Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... もっと見る
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... もっと見る
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... もっと見る
企業情報
poltronesofà - Stockton, Portrack について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, 英国
- 01642 633012
4.6
優良
3739件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was very impressed with the delivery…
I was very impressed with the delivery I was kept informed every step of the way ..they were on time ..cleared everything away when they left .the delivery men Robert and Stephen were polite and chatty as they made my sofa up ...good work I'm very happy .
2026年6月4日
Great delivery team
The delivery staff gave regular updates re the time of delivery by text and by phone calls. On arrival they were quick and efficient in setting up the sofa with due care for our property and the product. No issues with delivery at all. Only comment on overall experience is that 3 months from purchase to delivery seems excessive.
2026年6月7日
Great sofa
Great sofa. Kept up to date on delivery before and during on delivery day. Men were friendly and set up sofa where I wanted it.
2026年6月4日
No pressure selling
No pressure selling, sales person answered all our questions, all in all a very pleasurable experience.. don’t think I would need to look anywhere else in the future ..
2026年6月2日
Efficient and friendly.
2026年5月31日
Nice and friendly store
Nigel and the team made us feel welcome as soon we entered the store.
There was no ‘salesman’ pressure to purchase anything, we simply were left on our own to wander around the store at our leisure.
Once we decided on the suite we wanted Nigel explained everything very thoroughly regarding the cost, delivery dates etc.
Even after going through everything there was still no pressure to buy to suite we had chosen.
In summary the whole store team made us feel welcome and there was no pressure to buy anything, other stores should take this approach.
2026年6月2日
Leather suite
When visiting the poltrones sofa store me and my husband were greeted by very friendly staff we were looking for a leather suite and i can honestly say we were spoilt for choice not only in style of the suite but any colour of our choice there were so many to choose from the staff member gurnam was very helpfull to us and helped us to choose the perfect suite we were looking for nothing was too much trouble to him we are so delighted we choose this store if looking for a suite i would highly recommend
2026年5月29日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
poltronesofà - Stockton, Portrack からの回答
Ciao Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
We would love your feedback as this helps us to improve.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Good customer service suite is…
Good customer service suite is excellent quality the only reason I didn't give 5 stars is because there are some rods missing and won't see a technician for another 3 weeks
2026年5月27日
poltronesofà - Stockton, Portrack からの回答
Ciao Linda,
I hope you are well and thank you for your 4* review.
We really appreciate your feedback and are pleased to see that you were happy with the service received.
I am sorry that a technician is required but rest assured that we will look to have this resolved for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The team that delivered the furniture…
The team that delivered the furniture were very efficient in the installation
2026年5月31日
poltronesofà - Stockton, Portrack からの回答
Ciao Mrs Noddings,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that a part of your order was not included with your delivery.
I can see that this has since been reported with our aftercare team and we have requested that these items are delivered for you as quickly as possible.
Please accept my apologies for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From start to finish a brilliant…
From start to finish a brilliant service, great guidance from the salesman and wonderful setting up from the guys who delivered the suite, friendly with good advice, we are very happy with our new suite
2026年5月30日
Very pleased with the delivery of our…
Very pleased with the delivery of our sofas. We were kept in touch with delivery time & the 2 guys were very friendly & assembled our sofas with no problems at all.
2026年5月29日
Staff very helpful in showing me…
Staff very helpful in showing me options. Very friendly, would recommend store to others.
2026年5月23日
The main reason we purchased our chairs…
The main reason we purchased our chairs from this store is because of the lovely staff member that looked after us. He was so helpful and friendly, not pushy, unfortunately his name has slipped my mind. The chairs are so comfy and well made. The delivery men were fast,efficient and friendly too. Thankyou
2026年5月28日
We purchased a sofa and 2 chairs paid…
We purchased a sofa and 2 chairs paid the upgrade for better fabric and the insurance when it was delivered you could see the cushions on the chairs hadn’t been sewn properly so I phoned the company and they came out and ordered me two new cushions a few months later the cushions on the sofa are the same I went to the shop and was told to upload pictures on line I received an email back telling me there was nothing wrong with it I hadn’t looked after it properly how can they say that when there is only myself and my husband live here so I went to the shop spoke to the manager he said they are pooling and sent them an email all I wanted was them to replace the cushions Im applaud the way I’ve been treat buying the addition insurance is a waste of money I would not go back to Scs and defenatly wouldn’t pay for any extras because the way I’ve been treat and why buy insurance when they won’t honour the policy
2026年3月2日
自発的なレビュー
poltronesofà - Stockton, Portrack からの回答
Ciao Janette,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that you raised with your furniture and completely understand why this would be disappointing for you.
I can see from your order that this has been fully reviewed with our aftercare team and apologise that the outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Perfect chairs
Perfect chairs, very pleasant and knowledgeable staff member, Graham.
Will definitely recommend to friends and family
2026年5月27日
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