Each time we visited scs we have been hounded constantly to a point where we just leave, this time now poltrone are involved it was a different experience. Yes we were spoken to and told if you need h... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Friendly staff who knew products but were not pushy in getting a sale but giving their advice and knowledge to help us make our decision when choosing our suite. Anita at Wolverhampton was a credit, p... もっと見る
Your staff in Wolverhampton St John’s Square were polite professional extremely helpful. Thank you so much for your help and assistance. I would recommend them to all of my family and friends
The delivery men initially unloaded the wrong suite. I told them it was the wrong one but they continued to assemble it. They said they would report the mistake to the office who would be in touch. Th... もっと見る
企業が回答しました
企業情報
poltronesofà - Wolverhampton について
当該企業による記述
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
当該企業による記述
連絡先
Unit 3 St John's Retail Park, 0, WV2 4SJ, Wolverhampton, Staffordshire,, 英国
- 01902 878460
4.5
優良
1248件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
For such a large international store…
For such a large international store and manufacturer the level of knowledge, expertise and enthusiasm shown by the staff is exactly how all outlets should strive towards. No mumbling can’t be bothered staff unsure of the product or its options just well dressed and trained personnel who appear proud to be able to share their enthusiasm with customers. Well done Poltronesofa Wolverhampton. Yes we did buy one🤗
2026年6月13日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Delivery was over 8 hrs late
Delivery was over 8 hrs late, even after continually stating it will be here in a couple of hours.
There was blood on the wall and on the suite.
The suite is faulty and left marks after we sat down for the first time.
Having great difficulty in getting to speak to someone after the insurance company told us you will ring me back within 4 days!
2026年5月19日
poltronesofà - Wolverhampton からの回答
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have been disappointed in your experience and apologise sincerely for the concerns raised following your delivery.
Looking over the notes on your order I can see that you have now spoken with our aftercare team and replacement furniture has been placed on order for you.
As soon as this is ready we will reach out to complete the exchange.
It is noted that a resolution has been agreed also regarding the marks left on the wall.
Again I apologise that we did not meet your expectations on this occasion and for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service
Text message a week ago advising of delivery date. Text on Tuesday afternoon advising delivery between 0700 -1200. Text 0630 yesterday advising delivery between 0815 and 0845 and advising guys names. Phone call at 0715 advising would be here at 0815 and they arrived then. Didn't take long for them to deliver and assemble furniture. Excellent service.
2026年6月11日
Very professional and delivery men were…
Very professional and delivery men were very patient with my toddler running around. Can’t fault them and furniture is amazing
2026年6月10日
poltronesofà - Wolverhampton からの回答
Ciao Susan,
I hope you are well and thank you for your review.
I am very sorry to see that you were not provided will all relevant information for your order when this was placed in store.
We do expect that the team discuss this on the day and ensure that you are informed, please accept my apologies that this was not the case.
Rest assured that I will pass on your comments to the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Rav was very helpful and patient
Rav was very helpful and patient, taking time to explain the difference in materials and finding a style that suited our living room.
2026年6月6日
Still waiting for delivery, 4 months waiting so far
We ordered 2 sofas on 16 February, advertised as 14 days delivery.
It is now 4 June AND STILL NOT DELIVERED.
IT IS NOW 18 JUNE AND STILL NOT DELIVERED
2026年2月16日
自発的なレビュー
poltronesofà - Wolverhampton からの回答
Ciao Sally,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to read about the delay in your delivery and can completely understand your frustration.
This is certainly not the experience we want our customers to have, and we apologise for the inconvenience and disappointment caused by the extended delay.
I have passed on your details to the store and asked that they reach out to discuss this further.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Your branch manager in the…
Your branch manager in the Wolverhampton shop was extremely
Rude not listening to our concerns,
We left with a bad experience, although we bought a sofa from the
Shop l will not be recommending this
To friends or family.
2026年5月21日
poltronesofà - Wolverhampton からの回答
Ciao Mr & Mrs Basra,
I hope you are well and thank you for sharing your feedback.
I am sorry to read about your experience in our Wolverhampton store and that you were disappointed regarding the service received from the manager. We understand how important it is for customers to have a positive experience and apologise that this has not been the case for yourself.
I will ensure that your feedback is passed on to the store, to help us improve on our service moving forward and again I apologise that we did not meet your expectations on this occasion.
Thank you for your order with us and we hope that you will be happy with your choice on arrival.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent customer service
The Store people were very welcoming and explained
a few things to you before you looked around.
and the gentleman that looked after me was great
informative took me through the sale of the sofa I
liked I would advise anyone to come and shop for there new sofa here.
Happy Customer
2026年5月28日
A lovely warm welcome as soon as we…
A lovely warm welcome as soon as we entered the store. The lady explained the system of colour coded tickets and offered help or I could browse. I took her up on offer of help.
After explaining my needs we quickly found a beautiful sofa perfect for me. She showed me alternatives both in price and comfort but I bought the one I felt most comfortable for me.
She explained the extra 5 year cover and as a grandma and pet owner I decided it was worth the extra to protect my sofa from any accidents. I was offered a drink of bottled water which I accepted and gifted a free tote bag too. My entire experience was calm informed and friendly. Highly recommend the Wolverhampton store.
2026年5月27日
A great sofa
A great sofa. Delivered yesterday and exactly as I was expecting. Was told when I ordered it there would be roughly a three month wait and that was spot on. Very happy with it
2026年5月19日
From start to finally picking my sofa…
From start to finally picking my sofa felt at ease no pressure excellent service
2026年5月15日
Rav was really helpfull
Rav was really helpfull . Helped us find our perfect sofa and colour
2026年5月15日
As soon as we walked into the store
As soon as we walked into the store, we got a super greeting. The advisor was friendly & professional, she listened to what we were after & showed us several options. She was knowledgeable about the products & was not rushing us in our choice.
The whole process of the purchase was quick & painless.
We even got a tape measure & tote bag for free!
Just hope that the leather recliner comes on time & is up to standard. Should arrive in around 10 weeks time. So can’t comment on the chair yet.
2026年5月7日
Excellent
Great service
Sofa turned up when given date for delivery
Kept us informed on delivery
Recommend
2026年5月7日
Delivery went very well
Delivery went very well, 2 well very polite gentlemen, delivery went well.
2026年5月7日
The guy who assisted me took me through…
The guy who assisted me took me through and explained everything I needed to know, ended up making a good choice for myself cos of his explanation.He was so professional yet friendly.
2026年5月6日
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