Selections ロゎ
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Selections レビュヌ 

1,225
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TrustScore 5段階評䟡の4

4.1

ガヌデン センタヌ
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Es wurde eine Tagesdecke und KissenbezÃŒge bestellt. Einige Wochen spÀter kamen Artikel, welche nicht bestellten Größe entsprachen. Achtung Firma ist vermutlich aus England und bestellt in China. Bis h... もっず芋る

5぀星のうち5の評䟡

Had an issue with one of bird feeders. Replacement sent promptly along with prepaid shipping label to return the damaged one. Thank you Dawn 😊 The feeders certainly have fooled the squirrels thus f... もっず芋る

5぀星のうち5の評䟡

An order was placed and delivered on time; delighted with the item. Already nothing less than five stars. But then we were faced with an interesting and unexpected technical glitch, which was not only... もっず芋る

5぀星のうち5の評䟡

The box I ordered was beautifully made and far better quality than anything else I found online. It also arrived immediately. It felt like a lot of thought and care had gone into making this item and... もっず芋る

䌁業情報

  1. ガヌデン センタヌ

圓該䌁業による蚘述

A wide range of essential products for the home and garden, helping you to make the most of your outdoor space.

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4.1

ほが満足

TrustScore 5段階評䟡の4

1225件のレビュヌ

5぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(1,225)

過去12か月のレビュヌ数: 11件

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5぀星のうち5の評䟡

Customer service wow factor!

I ordered from this company and everything went exactly the way it was meant to, I called to make an enquiry and order and I am amazed that the person on the other side of the phone Dawn had the best customer service I have had, she was human, happy, full of life and a real credit to the company, a secret weapon in customer service. Call ended with everything I had queries about answered, items ordered and a great conversation. Will definitely order again just for that great customer service!

2021幎1月21日
自発的なレビュヌ
5぀星のうち4の評䟡

I have been buying from Garden


I have been buying from Garden Selections for many years and have always been satified with the service received. They offer great products at competitive prices, even cheaper when on promotion.
Anything from garden furniture to wildlife products, Selections is the first place I check out.

2019幎8月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Good service

I recently purchased a new cordless hedge trimmer from Selections. They responded promptly to a question I had about the product and my order arrived on time and was well packaged. Will use them again.

2019幎7月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor customer services on damaged goods

Item purchased from Garden Selections via Amazon Marketplace. The item arrived damaged (crushed) so I repackaged the item and contacted them. Although they were quick to respond, they demanded photographic evidence before taking the matter further. Why, am I making this up?
The company does not seem to understand the laws about Distance Selling Regulations and the Consumer Rights Act when supplying faulty products. How hard is it to arrange for the damaged item to be picked up without quibbling about evidence?

2019幎7月9日
自発的なレビュヌ
Selections ロゎ

Selections からの回答

Dear Andrew, we are very disappointed to receive your response. We are very conscious of our legal responsibilities regarding the Distance Selling Regulations and the Consumer Rights Act and work closely with Trading Standards to ensure that we adhere to these and many other guidelines that are relevant to ecommerce retailers. We also take our responsibilities towards customers very seriously and work extremely hard to exceed customer service expectations.

In this case, we did as you say, respond quickly and asked for a photograph of the damage that your parcel had sustained. Having read all the correspondence, I can say that the team were polite and professional and adhered to company policy which outlines that evidence must be requested so that appropriate action can be taken promptly. This is in no way a reflection on you and absolutely no thought was given to the possibility of lies being told or this being a false complaint. The team simply wanted to resolve the issue for you as quickly as possible.

Firstly, we like to try and minimise customer inconvenience and if we can see the item is very badly damaged, will advise disposal to avoid the customer having to go to the effort of returning the goods. Secondly, with photographic evidence, we can immediately authorise a replacement without having to wait for the goods to be returned. So the customer can be in receipt of perfect replacement goods within 24 hours. Thirdly, the couriers require photographic evidence of any reported damage to the goods and packaging, within 3 working days of receipt. Therefore we cannot wait until the item is returned to us or the deadline will be missed and damage claim denied.

We usually find that the provision of photograph damage evidence works well for customers as it helps to resolve any issue very quickly without incurring time delays and inconvenience. We are very sorry to hear that the policy has caused offence on this occasion but hope this explanation helps to clarify our actions and that we can now resolve the issue for you promptly.

Kind regards, Garden Selections

5぀星のうち5の評䟡

Great service delivered quicker than


Great service delivered quicker than expected, communication a big plus confirmations and tracking provided to give all the details needed for a hassle free online purchase. All received and in use, really pleased with my lovely silhouette solar animal
Thank you

2019幎6月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Not good comms or return provision

2018幎7月29日
自発的なレビュヌ
Selections ロゎ

Selections からの回答

Dear Robin, we are sorry to hear that you are not happy with our returns policy. If you could kindly contact us via sales@selections.com, we will do our best to help. Kind regards, Garden Selections

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