Shackletons Home & Garden レビュヌ 

609
•
TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

This was our first time ordering from Shackletons, and truthfully the barstools we ordered were available for a cheaper price at several other retailers. But, we decided on Shackletons because of the... もっず芋る

5぀星のうち5の評䟡

A 5 star review for a damaged product may seem odd, but that's the point. Most online retailers get items such as furniture sent direct to the customer. Damage happens, but it's how the retailer... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We recently ordered a garden table/chair set from Shackletons online. Delivery was fast and well packaged. Unfortunately we were missing some of the bolts required for assembly. We called Shackletons... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Just a heads up to others who may want to go here with their dog - AI says it is dog friendly but it isn't. I believe the garden centre (which is where we had stopped off at) is aware but doesn't know... もっず芋る

䌁業が回答したした

䌁業情報

  1. ガヌデン センタヌ
  2. 寝宀家具店
  3. むンテリア デザむン店
  4. 家具店
  5. ガヌデン家具
  6. キッチン甚品店

圓該䌁業による蚘述

Shackletons Home and Garden is a totally independent family run garden centre. Located in the heart of the beautiful Ribble Valley, the garden centre showcases a huge range of both Interior Furniture and Garden Furniture from leading brands. Our dedicated Home Furniture department features everything you need to decorate and furnish your home including Kitchen Furniture, Dining Furniture, Living Room Furniture and Bedroom Furniture. Likewise, our Outdoor Furniture department has everything you need to feel at home outdoors including Garden Furniture Sets, Garden Benches, Parasols, Patio Heaters and much more. As you would expect of a local garden centre, we also offer a wide choice of Landscaping products and Sundries including Water Features , Garden Arbours and even Bird Care products.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

609件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(609)

過去12か月のレビュヌ数: 59ä»¶

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5぀星のうち5の評䟡

Vormark Blue bottle ornaments

I found some Vormark Blue bottles on line and fell in love with them. I spoke to Shackletons Home & Garden regarding delivery as wanted them asap. They couldn’t have been more helpful and I’ve just received them 2 days later.
The three blue bottle ornaments are very stylish and a lovely French navy. The varying sizes will look most decorative grouped together.
I definitely have no hesitation in recommending Shackletons.

2025幎5月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic Customer Service

I’ve ordered two pairs of Cooper Dining Chairs from Shackletons online, as they offered the best price I had seen. Before doing so, I phoned through to query delivery dates and times to align with receipt of items. I was concerned about them arriving in time before leaving for a holiday already booked.

Matt was fantastic, an absolute gentleman. He spoke to both the warehouse manager and delivery team on my behalf. He alleviated any concerns I had. After the order went through, I phoned again just to confirm everything was ok. Matt confirmed receipt of the online order and sent through confirmations emails to me whilst we were on the phone. Fantastic customer service which instills confidence. I look forward to ordering from them again in the future. Thank you Matt.

2025幎4月23日
5぀星のうち5の評䟡

Perfect in every way!

Me and my husband ordered a new sofa and garden set from Shackletons. After a walk around the shop we stopped to have a lovely bite to eat. The whole day was effortless and the staff couldn’t do more to help us. The sofa and garden set were delivered in a timely manner by the nicest delivery men. So professional, cheerful and you could see they loved what they were doing. Even set it all up for us, without hassle. It was easier than getting my Waitrose shop delivered! Will be ordering again, however by the standard of the items, not for a while.
Thankyou for a perfect day out and one of the easiest delivery!

2025幎4月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing

Beautiful place, amazing furniture and helpful staff. My husband and I went to Shackletons to buy a sofa and the quality of the sofa is just amazing, the staff were very happy to help with all of our questions. We Will 100% be using Shackleton again, for both inside the house and the garden furniture.

