Security Warehouse レビュー 

My Story

I have ordered a BPT Nova Audio 200 series device on 17th of June. However received a 300 series model, which I returned by following instructions provided as it is not reverse compatible. When I enquired on the situation on the 11th of August I received the following reply:
"15/08/2014 3:33 pm Support Staff
It is still with BPT, they do a rigous test of returned equipment, so this can take some time"

This was the last communication I received despite 3 more attempts of writing through their ticket support system.

In retrospect I would do more research on the company before ordering as I can see that other reviewers face similar issues.

I hope this review will save you time and stress by directing to other suppliers who offer customer service.

After receiving a faulty product, I jumped through all the necessary hoops in order to get a returns number. After this, it turns out that I couldn't get the item swapped, as it takes time to have the faulty item tested before a refund can be issued. I decided to buy another one and wait for the refund to be processed. Big mistake. Security Warehouse claimed that we had "broken" the item and refused to refund it. On top of this, they were also extremely rude and unhelpful.

They are not even an authorised reseller for the item in question, so needless to say, I won't be returning to them and the matter will have to go to small claims court for settlement.

I've used SW twice in the last week, on both occasions the delivery of the products once ordered was excellent - fast despatch, 1 days notice of delivery with the option to change or divert to a neighbour and then on the day a 1 hour delivery slot was advised and on both occasions it was kept to.
I needed some advice about the compatibility of the replacement siren box I was thinking of getting, with my alarm system, SW (Beki) went back to the manufacturer to get the information needed and responded quickly. If only all web based commerce was as good as this!
You are probably thinking I work for SW and the review is not genuine, it is genuine - I'm not easily impressed but SW have done it.

They did exactly as they said they would and the timing was spot on. I would use them again.

I recently purchased a Speech Dialler, which I needed to return to Security Warehouse.
I managed to contact them via their Ticket Support System, which was very quick and easy to use.
My returns queries were answered quickly.
I returned the item and once they had it back my return was refunded.
Very pleased with the service and would definately use them again and recommend them.

I had a problem with my sounder and with the help of this sites support forum they help me to fix it. So I would recommend them, I don't think they are jokers!!!!!

God help you if you ever have to return anything to this Mickey Mouse outfit. No telephone numbers to contact them and they ignore the online ticket system that you are forced to use. Still waiting for a refund from a month and a half ago - AVOID THESE JOKERS!!!!!

Contrary to the previous comment i have found the tech support and deleivery of security warehouse to be excellent. It is a little annoying that you cant speak to anyone on the phone but i have found that i can ask them to give me a call via email. Also the cheapest i cant find.

Dave Foster

They will contact you from few email addresses. if you answer to wrong one , after few days they will cancel your order.They departments do not co-operate, they will not forward your instructions to the right one. Customer support does not exist. There is nobody to talk on the telephone even if you request it. They do not care about customer. To get maney back take ages! DO NOT RECOMMEND this company.