I Just purchased a sofa from poltronesofa and the staff and service we received was amazing can’t praise the staff enough the man we dealt with was Jav he was very helpful and friendly and explained e... もっと見る
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Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect s... もっと見る
Kevin was very friendly and helpful from the second we walked into the store. He was very knowledgeable about the sofa we chose speaking us through all the options available. Great customer service an... もっと見る
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... もっと見る
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企業情報
poltronesofà - Straiton について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, 英国
- 01655 500399
4.6
優良
2328件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The member of staff that attended to me…
The member of staff that attended to me was very helpful and informative.I also found that the sofas were reasonably priced.
2026年6月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The staff were very helpful they were…
The staff were very helpful they were knowledgeable on the requirements we asked for (dimensions etc).
2026年6月25日
poltronesofà - Straiton からの回答
Good Afternoon Martin,
I hope you are well and thank you for your review.
We appreciate you sharing your feedback and are pleased to see that you had a positive experience with us on your recent visit to store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Lovely sofa
Lovely sofa , delivery update all day and final phone call when 10 minutes away x
2026年6月24日
Great experience
From the sales assistant to the delivery team the experience was great. The sales assistant was very patient as I couldn't decide on the sofa I wanted and then was a great help with the colour and material.
The delivery team were brilliant. Great guys who took no time at all setting everything up. Also explained what to do if there was any issues.
Always use SCS and hopefully that will be the case in the future.
2026年6月23日
We had excellent service at the…
We had excellent service at the Stration store. The staff were very welcoming and did not chase us round the store which made us very happy.
I have to say we went round a lot of sofa shops and the sales staff were like vultures so that Polronesofa were completely the opposite so we'll done..... 5 stars for the store.
We purchased a lovely Sofa from stration store and was delivered 6 days earlier than expected which was great.
We got a message and email from the delivery team a week before delivery. Then on the day of delivery contacted by the delivery driver to let us know when they would be arriving. Delivery went great very quick and extremely polite amazing service and they made sure we were happy 😊
Exponentially great experience all round with Poltronesofa Stration can highly recommend ☆☆☆☆☆
2026年6月23日
Easy to deal with
Stefanie very helpful in-store and the process straight forward. Highly recommended !!
2026年6月15日
When we had decided on the sofas of our…
When we had decided on the sofas of our choice, Kevin could not have been more helpful. He was very honest in his approach, made us feel welcome and made sure our choice was right for us, even showing us alternatives and making us think about what we really needed and not just buying for buying sake. The whole experience was stress free and pleasurable and we are now looking forward to taking delivery of our new sofas later in the year.
2026年6月13日
As we entered the store at Straiton…
As we entered the store at Straiton Retail Park Loanhead a member of staff asked if we had been there before (which we had not) - he then informed about the different tickets on the sofas etc meant and said if we needed any help to just give him a call (which was great as we were not sure what we wanted and it let us browse).When we asked any questions he was very informative and helped us decide on which furniture we wanted
2026年6月15日
Staff friendly and offered options to…
Staff friendly and offered options to help decide what to buy. Very knowledgeable on designs and colours and fabrics on offer. Went over our purchase to check it was what we wanted before placing order. Clear on delivery times and what to expect when delivery is made.
2026年6月12日
poltronesofà - Straiton からの回答
Ciao Mrs Wilson,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today just to ask if there’s anything we could have done differently to make it a 5-star experience, if so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Interested in their products and their customers
Very interested in their products and their customers. It shows in the interest, knowledge and patience which the staff show. They seem well trained and know how to listen to our thoughts and when to leave us to think and discuss a potential purchase. Best described as, “above and beyond”.
2026年5月21日
Excellent service.
Excellent service from helpful showroom staff to
Delivery team. They were all very helpful and the delivery team were great.
2026年6月12日
Great delivery very professional guys…
Great delivery very professional guys very friendly and kept me informed of when they were coming they also tidied and took the packaging away.
2026年6月12日
Very Friendly team who gave great…
Very Friendly team who gave great advice about their sofas.
2026年5月23日
Excellent service by Dave at Straiton.
Excellent service by Dave at Straiton.
Helpful,professional and made our visit to this shop an enjoyable experience.
2026年6月6日
Excellent service
The guys arrived on time and completed installation without any fuss or problem
All packaging taken away. No worries with couches in day 2 so far
2026年6月10日
When I entered the shop at Straiton I…
When I entered the shop at Straiton I got time to just look before Stef approached me she was very helpful listened to what I was telling her and what I liked and was after it didn’t take me long to choose what I wanted got to try it out etc she explained very well what had to happen next I had a great experience
2026年6月9日
Sofa delivery
Delivery kept us informed of arrival time
Delivery people were efficient and polite in installing the sofa.
2026年6月3日
Delivery time
The delivery ti.e was 13.20 for the morning, then went to 2
25 and ended up being delivered about 4. This meant I was stuck in all day. I had to cancel some things.
The guys who brought it were very good.
2026年6月3日
poltronesofà - Straiton からの回答
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that we did not meet your expectations on this occasion regarding the lead time for your delivery.
We do advise that any timeslots provided are estimated, this is because the crew can come across unexpected delays on the day.
I apologise for any inconvenience that this may have caused you.
I am pleased to see that you were happy with the service from the crew who arrived and hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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