SharkNinja UK レビュー 

Fantastic customer service… the absolute best!!

If you are thinking of buying from Shark Ninja, be warned: their customer service is non-existent.

​I purchased a Chill Pill, and it stopped working after just 13 days of having the item and 1 use. Here is the reality of trying to get Shark to resolve this and the 3 month ordeal.
​30th July 2026: I reported the faulty item just 13 days after getting it.
​30th August 2026: After a month of back-and-forth and me providing multiple bits of evidence etc and chasing , Shark formally accepted liability and confirmed in writing that a replacement would be "promptly sent" once I provided my details (which I sent).
​September–October 2026: No replacement ever arrived. I sent 3 separate follow-up emails, including a formal notice setting a strict resolution deadline. Shark completely ignored every single one.
​The Final Straw: Forced to chase them up myself again, I spent over an hour on the phone to customer service, only to be stone-walled and told there was "nothing they could do" unless I jumped through yet another administrative hoop (a video call verification)—nearly 3 months after reporting the issue and 2 months after a replacement was already confirmed and having already provided all evidence asked for. Why was I not asked to do this 3 months ago? or even emailed back asking for this?

​Under the Consumer Rights Act 2015, goods must be durable and fit for purpose, and agreed remedies must be provided within a reasonable time without significant inconvenience. Shark accepted liability in August for a product that failed in under two weeks, yet after 90 days of broken written promises, ignored deadlines and emails , and an infuriating 1-hour telephone ordeal, I am still left empty-handed.
​Shark Ninja’s post-purchase support is completely unacceptable. after the call I requested my issue to be raised as a formal complaint and was told id have a call back or email response today... guess who hasn't had a respinse. ive used both shark and ninja prodcuts previously but this is my first interaction with there customer support and its been abysmal. At this stage it's looking like my only choice will be to charge back the purchase and persue the issue via trading stamdards. Buy elsewhere from a company that actually stands behind its products

Brilliant service and product

Great product almost delivered on time.

Accurate product description. Very fast delivery! Will shop again.

Great service and quick delivery

I was happy with the service and speed of the product being sent but the way you won’t let the carrier leave a parcel at the premises isn’t exactly helpful as most people work mon to fri and can’t be at the property to receive the delivery as the carriers don’t open on a weekend it’s impossible to get your package

The delivery was very good and fast

Followed guidelines about delivery.
Packaged well.

As always a good price, excellent product and first rate service ordered 1 day got it the next 5*

First class service

My hoover arrived in very good time and was well packaged. I have used it once and it worked very well. It lifted away perfectly and the different settings were excellent when moving from hard floors to carpet. Very good suction and lightweight.

Quick and efficient order and delivery

Always love a shark/ninja product. I’m a firm favourite and have plenty of items. I have always found the shipping/shopping experience good and delivery very fast. I particularly like the warranty of all the items and feel they hold up to value

Easy to shop, quick delivery and smoothly, thank you

Easy to order minimum fuss, delivered so quick I will be using this company again and highly recommend them.

I've had my Shark Anti Hair Wrap Cordless Pet Vacuum IZ300UKT since 2022. A very good value cleaner. Since buying it I've had two separate parts break. HOWEVER, under the 5 year generous garentee, when speaking to customer services via email they reply within 30 minutes. I was surprised in receiving the replacement items the following day. I cannot fault the customer services what so ever. The cleaner has however been very good workhorse for us over the years minus the small issues .

We still haven't received the products. DPD said they attempted delivery but we have cctv and no one has been and we have also been in the house

I had the most wonderful experience with Amelia who helped with buying spare parts for my Shark Powerfins vacuum (which had broken through builders carelessness, nothing to do with Shark). She couldn't have been more helpful and made the whole process really easy.

Very easy to use the website, the product arrived on time, it’s for a gift so hasn’t been used in “anger” yet but look and feel very good.