My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... もっと見る
I absolutely love my Seneye. At the moment I’m only using it on a media maturation tank while waiting for delivery of my main aquarium, but even in this short time it has proved invaluable.... もっと見る
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... もっと見る
企業情報
当該企業による記述
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
連絡先
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, 英国
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4.5
優良
185件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic support from the team and…
Fantastic support from the team and issues resolved very quickly.
2024年2月23日
自発的なレビュー
seneye からの回答
Hi Patrick
Many thanks for your review this is greatly appreciated!
We are glad to hear that our support team had resolved your issue promptly and you are happy with the service we had provided you with.
In the meantime, if we can assist you with anything else. Please do not hesitate by getting in touch with us :)
The Seneye Team.
seneye からの回答
Hi MRANDYHENRY
My thanks for taking this time by leaving your review!
We are thrilled to hear that you are happy with the service we had provided you with.
If we can offer any further assistance, please do reach out to us.
The Seneye Team.
Excellent after purchases service
Excellent after purchases service. Leaving in Spain we had a huge problem with the delivery (never arrived home and was returned to the UK). They where very active solving the problem sending a new one through a different mail company. Finally I had my product safe home. Good job!
2024年2月21日
自発的なレビュー
seneye からの回答
Hi Jroblesdeacuna
Thank you so much for your review this is very much appreciated!
We are glad to hear that this was resolved and you have your product! In the meantime, if we can be of any further assistance, please get in touch!
We hope you enjoy your purchase :)
The Seneye Team.
Phoned to get advice on two seneye…
Phoned to get advice on two seneye systems the I run.
Seneye resolved the problem very easily and quickly.
Great Service.
2024年2月20日
自発的なレビュー
seneye からの回答
Hi Peter
Many thanks for your time by leaving us a review!
We are glad to hear that your issue was quickly resolved by our support team!
If you do need any further assistance or have any questions, please do not hesitate by reaching out to us.
The Seneye Team.
Checking your pond water on your iPhone
Checking your pond water on your iPhone
Whenever you want
2024年2月5日
自発的なレビュー
seneye からの回答
Hi Jaap
Thank you so much for your time leaving us a review!
We are thrilled to hear that you're enjoying our product/s and system.
If you need any assistance, please don't hesitate to contact our support team at support@seneye.com or call 01223 911075.
The Seneye Team.
I ordered a PAR-wise meter online for…
I ordered a PAR-wise meter online for my reef tank for coral placement. when I received it the meter arrived DOA. I emailed support and within the next day the issue was resolved and I was sent a replacement meter. I received it rather quickly. All my concerns were address promptly and the emails dealing with one person made it even better. Thank you Reuben, your great, and keep up the great work.
2024年1月17日
自発的なレビュー
seneye からの回答
Hi D. Summers
Thank you for taking the time to leave us a review; your feedback is greatly appreciated.
We're pleased to hear that Reuben was able to resolve your issue promptly. If there's anything else we can assist you with, please don't hesitate to contact us.
The Seneye Team
Outstanding refreshing service
Service is great in matter of minutes problem was solved 👍 👌
2024年1月18日
自発的なレビュー
seneye からの回答
Hi E Bili
We're delighted to hear that you're satisfied with the service we provided, and we were able to address your issue promptly.
If there's anything else we can assist you with, please feel free to reach out to us at any time!
Team Seneye
Great service as usual from the Seneye…
Great service as usual from the Seneye team. Much appreciated.
2024年1月7日
自発的なレビュー
seneye からの回答
Hi Marjorie
Thank you for your kind words,
We are glad to hear that you are happy with the service we provided you with!
If we can be of any further assistance please do come back to us!
The Seneye Team.
seneye からの回答
Hi Ishaan
Many thanks for your review!
We are glad to hear that our support team had resolved your issue.
If we can assist you any further, please do not hesitate by contacting us.
The Seneye Team
Always awesome!
The Seneye device and team have always been awesome for me.
The device works very well and remains very accurate to my other regular testing kits (temperature and pH). It is a great unit for on-the-go visuals to let me know if there are any issues with my heater or if the pH is not where I am expecting.
Great to use as a home-kit PAR tester as well. I picked up an eBay 3D printed holder for easy PAR testing. (Seneye could learn from this and add it as a useful device in their range).
The support team have always been great when I have needed to contact them. Quick responses via email and even the phone lines are answered by a human and easy to talk too.
A great addition to have on my reef tank.
2023年12月30日
自発的なレビュー
seneye からの回答
Hi Greg,
Thank you so much for sharing your positive experience with Seneye! We're thrilled to hear that our device has been instrumental in monitoring your tank effectively, offering accurate readings, especially in pH and temperature.
