Airpedic レビュー 

Awesome bed. I think it's the best air-adjustable bed on the market . . . and they have real customer service . . . real people that will help you work through anything you need. Also, I got the sheets because our deep pocket sheets were coming off the bed when the adjustable head it went up and down. The sheets are amazing quality, soft, and don't come off.

The best customer service I have ever had.
First I dealt with Brian in sales. He was very helpful, asked questions and made sure I got just what I wanted.
Next came shipping, there was a problem with getting a truck in our neighborhood for delivery, the freight line said that they could not deliver the bed. I called back to Brian and told him of the situation and he put me in touch with Doug. Doug check into the problem and call me back and said that he would take care of it. He called the next day and told me it was taken care of and when the bed would arrive. The bed arrived when he said it would and on top of that he called to make sure it did. The next day Doug called again to make sure the bed was set up ok and to make sure we were not having any problems.
I have not had this kind of service and follow up in quite a long time.
Thank you Brian and Doug

Great idea...bed bad! I was hoping this be the"bed of my dreams." Started off OK as Select a Bed does their best in sales... of course to sell the most expensive. Bed in box came finally after many more weeks than advised. It came with no directions but not hard to set up. However, had problem with one of the chambers of air and the only means of communication was customer service. Customer service does it all.I basically was made to feel like an idiot because of problem which was a decrease of air. Made calls weekly and each time had to run thru connections of hoses.
Needless to say the bed went back and I went to my original air bed of Sleep Number. Then scratched my head why I left Sleep Number!! I meant to review this right after experience but put off... very sorry because I hope this helps people with their selection. Though Sleep Number is pricer... WHOLE experience much better!!

I received my airpedic bed in April, as soon as we took it out of the boxes, the smell of chemicals hit you in the face! When I called the company they said to just open windows to air it out, probably just “glue” smell. It smelled like petroleum so pungent! It took several weeks to diminish. Oddly, I started getting lung and nasal congestion within days of sleeping on it. I have now not felt well for 11 weeks, we just put two and two together last night after talking to a mattress specialist . The timeline of my illness, so we removed the bed from house and I will be returning it, pray I start feeling better. I lost my smell at the beginning of June with all the nasal congestion I’ve had, the people helping to remove the bed said it still smelled of chemicals.

My wife and I ordered a 600 series split top Eastern King Airpedic bed. Our only minor con was that due to supply chain issues at the time it took a little longer to arrive than expected. That being said, it was very worth the wait. During that time Brian at Select a bed in CA kept us up to date with our order. Our transport to the East coast and install went very well and on time. We have loved the bed from the first night. My wife loves the bed's head and leg angle adjustments and vibration option. My favorite part is that I do not feel my wife tossing and turning at night. I can't remember getting such long stretches of sleep night after night. I sleep 90% of the time on my left side and have no discomfort on the left side in the morning. Not bad for a 60 year old. The mattress, bases and remotes all came preset and are of high quality. Everything was plug and play.

NOT a good experience for a new customer!!!

Called regarding a Air-Pedic bed and was told that everyone was in a meeting and will get a call back in 45mins. NO RESPONSE for 4hrs. At which point I called again and was put on hold while they tried to find a Sleep-Expert and was told everyone was busy to take the call!

All sleep experts were Sleeping???

Well if it is going to take a 1+ days to give some information and potentially take my order, I shudder to think what the Customer Service will be like after one buys the mattress!!

I guess I will spend my money elsewere. I still need a mattress.

We bought our mattress a few months ago to replace a traditional mattress. My chiropractor had recommended that I get something adjustable because of my back issues. After researching different options I decided to try the Air-Pedic 800.
I was a bit apprehensive because the company did not have any local stores I could visit, but because I liked the design of the mattress and the longevity of the company, I decided to give them a try.
My experience so far has been great. I did initially have an issue with a bad pump and a leaky air bladder, but I contacted the company and they sent me replacements right away.
Because of my bad back and the fact that I am a hot sleeper, I am more difficult to fit for a mattress.
The issues I have are more around comfort and cooling, so I opted to buy the Air Flow Transfer system. I wasn't sure if that was merely a marketing gimmick or if it really worked. Air-Pedic has been very easy to work with in customizing the mattress to my satisfaction. In the process of trying different foams it disrupted the Air Flow Transfer system which made it hot to sleep on. Once the foam layers were configured keeping the air channels in mind, there was a noticeable difference in cooling.
I am still trying to find the right settings for me, but I would definitely suggest that you look at this mattress.

