Security Warehouse レビュー 

Ordered some door contact switches from Security Warehouse, only to get a notification from DPD Local that they tried to deliver but no one there, even though we was here the entire time, they apparently attempted delivery the following day and sent another email to say no one there, even though we was there again?
Apparently they also left a calling card......... no calling card was left anywhere where we are based?
Spoke to Security Warehouse and they said that the delivery had been returned to themselves, so I asked for our money back as we need to purchase it urgently from someone else, they then offered me a refund in the form of a credit for the full amount, which I declined and asked for the money to be credited to the original purchase method, which they did two days later but deducted £8.34 for the cost of delivery, even though they never made the delivery??
I will be attempting to recover these costs through Paypal who was our method of payment.
After reading several other reviews of this company I will be giving them a VERY WIDE berth from now on, and I suggest other people think carefully before spending their money

Please avoid this company. They advertise goods online that they do not hold stock for. They take your payment and then five days later inform you by email that your order is on back order and they have no expected delivery date. When you then cancel the order and request a refund you will receive no response. This will then involve a Section 75 credit card claim to get your money back. Do yourself a favour and buy elsewhere.

Update 04/12/25.... Despite sending this company numerous emails since this review asking for a refund, it still has not been processed.

Good price, and fast delivery

Stay well clear. Ordered on the 8th Oct, goods still not here on the 29th.

Blaming suppliers for delay. Seems a common theme looking at reviews.

Extremely poor service

On October 8th I ordered a Veritas keypad number membrane.As yet I have heard nothing from you so I sent an E-mail to you today Oct.20th and have had no reply. I either require a refund and I will go elsewhere or a response to my E- mail of today. I have never had such bad service from anyone i have dealt with and will not be using your (lack of) service again. If i had been able to I would have given you NO stars but I had to tick 1 or i could not write a review

Used this company in the past with no issues, sadly they no longer seem to be able to answer the phone or reply to messages.
My items were ordered a month ago and they are still saying they are awaiting a date from the supplier although the manufacturer assures me there is no delay in fulfilling order their end.
Beware!

Not a great experience. I ordered parts, was notified that all were in stock before I paid, but received no update for a few days. I then contacted them to be informed that they are out of stock. No proactive updates from them.

Save yourself the hassle, look elsewhere.

I managed to make an enquiry by telephone, as I wasn't sure what I needed to order, regarding replacing a vandalised entry phone keypad. The person I spoke to couldn't have been more helpful, and the price was very competitive. Despatch did take a couple of days, as the parts weren't in stock, but nevertheless I was delighted with the polite and professional service I received.

Great service. Ordered the part that I needed and was here the next day. Well packed and in good order. Thank you

At last, after submitting two scathing reviews on Security Warehouse, I have received my refund.

Terrible customer service. Sent faulty alarm back panel to them for refund/replacement. Loads of follow up messages - waist of time. Only have a Premium rate contact number....says all you need to know about this terrible Co.

Prices are great, kept updated with state of my orders, great service

Fake Online Company, Beware. Never shipped my order, no Contact number to talk. We are in May 2025.

Delivered quickly. Really happy with the service.

Fast delivery, got exactly the item I wanted and no issues what so ever. Would 100% recommend or use again.

Used them a number of times over the last 10 years with no issues

Don't write many bad reviews but feel people need to know about how badly this company is run. This is the second time ive used this company and both times they let you order something , then when you chase them they say "sorry your items are on back order" first time after a lot of chasing i got my money back , this time they just said had repaid (they hadn't) and then ignored me . ive had to raise with my bank who have refunded me and now chasing them . Looking at the rest of reviews on hear it seams this is just a bogus company who has nothing in stock and just takes your money then maybe try's to source what you've ordered but it they cant get just keep your money .. AVOID AVOID AVOID

Did not deliver. Could not get my money back. Had to open up a dispute with PayPal. They did not respond to PayPal either. Paypal refunded the money owed.