Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded pr... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... もっと見る
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Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... もっと見る
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I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... もっと見る
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企業情報
当該企業による記述
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
連絡先
4.0
ほぼ満足
212件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 80％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer focus is high
Customer focus is high, great support and knowledge. Plenty of email contact and great information.
2022年3月24日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Keith.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Swift delivery of my battery box but…
Swift delivery of my battery box but unfortunately straps & fitting kit were missing,on making contact supplier checked but had no further stock so immediately made a refund and told me to keep the box with their compliments.I would be happy to purchase from again and recommend SecureFix Direct
2022年2月4日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Purchased item on Thursday received on…
Purchased item on Thursday received on Friday you cannot ask for anything better than that, very happy with product and a good price.
2022年1月8日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Mrs Costello.
Thank you for leaving us feedback. I am glad that you were happy with ours and the courier service as well as your product.
I hope that we can supply you again.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great Customer service
Accidentally received an incorrect item , when contacted they immediately shipped the right part the next day.
Great products and outstanding customer service👍👍👍👍
Others take note 😝😝😝😝
2022年1月5日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Mike.
Thank you for leaving us feedback.
This was no trouble at all, I apologise that this happened in the first place - I have passed your feedback on to our hard working team.
Jamie.
www.securefixdirect.com
Have just had excellent service from…
Have just had excellent service from this seller along with a good deal on several items...Would highly recommend and will use again.
2022年1月2日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello David.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Lovely people
Lovely people and great customer service. Highly recommend and happy to purchase again
2022年1月1日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Good service
Good service. Product faulty but received immediate refund. Very quick and easy to deal with. Will use again
2021年12月27日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Steve.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent Service
This company provided excellent support when the post office failed to deliver my goods and had replacement hardware re-shipped pronto to me. It’s only on occasions like this that you know a good supplier.
2021年12月13日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Fantastic customer service
Absolutely excellent customer service. Resolved an issue with an order with no fuss or bother. Thank you it a refreshing change in this day and age. It restores ones faith in buying on line.
2021年11月18日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback - I am glad that we resolved the issue for you.
Hopefully we can supply you again.
Rich.
www.securefixdirect.com
Great service
I ordered some tracers and one came fast, but one was missing. They immediately sent another TWO to make up for it. Great service.
2021年11月13日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, I had fault with an item after installing it, several months after I had bought it. On being contacted Securefix sent a replacement quickly and with no quibbles.
2021年11月1日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Peter.
Thank you for leaving us feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service.
Item arrived in good time and in great condition. Highly recommended.
2021年10月13日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wish all companies had the same…
Wish all companies had the same customer service.
More than excellent.
2021年9月24日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Great service outstanding thanks
2021年9月10日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Wonderful company offering superb…
Wonderful company offering superb customer service. Couldn't have been quicker responding or more helpful or efficient processing a complicated order including making good when the courier lost part of the order. (Being out of stock they even waived making a charge for the lost part as compensation for the delay in obtaining it from the manufacturer. You don't expect anyone to care that much about the customer these days.)
2021年9月8日
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us in first instance to resolve the issue - I am glad that you were happy with the resolution.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Prompt delivery and very rapid…
Prompt delivery and very rapid response/resolution to a query.
2021年9月1日
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback. I will pass your feedback onto our customer relation guy.
Luke.
www.securefixdirect.com
Paid for next day deliver but it took 5…
Paid for next day delivery but it took 5 days to arrive. My delivery charge was refunded but it is not the point as I was on holiday and wanted the kayak during the holiday.
The kayak is perfect for my son and great value.
2021年8月31日
SecureFix Direct Ltd からの回答
Hello.
Thank you for your feedback.
I am sorry that the courier failed to deliver as per what you originally paid for. I am, however, very glad that my team refunded you your delivery charge.
If there are any additional matters, then please do reach out to me so that I can address them.
Thank you for re-addressing the 1 star feedback.
Jamie.
www.securefixdirect.com
All very good 5 star.
2021年8月31日
SecureFix Direct Ltd からの回答
Hello.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Very good company to deal with and…
Very good company to deal with and always deliver what we order.
2021年8月31日
SecureFix Direct Ltd からの回答
Hi guys.
Thank you for leaving us feedback.
We always enjoy supplying you & hope that our relationships continues to grow.
Jamie.
www.securefixdirect.com
Ordered a pair of axle stands…
Ordered a pair of axle stands, Hermes seem to have lost them… contacted Securefix as they hadn’t arrived on the expected date. They investigated as to why and sent a fresh pair of stands next day with DPD. Arrived this morning. Great service from a local company!
2021年7月24日
自発的なレビュー
SecureFix Direct Ltd からの回答
Hello Philip
Thank you for leaving us feedback. I am glad that we resolved the issue for you, Jason advised me this morning that Hermes have now refunded us for the lost parcel.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
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