Visited Waterlooville branch for our sofa. All staff extremely knowledgeable, friendly and helpful. Jake helped us with picking the colour and fabric and was very friendly and his advice was spot on.... もっと見る
所在地
所在地を変更Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... もっと見る
Went into store a few weeks ago and looked around the store and stated we were just looking. Returned Saturday 25th July 2026 and received a warm welcome. We had already decided which two seater sett... もっと見る
Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... もっと見る
企業が回答しました
企業情報
poltronesofà - Waterlooville について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, 英国
- 023 9224 7950
4.7
優良
1865件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The assistant was very patient,and…
The assistant was very patient,and helpful.
I really appreciated his help.
2026年7月14日
Service was really good
Service in the shop was really good, delivery was in plan. Delivery was well tracked and they were extremely efficient
2026年7月11日
In store staff were very friendly and…
In store staff were very friendly and didn’t rush us.
Good communication, prompt delivery. Very efficient delivery men. Very pleased with the sofas.
2026年7月14日
Great service in the shop
Great service in the shop, very good experience knew what they would talk about. Then everything just fell into place and went very well and arrived on time would recommend
2026年7月11日
Very good very honest about the…
Very good very honest about the furniture and very helpful
2026年7月14日
Wonderful service
Wonderful service. Delivery men turned up right on time and everything ran smoothly. Friendly staff from booking the suite till delivery.
2026年7月12日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
the customer service was good and there…
the customer service was good and there was a varied no of products to view, however the delivery time is ridiculously long .
2026年7月7日
poltronesofà - Waterlooville からの回答
Good Afternoon Raymond,
I hope you are well and thank you for taking the time to leave us your review.
I am pleased to see that you were happy with the service from the team in store however I am sorry that the delivery is longer than you may have hoped for.
All furniture is made to order which is reflected in the estimated lead time that we provide.
Once your furniture is ready for delivery we will contact you with the first available delivery date.
Thank you very much for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Poltronesofa new sofa
Very nice guys and did a good job even though they were supposed to arrive between 1pm & 2pm according to the e-mail, they arrived at 4pm. But am happy with my new sofa.
2026年7月11日
poltronesofà - Waterlooville からの回答
Good Afternoon Beryl,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you were happy with the service from the delivery crew.
In regards to the times we do advise that any timeslots are estimated as they can come across unexpected delays.
I am sorry for any inconvenience that this may have caused.
Its great to see that you are happy with your new sofa and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Updates on delivery status sent…
Updates on delivery status sent regularly as well as a phone call.
Very good service
2026年7月11日
Very helpful staff
2026年7月11日
Very helpful staff, and the lady who dealt with me was very informative.
Very helpful staff,
2026年7月7日
Very friendly people,and very helpful…
Very friendly people,and very helpful could not do enough for you.
2026年7月10日
A first class buying experience.
My wife and I were greeted by Jess. She was polite and friendly, patiently answering all our questions. There was no pressure to buy and she was understanding when we said we'd go home and think it over. When we went back 2 days later, Jess took the trouble to show us the sofas we liked and all the options for it. She fully explained the price and extras available. All in all, a first class buying experience.
2026年7月4日
Brilliant service
From Marcus at your waterlooville branch who assisted my choice to the two delightful men who delivered and set my sofa up its been trouble free and positive
2026年7月7日
The delivery drivers were very polite…
The delivery drivers were very polite when they delivered my sofa and footstool. They took away all the wrapping from the sofa with them.
2026年7月3日
Excellent service from start to finish
Excellent service from start to finish. I would definitely recommend the company
2026年7月4日
Extremely helpful staff
We found all the staff to be particularly helpful when we had a problem in wanting to amend our order having reconsidered we found we couldn’t fit the larger sofa in and thankfully the staff managed to change the order for us for which we are extremely grateful and I’d like to say that the staff at Waterlooville are an asset to your company and we’d certainly consider using you again.
2026年6月30日
Lovely and welcoming salesman
Lovely and welcoming salesman, gave us all information we needed, polite and courteous
2026年7月2日
poltronesofà - Waterlooville からの回答
Good Morning Mrs Callaway,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience on your recent visit to store and found the team to be welcoming. This is exactly what we would want for our customers.
We have tried to call you today, just to ask if there’s anything we could have done to make it a 5-star experience, If so we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
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