SEALSKINZ レビュー

577

•

4.8

アウトドア衣料・用品店

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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... もっと見る

企業が回答しました

Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... もっと見る

企業が回答しました

Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... もっと見る

企業が回答しました

My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... もっと見る

企業が回答しました

企業情報

当該企業による記述

Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.

連絡先

Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, 英国
01553 816838
help@sealskinz.com
www.sealskinz.com

4.8

優良

577件のレビュー

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すべてのレビュー

(577)

過去12か月のレビュー数: 215件

レビューを書く

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2026年2月5日

I raised an issue with the team and got…

I raised an issue with the team and got a response immediately from AI then almost as quick from Emily and then Krystal. They sound like actors names from a Billy Bob Thornton series on Paramount +…except they were better than that. Fast, pleasant, pleasing and just great and couldn’t do enough for me. Issue was resolved really fast. I had been considering buying a pair of gloves from them but now I’m not sure…I’m certain! and the order will go in today.
To be honest I wish I could work for the company just so I could go to the Christmas Party. Thanks again folks, great service

2026年2月4日

自発的なレビュー

SEALSKINZ からの回答

2026年2月5日

Thank you for a great and colourful review, Mr. Stewart!

We are always happy to assist our customers and very pleased we could find such a satisfactory outcome for you.

We might not have any openings currently but we do have a run club at our London store, or perhaps you could help us found a new club, as a way to stay involved.

With much appreciation,
Krystal @ Sealskinz

2026年2月5日

Great help desk

Great help desk, many thanks for solving my problem:)

2026年2月4日

自発的なレビュー

SEALSKINZ からの回答

2026年2月5日

Hi Magdalena,

Thank you for your 5-star review!

We always appreciate the opportunity to assist our customers. Please do not hesitate to reach out to us again, if needed.

Kind regards,
Krystal @ Sealskinz

2026年2月3日

Excellent gloves and customer service

I ordered these gloves to make winter cycling more bearable, and they have not disappointed. They make riding on even the coldest UK winter days (-3) doable for extended rides.

Less than a month after buying them, the Velcro fastener on one glove came off, along with much of the seam that held the wrist section together. This was a pity as I was otherwise delighted with the gloves' performance. I told SEALSKINZ, and they replaced it without a quibble - AND my replacement arrived just two days after I reported it to them. A great product and absolutely first-class customer service - my thanks to Krystal, Emily and Louise for their help. I recommend these gloves!

2026年2月3日

自発的なレビュー

SEALSKINZ からの回答

2026年2月3日

Hello Tristan,

Thank you for your excellent 5-star review!

We are thrilled to hear our efficient handling of your warranty matter was appreciated. We hope the replacement will serve you well!

Kind regards,
Krystal @ Sealskinz

2026年1月31日

Everybody has been kind and helpful
The answers always very fast

2026年1月19日

自発的なレビュー

SEALSKINZ からの回答

2026年1月21日

Hello Antonio,

Thank you for your review.

We are happy to hear that our team has been kind, helpful, and fast to respond.

If there is anything we can improve on to earn that 5th star, please let us know!

Kind regards,
Krystal @ Sealskinz

2026年1月19日

After weeks of researching reviews

After weeks of researching reviews, materials, and the 2-year warranty, I decided to try Sealskinz based on the reputation and price. While I’m not necessarily questioning durability, my main issue is warmth.
I bought these expecting a premium sock suitable for around 0°C, but I still ended up with cold feet. For me, a standard merino wool sock has performed better for warmth and comfort, which makes the £35 price hard to justify.
I really wanted these to be a long-term “buy once, buy well” purchase, but I feel disappointed and frustrated with the performance. I wouldn’t recommend these to new buyers looking for warmth in cold conditions—especially when cheaper merino alternatives have worked better.

2026年1月16日

自発的なレビュー

SEALSKINZ からの回答

2026年1月26日

Thank you for taking the time to reach out to us regarding the disappointment with your Sealskinz socks. We were glad to have the opportunity to discuss this further with you and reach a resolution that you were happy with.