2025幎3月24日
自発的なレビュヌ
5぀星のうち3の評䟡

MIXED REVIEW

We visited Shackletons for breakfast, food delicious and service excellent (rare in most places these days).
Decided to also look at furniture, particularly sofa's and chairs. I later twice emailed Shackleton's to clarify some things and have had no response to either email. Disappointing.

*In response to Shackletons reply, our emails were sent to customercare@shackletonsonline

2025幎4月1日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

* Good Morning, we have searched our system and unfortunately we can't locate any email correspondence with your email address: _______@yahoo.com .

Thank you for your kind words about your recent visit to Shackletons — we’re delighted to hear you enjoyed the food and service! I’m very sorry to hear that you haven’t received a response to your follow-up emails regarding our furniture range. That’s certainly not the experience we want for our customers. To help us locate your previous emails and assist you as quickly as possible, could you please provide the following details:

The email address you used to contact us
The approximate date you sent the emails
Any specific subject line or reference

Once we have this information, we’ll be able to search our system and get back to you promptly.

5぀星のうち5の評䟡

Always a lovely day out at Shackletons

Always a lovely day out at Shackletons, really pleasant staff, nothing is too much trouble for them.

2025幎4月5日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Hello, Thank you for supporting our business with a fantastic 5* review. We are thrilled to see you have enjoyed your Shackletons experience.

5぀星のうち5の評䟡

Brilliant service throughout

I ordered a sofa back in December with an 18-week lead time, so it was due for delivery around mid to late April - but it arrived earlier than expected in March, which was a lovely surprise. I also ordered a dining table, chairs, and a sideboard, and opted for the white glove delivery service. The two gentlemen who delivered everything in one go did a fantastic job, placing each item exactly where I wanted it. I couldn't fault the service and would absolutely shop with Shackletons again.

2025幎3月14日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you so much for your kind review, we're delighted to hear that your sofa arrived earlier than expected and that our delivery team provided a fantastic service. It was a pleasure to assist you, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.



5぀星のうち1の評䟡

Placed an order for a table and chairs


Placed an order for a table and chairs (paid a £700 deposit). Was told table would take 6 months and chairs 3 months. 6 months past and I phoned up to query what was happening. I was told the order could not be fulfilled as chairs not ordered.
Total waste of my time. Eventually got my deposit back after making another phone call back and being told the systems were down but my £700 could have sat in my isa paying me 4% interest for the 6 months.

2025幎3月15日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you for your feedback, we're sorry for any inconvenience caused. We hope that the issue has now been resolved after our recent conversation on the phone and that you're satisfied with the compensation we've provided as a gesture of goodwill. We understand your frustration and appreciate your patience throughout this process. If there's anything further we can assist you with, please don't hesitate to get in touch.



5぀星のうち5の評䟡

Highly recommend, customer service excellent

Bought an outdoor table and chairs however there was an issue with 4 of the chairs. Contacted Shackleton’s and was replied to quite quickly. Excellent customer service provided by Linzi who sorted out 4 replacement chairs and they were delivered in under a week of me contacting them. Very polite and helpful too. Would definitely use them again.

2025幎3月13日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you very much for your kind review! We're so glad to hear that Linzi was able to assist you quickly and resolve the issue with the chairs. We've passed on your message to her in the Customer Care Department, and she will be thrilled to hear your feedback. We appreciate your support and look forward to welcoming you back in the future.



5぀星のうち5の評䟡

Customer Service excellent

Customer Service excellent. There was a problem with the table I had ordered (nothing the store could have been aware of). A replacement was organised quickly. Linzi in customer care extremely responsive. Would buy from here again.

2025幎2月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent customer service

Excellent customer service. Bought a sofa had a small problem with one cushion contacted Shackletons who immediately ordered a new cushion that was delivered a week later. Very happy customers!

2025幎2月13日
自発的なレビュヌ
5぀星のうち5の評䟡

Extremely helpful staff

Extremely helpful staff, any issues or queries were sorted there and then over the phone. They helped ensure I was receiving the best price possible for the chairs that I bought. Would 100% recommend.

