Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... もっと見る
I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... もっと見る
企業が回答しました
Excellent friendly branch in Tunbridge Wells. Thank you Nathan. Very punctual timing for delivery. Helpful young man moving heavy cabinet to give easier access. Pointed out mark on front of arm and ph... もっと見る
企業情報
poltronesofà - Tunbridge Wells について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, 英国
- 01915146510
4.6
優良
411件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivered & installed with care.
2026年8月25日
What people need to know
Very nice welcome with staff explaining everything we needed to know about the range of fabrics and colours available.
2026年8月28日
Our lovely new sofas were delivered on…
Our lovely new sofas were delivered on time by 2 friendly men and were installed quickly and efficiently. Thank you 😊
2026年8月27日
We could bring our dog in
We could bring our dog in. She loved the rugs 🤣
We were greeted by Nathan who gave us info about the store. Tunbridge Wells.
Very helpful. We weren’t followed around or pestered. We were left to look but was there when we needed assistance.
2026年8月22日
Very helpful staff not pushy
Very helpful staff not pushy, don’t follow you around the store. When help was required the staff member couldn’t do enough for us such as helpful young man couldn’t fault him at all ,
2026年8月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
poltronesofà - Tunbridge Wells からの回答
Good Morning Cliff,
I hope you are well and thank you for your review.
We are very sorry to see that you have rated us as 1* on this occasion and are disappointed in your experience so far.
We appreciate that your order has just recently been placed with and us, and you are unable to review the actual furniture, however we do also ask for feedback regarding your experience so far.
I hope that you were happy with the service provided by the team in store on your recent visit and thank you for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Being greeted and explained how you…
Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the sofa
2026年8月13日
Perry and Mario bring us a years of saving up for our dream recliner.
Perry and Mario were great at communicating whilst still out delivering to other clients.
On their arrival they were pleasant and respectful.
They checked my home out before getting off their lorry and brought in the furniture in but by bit and made sure that the heavy large section came through the hallway (which was cleared of floor space for easy access) to bring into the lounge.
Both then setup the sofa recliner very easily and quickly.
I was informed that a spills what to do with the cleaning kit that was left and once all was up and running they exited out and onto the next client.
Very happy from start to finish with all staff and the quality of the fabric to turn it into a recliner is a fine job well done.
Thank you.
2026年8月2日
I had a very pleasant experience ❤️
2026年8月2日
Assistant explained all the options in…
Assistant explained all the options in detail and was very knowledgeable about the products
2026年7月27日
poltronesofà - Tunbridge Wells からの回答
Good Morning Mr Cullis,
I hope you are well and thank you for your review.
I am very sorry to see that you found the requests for feedback to be excessive. We aim to gather customer feedback to help us improve our products and services however I understand that this can be frustrating, especially if you have received reminders also.
Your comments have been noted and will be shared with the relevant team as we continually review our communications to customers.
We appreciate your feedback and thank you for bringing this to our attention.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very knowledgeable and helpful
2026年7月12日
I was so impressed by the customer…
I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B
2026年7月18日
poltronesofà - Tunbridge Wells からの回答
Good Morning Ms Bottomley,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience in store and were happy with the service provided by Adele. This is exactly what we would want for our customers and appreciate your feedback.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Delivery on time
Delivery on time, delivery guys polite and professional, assembled furniture and put in place also cleared up
2026年7月14日
Good experience
The delivery was in accordance with planned time. The crew were efficient and tidy and helpful
2026年7月13日
Great quality
Great quality, the guys who delivered it were very efficient and polite. Very pleased
2026年7月14日
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