If you have any further inquiries, please do reach out to us :)
Team Seneye
Great support, great service
I had a device go bad after a few months of usage. Seneye's support team walked me through a handful of troubleshooting steps, and ultimately decided to have the unit replaced. We coordinated with a local distributor (I'm based in a different country), and I had a new unit within a couple of days, free of charge. Great support, great service. Thanks!
2023年11月29日
自発的なレビュー
seneye からの回答
Hi Brennan,
Thank you for your review!
We're delighted that you're pleased with the service we provided you. Should you encounter any further issues or have additional inquiries, please feel free to reach out to us.
Team Seneye
Faulty seneye unit
I had a faulty seneye that was giving the wrong and much too high temperature. I was send a new unit within a matter of days (hours even ). Very great service
2023年12月1日
自発的なレビュー
seneye からの回答
Hi Peter,
Thank you for your review – much appreciated!
We're pleased to hear that you're satisfied with the service we provided. If you need any further assistance, please don't hesitate to reach out to us :)
Team Seneye.
Seneye Reef - Gebrauchtkauf
Habe mir einen Seneye Reef zugelegt. Für die Einrichtung des Gerätes incl. web server habe ich Support benötigt (Gebrauchtgerät musste vom Bestandskonto getrennt werden, bevor ich es mit meinem Konto verknüpfen konnte). Der Support ist zwar nur englischsprachig, dafür aber schnell und hilfreich! Zwei Tage nach meiner Anfrage konnte ich das Gerät in Betrieb nehmen. 👍
Online sind auch gute Anleitungen vorhanden.
2023年12月10日
自発的なレビュー
seneye からの回答
Hallo
Vielen Dank für Ihre Zeit, diese Bewertung zu hinterlassen.
Wir freuen uns zu hören, dass unser Support-Team dieses Problem gelöst hat.
Wenn Sie weitere Probleme oder Fragen haben, zögern Sie bitte nicht, sich bei uns zu melden!
Seneye Team
Great support!
Acquired as used Seneye reef monitor that was linked to another account. Seller co-operated with confirmation of new owner, but the speed with which Seneye support corrected this was amazing. Device has allowed me to tune my lights for best coral health and I suddenly have lots of friends willing to trade frags and borrow it. Great device! Great support!
2023年11月21日
自発的なレビュー
seneye からの回答
We're glad to hear you're enjoying your device Kurt, and thank you very much for taking the time to leave a review. Happy reefing :)
i have used seneye off and on for last…
i have used seneye off and on for last 5 years now it can be a little tricky to set up but the support is amazing, always on hand to help and sort all problems quickly
i love Seneye it works really well
2023年12月4日
自発的なレビュー
seneye からの回答
Thanks for taking the time to leave us a review David, and more so for being a customer of ours :)
First time with Seneye
This is my first seneye product. I LOVE it! I had a slight issue with the temperature not reading after a month. I emailed support and within minutes they helped me resolve the problem! Great company!
2023年11月20日
自発的なレビュー
seneye からの回答
Hi Jennifer
Many thanks for your review, greatly appreciated!
We are thrilled to hear that your experience with Seneye has been to your satisfaction.
In the meantime, if you need any further assistance please do not hesitate by reaching out to our support team.
The Seneye Team.
Best product I’ve bought for my reef…
Best product I’ve bought for my reef monitoring in real time ,customer service is 2nd to none
2023年11月15日
自発的なレビュー
seneye からの回答
Hi Davies
Thank you for your time to leave this review.
We are very happy to hear that you are enjoying our products.
If we can assist in anyway, please do not hesitate by reaching out to us.
The Seneye Team.
good material and support
2023年11月15日
自発的なレビュー
seneye からの回答
Hi Laurent Fouré
Thank you for your time for leaving this review.
We are glad to hear that you happy with our products and the service we provided you with.
If you have any inquiries, please do reach out to us.
The Seneye Team.
Really good customer service
Really good customer service. My web servers had both stopped working. Both units repaired very quickly, at a reasonable price.
2023年11月9日
自発的なレビュー
seneye からの回答
Thank you for the review David, always happy to help. :)
Always great service and more than…
Always great service and more than happy to help. 5 stars
2023年11月6日
自発的なレビュー
seneye からの回答
Hi Daniel,
Thank you for taking the time to leave a review, your feedback is greatly valued!
We're thrilled to hear that you are satisfied with the service we've delivered.
Should you have any questions or encounter any issues, please don't hesitate to reach out to Seneye support. We're always here to assist you.
The Seneye Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。