2025幎1月28日
自発的なレビュヌ
5぀星のうち5の評䟡

Recently ordered an office chair from


Recently ordered an office chair from Shackletons, since it was very competitively priced and is a generic brand (it was twice as expensive or more elsewhere for exactly the same item...Cox & Cox £850 vs Shackletons at c.£400). Delivery was direct from the distributor (very good), so it also made no difference where we got it from. Shackletons themselves were very helpful in providing measurements for the item, beyond the standard measurements. Also able to deal directly with Shackletons customer services who were prompt and clear in coming back to me. I would recommend this company.

2025幎1月20日
自発的なレビュヌ
5぀星のうち5の評䟡

A COMPANY THAT REALLY CARES .

My wife and I cannot praise this company enough after our recent purchase of a dining table, but there was a manufacturing fault on the pedestal base , so I contacted the company and spoke to a charming lady Linzi who did everything possible to put things right which we was highly delighted with.
This company really do care about their customers especially Linzi who was an inspiration and so compassionate and we notice is mentioned in quite a lot in the companies reviews .
We would definitely recommend Shackletons who are in our opinion a truly caring company where the customers really do come first making the whole buying experience as pleasant as possible.

THANK YOU. X

2024幎11月15日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you so much for your kind and thoughtful review! We're truly sorry to hear about the issue with your dining table, but we're so pleased Linzi was able to assist you and make things right. We pride ourselves on offering great customer care, and it’s wonderful to hear that this made a difference in your experience. Your recommendation means a lot to us, and we're so grateful for your support. If you ever need anything else, please don't hesitate to reach out.

5぀星のうち5の評䟡

Quality place


We always visit Shackletons when on holiday in the area, staff are lovely, friendly and helpful. They stock great contemporary furniture and accessories for the home. In the garden section plants etc, look nice and healthy.
Must mention the Pavilion cafe which is excellent, good value for money, serve lovely food and excellent coffee.

2024幎10月30日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you for your wonderful review! We’re so glad to hear you enjoy your visits to Shackletons. Our team works hard to provide great service, and it's lovely to hear you appreciate our selection of contemporary furniture, accessories, and healthy plants. We're also thrilled you enjoy our Pavilion Café! We hope to welcome you back again soon.

5぀星のうち5の評䟡

We had a minor problem with the legs


We had a minor problem with the legs for our armchair which had been missed off the delivery. I contacted Shackletons straightaway and they had them delivered by lunchtime the next day. Really brilliant customer service and absolutely lovely armchair.

2024幎11月13日
自発的なレビュヌ
Shackletons Home & Garden ロゎ

Shackletons Home & Garden からの回答

Thank you so much for your kind review! We're sorry for the oversight with the legs, but we're delighted to hear our team resolved the issue quickly for you. It's wonderful to know you're happy with your armchair and our service. If there's anything else we can assist you with, please don't hesitate to get in touch.

5぀星のうち5の評䟡

Great customer service

Excellent quality chairs that I got at a reasonable price. Slight problem with one that was rectified immediately. Great follow up by customer service to ensure we were happy. We were so we ordered more furniture.

2024幎11月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Purchased a beautiful table and the


Purchased a beautiful table and the delivery was so quick.

Shackletons offer a white glove service which we decided to go with as the table was rather heavy and i wanted to save my husband the bother. The guys arrived and were very friendly and got on with job straight away and took all the packaging away with them.

Unfortunately after they had left I noticed a mark on the table so i got onto customer services straight away and messaged Linzi.

Linzi was amazing and made sure that a replacement table was sent out to us asap and was very apologetic for the inconvenience it was going to cause.

We have a table which we are very happy with and Linzi has been in touch to make sure all is OK...Great Customer Service and so lovely to be actually dealing with someone that cares.

I would definitely recommend everyone to use Shackletons. 👍🏻😁♥

2024幎10月18日
自発的なレビュヌ

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