Awaiting delivery of my power recliner chair today , I was contacted by email and phoned within the hour of their arrival , Good knowing exact time of the delivery , The two man crew were very pleasant , professional at what they do asking where I wanted the chair to be plugged it in and tested it before leaving

Update,third time attempted delivery and again left with nothing upholsterers were supposed to dismantle the corner piece so they could get it in,delivery driver said other two pieces would be tight to get in.SCS wanted to deliver the 2 pieces and leave them in my house while I would have to wait for the upholsterer to come and dismantle,which I've just been told he is on holiday for another week so I would have had 2 pieces sitting in my house and not complete for another 2 weeks.Why send all of the suite knowing full well that it's not going in my house,a good job I never got rid of the old suite.And to top it all off I've got to pay the upholsterer £90 which was £180.I bought an extra cushion at £49.99 so I could get an extra 15% Off the suite the salesman encouraged me to do this but now I am being forced to pay the upholsterer to be able to get their suite into my house.Non of this is my fault it's SCS incompetence and lack of knowledge selling suites knowing full well it's not going to fit.

Delivery drivers were fantastic and so helpful as well as professional and polite

prompt, efficient delivery on time by two friendly and knowledgeable representatives who quickly assembled the order and gave sound advice. Excellent reliable service all round.

Would rather give 0 stars than 1. I’ve spent over 4 hours calling SCS, sent them multiple emails, and social media messages and been into store but still haven’t received our sofa- 2 months after its delivery due date. The salesmen were sleazy and rude, the service is so frustratingly poor and we have had 0 communication from them in regards to our missing delivery. We have resulted in complaining to Ombudsman in hopes to get this resolved.

To be honest scs was my first stop, we were planning to shop around!! But after great customer service we had from the guy that served us, me and my hubby decided to close the deal with him..can't remember his name but he was a bold Asian guy from the wolverhampton store!! Wasn't to pushy just felt like we were talking to a friend...so looking forward to receiving our sofas and will definitely recommend scs to friends and family 🙂🙂🙂🙂🙂

Bought an arm chair last week and they failed to tell me that it was going to be £119 delivery charge. Went into the shop in Wolverhampton the next day to cancel the order and they wouldn’t let me cancel the order !!
Avoid at all cost !! No customer care they just want your money

Very professional and very pleased with the efficiency and knowledge of the staff.

Carl and his coworkers were polite, friendly and efficient. Our suite was brought in and installed in no time and without a hitch. I cannot fault the service we received.

Nice people and helfpful shop assistants.

Excellent customer service. We were well informed about the sofa we brought. Member of staff was friendly, helpful and knowledgeable. Have been to other stores and was bombarded as soon as we stepped in store, Our experience at scs was alot more relaxed. Highly recommend.

Instore staff very friendly and helpful, communication was excellent and everything was explained. I liked that you could track the delivery. Delivery drivers were very friendly and helpful, explained protocol and got on with their job quickly and efficiently. Very professional.

The staff were great very helpful we felt welcome .we were offered hot drinks to .would recommend people to go as we were happy with everything couldn't fault them at all .

Arrived on time as promised. Lads helpful and friendly

Upon arrival we were greeted by Anita, who was very sweet and positive throughout the entire process of purchasing a sofa. She gave us plenty of information and time to think about what sofa we wanted to go for, so we didn’t feel rushed at all. We were also offered water or coffee by another college during the process which helped ease us into it.

She was such a helpful and polite girl, it was the welcoming and approachable staff here that made the experience great and worthwhile.

We recently received our Russi suite and it is amazingly comfortable! The whole process from visiting Wolverhampton show room to delivery has been a fantastic experience - everyone was so helpful and friendly at all stages! Thank you all for an amazing experience!
If you are looking for a great storage ottoman, these are a great size!!

From purchasing at Wolverhampton branch to having delivered today was both a 5 star service well informed and great delivery guys whom called an hour before and fitted perfectly with a great happy service at both branch and del guys

Overall satisfied delivery wasnt in time for Christmas as was told however was delivered 2 days after we made the most of it so didn’t really affect us. Delivery men were lovely polite and quick at their job kev/paul so 5 stars to them!

Packaged delivered so carefully and professionally.