Honestly, what a terrible company. Theyâll badger you non stop when they want something out of you, proper needy ex vibes or Dominoâs spamming you about a deal, but as soon as itâs their turn to sort... ãã£ãšèŠã
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Worst screening company. They donât reply to emails. Obsessed with getting access to your bank account through a third party company Iâve never heard of. Unsure how this meets any part of data minimis... ãã£ãšèŠã
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... ãã£ãšèŠã
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Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... ãã£ãšèŠã
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Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
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Davy Avenue, MK5 8HJ, MILTON KEYNES, è±åœ
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
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A very messy and frustrating process
It was a very messy process - team members kept on requesting documents even though they were already submitted. Team members don't seem to talk to each other, as was apparent from the fact that what one team member requested would be requested all over again by another team member - and this happened multiple times. A valid address proof like a Driver's License - which already has dates in it was not acceptable as address proof. Despite having the check cleared once, to do everything all over again was pretty messy.
2023幎10æ11æ¥
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Matrix Security Watchdog ããã®åç
Dear Varghese,
Weâre sorry to hear about your experience. Weâd really like to look into this further. Please get in touch with swupdates@capita.com so that we can further investigate urgently.
Security Watchdog Team
Love how everything was dealt with
Love how everything was dealt with. I was very happy how it was send in parts and not all in one go. Really works better
2023幎8æ18æ¥
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Matrix Security Watchdog ããã®åç
Hi Reece,
Weâre delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very helpful and extremely responsive
Very helpful and extremely responsive. Everything was completed before the expected completion date.
2023幎10æ11æ¥
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Matrix Security Watchdog ããã®åç
Hi Abdullah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Slow at the start was a nightmare I wasâŠ
Slow at the start was a nightmare I was only getting one update a week. Everytime I was being told I need documents which I could have gave all in one at the start. After complaining my case got handled by Jemma who was fantastic and got my case sorted within 24 hours.
2023幎10æ11æ¥
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Matrix Security Watchdog ããã®åç
Dear Haaris,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
I found that the company was veryâŠ
I found that the company was very efficient and clear of what they needed. Easy to follow and highly recommended.
2023幎10æ12æ¥
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Matrix Security Watchdog ããã®åç
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Straightforward process & very easy toâŠ
Straightforward process & very easy to do
2023幎10æ10æ¥
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Matrix Security Watchdog ããã®åç
Hi Kevin,
Thank you for your review. It is important to us that we provide a great customer experience, and weâre happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Efficient and professional service
Efficient and professional service. It was so easy to upload all the relevant documentation and their correspondence was clear and to the point. I was kept informed of the progress. Overall an impressive experience.
2023幎10æ11æ¥
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Matrix Security Watchdog ããã®åç
Hi Miranda,
Weâre delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick and easy service that offeredâŠ
Quick and easy service that offered support and advice during the process
2023幎10æ9æ¥
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Matrix Security Watchdog ããã®åç
Hi Ryan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Very efficient service
Very efficient service, please to deal with and made the whole process very simple and quick.
2023幎10æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Matrix Security Watchdog ããã®åç
Hi,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Excellent Service
They were quick to respond and help me no matter the issues making this process very easy and less of a hassle than i thought.
2023幎9æ29æ¥
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Matrix Security Watchdog ããã®åç
Hi Hakeem,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Quick and painless with good support
2023幎9æ28æ¥
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Matrix Security Watchdog ããã®åç
Hi Rob,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very pleasant and efficient experience
Very pleasant and efficient experience. Team is understanding and very responsive. The system approach come a long way from years ago and best element of all is the fact that all parties at employer stage have access to the docs uploaded.
Only suggestion on my part would be to remove restriction on word count when explaining regarding uploaded docs.
2023幎8æ28æ¥
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Matrix Security Watchdog ããã®åç
Hi Imran,
Thank you for your review. It is important to us that we provide a great customer experience, and weâre happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Very slow checking
System works OK - but very slow to complete the relevant checks - it must be a nightmare for people who have to use this before they can start a full-time job.
2023幎9æ8æ¥
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Matrix Security Watchdog ããã®åç
Dear Peter,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
The instructions were clear
The instructions were clear, followed up with emails to correct errors or fir further detail. An efficient process.
2023幎9æ4æ¥
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Matrix Security Watchdog ããã®åç
Hi Paul,
Weâre delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very efficient and professionalâŠ
Very efficient and professional throughout the whole process. Allowed me to upload documents in a user friendly manner and all checks were completed very quickly. 10/10 service!
2023幎9æ26æ¥
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Matrix Security Watchdog ããã®åç
Hi Kiran,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Security watchdog kept me informed allâŠ
Security watchdog kept me informed all the way through the vetting process. Explained everything fully and submitting information via their website was very user friendly. Thank you
2023幎8æ18æ¥
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Matrix Security Watchdog ããã®åç
Hi Tracy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
It was an easy process
It was an easy process, I kept up to date with updates and also kept in contact to ask for further information.
2023幎9æ18æ¥
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Matrix Security Watchdog ããã®åç
Hi Nillu,
Weâre delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Good communication and fast reactionâŠ
Good communication and fast reaction from the team! I really appreciated a lot!
2023幎9æ15æ¥
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Matrix Security Watchdog ããã®åç
Hi,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Great Experince
Fast and efficient with my checks, always in contact throughout, excellent service.
2023幎9æ14æ¥
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Matrix Security Watchdog ããã®åç
Hi Neil,
Thank you for your review. It is important to us that we provide a great customer experience, and weâre happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Easy to use and follow
2023幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Matrix Security Watchdog ããã®åç
Hi Sarah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
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