Follow-up from my first review. We received the bed a week or so ago and couldn’t be more pleased. It’s by far the best bed I have every experienced. The shipping process was quick and easy and everyone communicated with us promptly. Our experience with Air Pedic and Selectabed has been wonderful from start to finish.

I am editing my review as a Manager contacted me and corrected our issue. I told him that the rest of our experience was great in all facets. And although the bed did not work for our needs, I would still be recommending the Air Pedic 850 and Select a Bed. I was anxious ordering an expensive bed online but everything was great and so easy. From the research I did before hand, I truly believe Air Pedic is superior in quality to Sleep Number but they do not have the brand name and all the advertising and stores to pay for. It compared favorably to SN in every category I looked at. My advice would be if you and your sleeping partner need different mattress firmness levels, definitely try this. And get the cooling system.

Searching for a new bed that met our needs was a full-time job. We started our search in May 2019. We looked at what was available at local stores as well as on-line. We found nothing that we liked or could afford until I came upon Relief Mart / Select-a-bed on-line. I did my research and this place was well reviewed. In August 2019 I started a conversation with Eric. He was helpful. We decided to purchase an Air Pedia 850 along with a Reverie adjustable base. Our order was put in on the first of September 2019. The bed was delivered and set up in October 2019. The new mattress was GREAT as it provided much needed relief for our backs. My wife and I are both in our mid sixties and are retired. In March 2020 the Reverie adjustable base on my side of the bed just stopped working. I called John at Select-a-bed, who contacted Reverie and a technician was sent out to our home to replace the control box on my side and everything has worked fine since. In May 2020, my wife's side of the Reverie adjustable base bed stopped working. It is locked in one position. I again contacted John at Select-a-bed. John immediately reached out to Reverie to have a technician come out to fix our bed again. Enter the COVID 19 pandemic. I started to receive calls from a rep from Reverie. I missed several calls from Erika and tried unsuccessfully to set up a time to run through a process to check the Reverie base. I finally got a call from Kevin, the Sales and Service Senior Manager at Reverie. He was polite and reassuring. He had two new control boxes sent to our home the first part of June 2020. My wife's side of the bed has been inoperable now for a month. We had set up several appointments to have a technician to come to our home to fix the problem. The tech's were no shows with no cancellation notice from Reverie. I had to call the tech and then Select-a-bed. At this time I found that John, who had been a big help, was no longer employed at Select-a-bed. I then started to work with Garrett in customer service. Eventually Garrett stopped responding to my emails as nothing was being done. I called Relief Mart / Select-a-bed and got a hold of Shawn who seemed eager to help us. At the end of July, my wife's side of the bed was still inoperable and now wife is no longer sleeping in our bed because of the position it is locked in was not comfortable for her. So on July 17 2020, it was decided by all parties that a new Reverie base would be sent out to our home. Today is August 6th, and I am told that the Reverie base will be shipped tomorrow. The kicker is that no one will be sent to swap out the bases, it will be dropped in our driveway. Did I mention that both my wife and I are in our mid sixties. We are unable to lift the mattress off the Reverie base, then lift out the Reverie base, put the new Reverie base inside our bed frame and then re-hook-up all the tubes and wires for the Air Pedia 850 mattress. This is not customer service from either Relief Mart / Select-a-bed nor Reverie which is a subcontractor that provides the adjustable bases! Bottom line, we LOVE the Air Pedia 850 mattress but not the Reverie adjustable base. BUYER BEWARE! We will never buy anything like an expensive bed (actual cost $6,761.98) over the internet AGAIN!