link that you need is https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa
Social Media Team

5つ星のうち4の評価

Really good selection of furniture to…

Really good selection of furniture to choose from in many colours and materials. No hard sell just good product information.
After selecting the 2 sofas that we wanted we placed the order and that's when we found out about the extra charges. Because the colour we chose was not the same as the style in store we had to pay an extra £100 per piece, and was then advised to purchase caps to put on the tubular legs as they were not fitted as standard. Little disappointed in these extra charges considering the overall cost of the sofas, never had to pay extra for colour and feet before !

2026年7月18日
poltronesofà - Stockport ロゴ

poltronesofà - Stockport からの回答

Good Afternoon Wendy,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the selection of furniture and materials available however I apologise that you disappointed regarding the charges.

The prices do vary dependant on the fabric/leather and colour option chosen however we would expect that this is fully explained whilst the order is being placed. I can completely understand any frustration if this was not the case for yourself and apologise for any disappointment caused as this is not the experience that we would want for our customers.
I will certainly pass on your feedback to the store, to help us improve moving forward.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち1の評価

We bought our suite in December and…

We bought our suite in December and have had technician out to it a few times,can't get any repairs or satisfaction from this company will never use them again and would not recommend.the 5 year warranty is not worth the paper that it's written on even the shop will not help

2026年8月17日
自発的なレビュー
poltronesofà - Stockport ロゴ

poltronesofà - Stockport からの回答

Good Morning Jack,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture and feel that this has not been resolved.
As your order reference is not included I am unable to locate your details or advise further.
If you would like us to take a look then please send a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

5つ星のうち4の評価

Good service

Lovely, spacious showroom with no pressure from staff. Helpful and quick to qualify for finance. Received confirmation of delivery date the next day - looking forward to receiving my new sofa! Prices competitive in the clearance section too.

2026年8月16日
poltronesofà - Stockport ロゴ

poltronesofà - Stockport からの回答

Good Afternoon Karen,

Thank you very much for your time today, it was really lovely speaking with you.

We appreciate all of your comments and are pleased that you did have a positive experience in store overall.

Take care and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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