As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... ãã£ãšèŠã
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Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... ãã£ãšèŠã
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Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... ãã£ãšèŠã
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My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... ãã£ãšèŠã
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Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, theyâre everything. And the best part? They work really, really well. We believe that no matter whatâs going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, theyâre equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say theyâre up for any weather challenge is kind of an understatement.
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Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, è±åœ
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4.8
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AI Nelson agent responded in minutes toâŠ
AI Nelson agent responded in minutes to my email. Also offering to be transferred to a human agent.
Once the process started with emails responses were quick.
I requested to be transferred to a human agent with Krystal responding quickly with options to resolve issue.
2026幎1æ9æ¥
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SEALSKINZ ããã®åç
Hello Karen,
Thank you for the 5-star review and feedback.
We are pleased to have been able to assist with this matter using both our AI and human agents for seamless support.
If we can be of any further assistance, please get in touch again.
Kind regards,
Sophie @ Sealskinz
Good products
Good products, delivery and support....
I had a slight issue on the size of a pair glove which meant I had to return and get a larger size. Unfortunately the same version was now sold out but the support team took me through the process and got it all sorted and kept me up to date with the progress of the return.
2026幎1æ10æ¥
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SEALSKINZ ããã®åç
Hi Barney,
Thank you for taking the time to write a review. We appreciate the 5-star rating too!
We're sorry you needed to reach out to customer service over the stock outage but we're happy to hear we could assist you and keep you apprised of any updates with your return.
Please do not hesitate to get in touch again for further assistance.
Kind regards,
Krystal @ Sealskinz
Good customer service âŠ
Gloves arrived quickly but while they fitted my hands the wrists were too tight to actually get them on. System for return or swapping was simple to use and I await the arrival of the new gloves of the next size up.
2026幎1æ9æ¥
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SEALSKINZ ããã®åç
Thank you for taking the time to write a review.
We are sorry that the gloves were not a good fit at the wrists, though it is encouraging to hear that our returns portal was easy to use to arrange your return.
We are always aiming to improve. If there is anything we can do to earn that 5th star, please let us know!
Kind regards,
Krystal @ Sealskinz
Excellent proactive customer service
Excellent customer service- within less than a minute of sending my email re. a product issue, I received a response, which was then followed up within a 10 minutes re. a solution. The whole experience was exceptional! The expeditious way in which my query was dealt with was impressive and has surpassed my experience with larger brand retailers. Well done Sealskinz, I definitely look forward to ordering from you again soon.
2026幎1æ9æ¥
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SEALSKINZ ããã®åç
Hi Janet,
Thank you for the 5-star rating!
We are so pleased we could impress you with our service.
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Fast, efficient service
Fast, efficient service and friendly staff that helped to resolve my enquiry in less than an hour! Delivery of my order was less than 48hrs, too. A lot of other businesses could learn a thing or two.
2026幎1æ9æ¥
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SEALSKINZ ããã®åç
Thank you for taking the time to write a review, Mr. Stafford.
We are thrilled to hear your experience of our service was fast, efficient, and friendly. We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
Great products
Great products, but sock sizes are just wrong and the shape at the toes are weird.
.
Customer support is great. Got a refund without trouble.
2026幎1æ9æ¥
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SEALSKINZ ããã®åç
Hello Kristian,
Thank you for taking the time to leave a review.
We are sorry that the shape and size of the socks you purchased were not to your liking. However, we are happy to hear our customer support was great to work with in the end.
Please do not hesitate to let us know if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Response to my enquiry was almostâŠ
Response to my enquiry was almost instant and recommended gloves that would serve my needs
2026幎1æ8æ¥
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SEALSKINZ ããã®åç
Hi Roger,
Thank you for taking the time to write a review on your recent service experience.
We're thrilled we could assist you quickly and efficiently!
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Impeccable service
I appreciated Sealskin's extremely professional and helpful customer service. My package did not arrive in an expected time frame and I was able to get a very thorough assistance with the redelivery process. My package just arrived so I am very happy. I always value the quality of your products so I was glad to find out that the quality of the customer service is just as high. Thank you!
2026幎1æ8æ¥
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SEALSKINZ ããã®åç
Hi Daniela,
Thank you so much for your kind review!
We are delighted to hear of your satisfaction with our products and customer service.
We look forward to your continued support.
Kind regards,
Krystal @ Sealskinz
My complaint was dealt withâŠ
My complaint was dealt with immediately, return label sent within minutes of me first contacting the company. All products from the company are usually 5 star.
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hi Sylvia,
Thank you for your review.
We are happy to have had the chance to assist you quickly and efficiently.
Please let us know if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Great customer service!
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hello Amsons,
Thank you for your 5-star review!
