Seatfrog レビュー 1,219

We needed to change our train, but our credit card wasn't playing ball. We emailed the help team and Vanessa was completely outstanding, she found the issue, suggested ways around it and sorted it. She was super quick and efficient. We were so impressed - great service, thoroughly recommend SeatFrog (and Vanessa!)

First time using seatfrog. Paid for 2 upgrades to First class for my wife and I rather than using the auction and our seats are nowhere near each other and can't be changed. Wish I hadn't bothered, won't be using them again

Seatfrog has allowed me to bid for first class seats and to travel smoothly, in the bestest way.
When there were disruptions and my train was declassified, they refunded me promptly and there was zero issues.

Vanessa helped me. She was helpful. Very quick. Very good.

Really like Seatfrog based on my experience so far. Prices are often lower than Trainline - also had a positive experience today where I accidentally booked the wrong train but they offered to waiver the £10 exchange fee because I got in touch with them promptly. The customer service advisor who helped me (Vanessa) was very friendly and quick to assist.

Only thing that would be good would be if the app saved your railcard preferences as it always resets every time you go off the app. Other than that, seems great!

Just absolutely incredible customer support. Went above and beyond what I was expecting!

Vanessa H has been a star!! Thank you!

Seatfrog is a fantastic way of buying 1st Class upgrades on a budget, I use them all the time! I recently had to contact their customer support as the train I had booked for was cancelled, and they dealt with my refund really quickly - thanks Seatfrog!

I mixed up times for Seatfrog upgrades, my fault, but Seatfrog generously gave me a credit.
I did manage to bid again and win an upgrade back from York. But I lost out on an upgrade to York, a last minute bidder outbid me while I was in the tunnel at Farringdon with no signal!

The system to get an upgrade works very well. My only problem has been when First Class is declassified at short notice. Then the refund comes through quickly but the website is not entirely clear on how to do it.

As my train was declassified i requested a refund for my upgrade.
The process was easy and smooth.
The customer service agents who dealt with my request did so quickly and efficiently.
Shout out to Aaron and Eibhilín who were friendly and polite and provided great service.
Thank you

I did a stupid thing and bid on the wrong day of my travel they were very good and refunded me for this really good service. Thank you

I wanted to upgrade to first class from EMP to Birmingham. After paying I discovered the upgrade was only for section EMP to Derby. When we arrived at the station the noticeboard said first class was not available for this section! So I paid £13 for nothing. There is nowhere on the seatfrog app to contend this. When you write a review you have to provide a nickname. By the time you have written and submitted the review, the reply will not load. What a con!

Ella was very helpful with arranging a refund on my ticket for a cancelled train. Thank you again.

Perfect , honest , helpful

Easy to book and when my train was cancelled I contacted them and had a full refund in less than 24hours.
Fully recommend and it’s a well deserved 5 stars.

Really disappointed, pure scam!! Very misleading and do not provide much customer support or any refunds - even if purchased upgrades way in advance.

Just be careful buying upgrades.
So everyone’s aware it’s not first class. It’s only standard premium you’re getting.
No food or drinks are provided.
There’s video content on their social media advertising free food and drinks which is very misleading.

No customer support, most is A.I replies

I frequently book travel on Seatfrog it’s a great app that makes travel simpler and allows me to travel first class almost every trip. Recently I had some technical issues, driven mostly by myself using the app in a rush, Aaron on the support team was a star. Understanding, helpful and resolved my issue. 11/10, give the man a raise.

The app and service works well as long as the train company supplies the service.

However they will not support you if anything goes wrong - booked an upgrade via grand central - no staff, seats werent saved, no food, drinks etc

In this case seatfromg will simply refer you to the company who in this case wont help. Useful to get a bargain but dont expect help if things go wrong.

I travel by train frequently & use Seatfrog whenever I can. One of the best things is their customer service. I’ve contacted them twice - once for a cancelled train and once for a declassified train. Both times they’ve refunded me - no quibbles. Means I can use them with confidence. I recommend them a lot (although I don’t want *too* much competition for my upgrade auctions ;) )

I just wanted to leave a quick note to recognise the excellent support I received from Eibhilín.

What really stood out was not just the help itself, but the genuine compassion and understanding behind it. It is rare these days to feel like you are being treated as a person rather than just another ticket or policy, but that was exactly the experience here.

Eibhilín showed patience, empathy, and a real human touch throughout. That makes a huge difference and does not go unnoticed.

A big thank you again. It truly meant a lot.