Our customers are at the heart of everything we do, and your feedback is invaluable in helping us improve our products and services. We truly appreciate you bringing this matter to our attention and giving us the chance to make things right.

If you have any further questions or need additional assistance in the future, please don’t hesitate to get in touch. We’re always happy to help.

Louise@Sealskinz

2026年1月15日

Sealskinz thank you!!

Sealskinz thank you for being an amazing company! I ordered some gloves for my dad at Christmas but they were too small, I contacted Sealskinz and the communication and helpfulness of your customer service was second to none! I was sent a return label and a new pair of bigger sized gloves were sent out when they had received the others. Thank you and continue the amazing service.

2026年1月5日

自発的なレビュー

SEALSKINZ からの回答

2026年1月15日

Hi Donna,

Thank you for your amazing 5-star review!

We could not be more pleased to hear how fast, easy, and accommodating the shopping experience and customer service have been for you.

We look forward to serving you again.

Kind regards,
Krystal @ Sealskinz

2026年1月15日に更新

Don’t give them your email address for a discount.

Avoid this company. The entice you to give them your email address with discounts. When you apply those discounts to check out it tells you that the discount isn’t available on the product you’ve selected. Completely dishonest.

Update: A refreshingly honest response.

2026年1月14日

自発的なレビュー

SEALSKINZ からの回答

2026年1月15日

Hello and thank you for your review.

We are sorry to hear of your disappointment with our discount offer.

It is true, the newsletter sign-up discount cannot be combined with other sales or offers. However, we are taking your feedback into consideration for how we can make this more clear to customers as dishonesty is never the intent. This has been escalated through to the marketing teams responsible.

If we can be of any other assistance, please do not hesitate to get in touch directly.

Kind regards,
Krystal @ Sealskinz

2026年1月14日

Ordered gloves from “Sealskinz USA” on…

Ordered gloves from “Sealskinz USA” on January 7, and they are shipping - very slowly - from UK. There was nothing to indicate shipping was from overseas or that it would take so long. They were in Los Angeles customs for over a day and seem like they are sitting around at each stop for days. I can’t opine about gloves because I still don’t have them!

2026年1月13日

自発的なレビュー

SEALSKINZ からの回答

2026年1月16日

Hello Phillip,

Thank you for your review.

We're very sorry to hear of any disappointment or frustration with the shipping times.

We do quote standard shipping as taking up to 7 business days from dispatch. Your order was placed on the evening of the 7th, dispatched the next day on the 8th, and delivered on the 15th. This is within the quoted time.

Our Contact Us and Shipping Policy pages will have the relevant info on our website regarding us being located in the UK and our shipping times.

We hope, now that they are received, that the gloves are to your satisfaction.

If we can be of any assistance in future, please do not hesitate to get in touch directly.

Kind regards,
Krystal @ Sealskinz

2026年1月13日

First class customer service

Unfortunately there was a fault with my order. I had a response to my email within 12 hours and constant communication to resolve it to my satisfaction.
Excellent customer service

2026年1月13日

自発的なレビュー

SEALSKINZ からの回答

2026年1月13日

Hello Carole,

Thank you for your 5-star review!

We are pleased to have been of assistance and proud to hear that service was excellent.

Thank you again,
Krystal @ Sealskinz

2026年1月11日

Great Customer Service

The Sealskinz customer service team are extremely helpful and responsive. They resolved my issue quickly and effectively.

2026年1月8日

自発的なレビュー

SEALSKINZ からの回答

2026年1月13日

Hello Martin,

Thank you for the great 5-star review!

We are thrilled to hear that our support team was so helpful and responsive.

Please reach out again if we can be of any further assistance!

Kind regards,
Sophie @ Sealskinz

2026年1月11日

Great products great help from support…

Great products great help from support teams

2026年1月10日

自発的なレビュー

SEALSKINZ からの回答

2026年1月13日

Hi Dylan,

Thanks for the great 5-star review!

Kind regards,
Sophie @ Sealskinz

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