We are thrilled to hear you found our customer service great.
Kind regards,
Krystal @ Sealskinz
Contact to order replacement hat
I called to seek a replacement hat the my dog had chewed. Sophie was just brilliant and went above and beyond to help. She listened and got back to me so quickly. I was able to purchase the same hat and I was thrilled with the price and cost for next day delivery. Excellent customer service and quality products !
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hello Allison,
Thank you very much for your review!
We will be sure to let Sophie know that her assistance was appreciated. We are so happy to hear that the purchase was easy and the price and quality of the products were to your liking.
Many thanks again,
Krystal @ Sealskinz
Top notch customer serviceâŠ
I had an issue with a pair of gloves and so contacted the company via their customer support desk. Despite not having the receipt or being very sure when I bought them, the customer support team were superb. They responded immediately and resolved my issue in a more than fair manner. I am very impressed and thankful to them. Top class customer service from a top notch company - thank you.
2026幎1æ6æ¥
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SEALSKINZ ããã®åç
Hello John,
Thank you for the 5-star review!
We sincerely appreciate the feedback regarding your recent customer service experience for a warranty claim.
We hope that we have resolved the matter for you but please do not hesitate to get in touch with our support team again.
All our best,
Krystal @ Sealskinz
I ordered this for my autistic son.
I ordered this for my son, who is autistic, attends forest school. I panicked after ordering and emailed to cancel. Immediately I received a response saying the product had already been sent.
However, they also reassured me that they understand and I could easily send it back.
The product arrived so fast, and my son loves it. There is no need to send it back at all. Really fast, immediate customer service.
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hello Cathy,
Thank you for taking the time to leave a review.
We appreciate your feedback about the ordering process and your experience with our customer service team.
We are so happy to hear your son loves the product after all!
Please do not hesitate to get in touch with us again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Excellent customer service
We found an issue with a battery on the Filby Gauntlets and rang Sealskinz and spoke to Louise who arranged for a replacement battery to be sent. The Gauntlets are amazing and backed up by first class customer service.
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hi Tim,
Thank you for your 5-star review.
We are thrilled to hear the service from Louise was exceptional!
We hope the replacement battery resolves the matter but please do not hesitate to reach out again if we can be of further assistance.
Kind regards,
Krystal @ Sealskinz
Reported a failng battery
Reported a failng battery. Smooth, efficient process. New battery on way within minutes of filling out claim form. Customer services staff polite and helpful.
2026幎1æ6æ¥
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SEALSKINZ ããã®åç
Hello Guenter,
Thank you for your kind review!
We were happy to be of assistance with your warranty claim and sincerely hope the new battery resolves the matter.
Please do not hesitate to reach out again if we can be of any further help.
Kind regards,
Krystal @ Sealskinz
Great products backed by quick deliveryâŠ
Great products backed by quick delivery and an excellent guarantee and customer service.
2026幎1æ7æ¥
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SEALSKINZ ããã®åç
Hello Miles,
Thank you for your 5-star review.
We are pleased our products, quick delivery, guarantees, and customer service have satisfied.
We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
Fantastic customer service
Fantastic customer service! Superb products, backed up by outstanding service. Responded to my query quickly, warmly and professionally. Will definitely be my first port of call in the future.
2026幎1æ6æ¥
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SEALSKINZ ããã®åç
Hello Sarah,
Thank you for your kind review!
We sincerely appreciate the 5-star rating and your wonderful comments about our products and customer service.
We look forward to your continued support of Sealskinz!
Kind regards,
Krystal @ Sealskinz
The service was incredibly quick
The service was incredibly quick, efficient and thorough.
2025幎12æ25æ¥
èªçºçãªã¬ãã¥ãŒ
SEALSKINZ ããã®åç
Hello Julie,
Thank you for your 5-star review!
We are pleased to hear that service was quick, efficient, and thorough.
Please reach out again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Jst put a plastic bag on your head!!
I didn't think a waterproof hat was jst the same as putting a plastic bag on my head, what a joke!! Can't here a thing apart from plastic bag rustling bag on my haed very disappointed
2026幎1æ3æ¥
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SEALSKINZ ããã®åç
Hello Gareth,
Thank you for taking the time to rate our company.
We are very sorry for any disappointment you may have had with our waterproof hats. We hope you will still consider our other products for your waterproof needs, even if the hat was not a hit.
Kind regards,
Krystal @ Sealskinz
Exceptional customer service that trulyâŠ
Exceptional customer service that truly gives you great confidence in the products. Will definitely be buying more items.
2026幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
SEALSKINZ ããã®åç
Hello Kevin,
Thank you for the 5-star rating of our customer service!
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
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