ShipMyCar.co.uk レビュー 

My Ship My Car Experience.
I Instructed Ship my Car to handle the import of a car from California to the UK.
Timeline quoted on the phone and in their import guide is as follows
2 to 3 Days delivery to port
2 to 3 weeks customs clearance and loading
6 shipping LA to UK
Total time LA to UK 8 to 10 weeks.
No timeline quoted for UK Customs clearance and delivery.
I received a quote on the 26th February and paid the amount due on the 27th February.
Ship my Car emailed the Vendor to confirm they were handling collection of the vehicle.
They failed to arrange collection the vehicle for over 3 weeks.
This led to the vendor (unasked) arranging shipping to the port himself on 22th March
I queried the delay in collecting the car and was advised it was with the way transport is arranged in the US, it is via a bidding system.
Ship my car charge a fixed fee for collection and transport with apparently no dedicated haulage contractor in the US to handle collection and delivery, so it seems if no one bids for the work or the bid is not to ship my cars liking, your car does not get collected.

The car arrived at the port on the xxx April, there was an issue with the title documents, this was not ship my Cars fault.
The Car and correct paper work were accepted by the port on 4th April and cleared for shipping by customs on 5th April some 3 weeks later.
When I asked on a weekly basis for a shipping date, the stock replies were ,” We are Chasing for a date,” “Shipping will be soon”, “Will advise ASAP”
When I complained about the delay I was informed rather arrogantly by the managing director, “We are the biggest UK agent of the biggest US shipper, unfortunately delays happen”
At no point in the process was any explanation offered or reason for the delay given.

I was originally provided with a UK port arrival date of 5th July, this was subsequently changed to the 19th July, I queried the change in arrival date and received the all-encompassing reply “Vessel is delayed”
I was never given an actual shipping date but was told to expect the car to arrive in the UK on 19th July.
The car final arrived in the UK on the 21st July, and was delivered to me on 31st July.
This is a Ship my Car total collection, shipping and delivery time of 19 weeks, well outside the 8 to 10 weeks quoted.
UK registration of the vehicle was a part of the service I had requested and been quoted for.
The afternoon before delivery I received my final invoice, the fee for UK registration was not on there. I queried this with the company and was advised as the vehicle did not have a current MOT (it is MOT exempt) and as they were not checking over the vehicle they would not be carrying out the UK registration.
They advised me that as a company they do not register a vehicle they have not inspected even though an MOT is not required.
If this was the companies policy it is not stated anywhere in the documents supplied, they were fully aware that they were not undertaking an MOT or inspection of the vehicle.
It would have been a common curtesy to inform me that in fact they would not be undertaking the UK registration.
I could have then ordered the registration documents from the DVLA in plenty of time, not the evening before the car arrived.
To register the vehicle I needed the original title documents, they were not delivered with the vehicle.
After numerous requests I received the documents on 8th September some 5½ weeks after I received the car, this led to a delay in in the UK registration of the car

This was the first car I have ever imported and by appointing Ship my Car I hoped for a stress free import process, unfortunately it turned out to be far from that.
The import service provided by Ship my Car fell well outside their own quoted service delivery timelines and their level of customer service left a lot to be desired.
To say I was disappointed with the service provided by Ship My Car would be an understatement to say the least.
If I import another vehicle from the US to the UK I would not use Ship my Car.
Would I recommend Ship my Car?, I most certainly would not.

Follow up review:
SMC are trying to make out that I signed for the car as happy. I stated, at the time of signing, that the interior of the car had not been examined as it was full of agreed contents. Had I pre known of any damage to the car I would surely not have signed at that stage.
SMC removed the contents from the car when it was sent for MOT, which is where the damage likely occured. That they are hiding behind a lack of photo evidence of the inside of the vehicle, have made no attempt to mitigate the loss and are even attempting to critise the condition of my prize possession. Agree to pay for your responsibility and stop hiding behind red tape.

First review: I used Ship My Car recently to bring my Maserati GranCabrio back from Hong Kong to UK. The initial dealings were very professional and the cost was acceptable.
2 matters, however, have soured the experience : A four week delay in the suggested timeframe ( attributed to Dvla problems) was frustrating but what was unforgivable was the tear to my convertible roof that occurred on SMC's watch. They were given multiple opportunities to offer to resolve this matter yet hid behind their claimed lack of photographic proof. They took their payment and hid from their responsibility. Buyers beware ...

I used ShipMyCar to export my vehicle from Abu Dhabi to the UK and I'm really pleased with the result, They provided an excellent and professional service. They kept me updated on progress throughout via email and my personal portal and I would recommend them without hesitation.

Excellent service easy to deal with and very professional I will defiantly use them again helped all the way by a very good computer system and helpful staff. Thank you

The Team at ShipMyCar did a great job shipping my E Type Jaguar from there office in London to Perth Australia
The way they transported the car in its own sea container strapped down with heavy duty tie down straps and blocks of wood around the wheels.
Good communication through out my cars journey even sent me photos of my car in the sea container before it left
Great job Guys
Ian Knox

Highly recommended these guys . Excellent. Nothing to much trouble, always answered my question (of which there was many) quickly and professionally. All round good guys and very professional.

Fantastic service fully recommend ship my car . Very efficient and always respond to emails very promptly. Keep up the good work . And thank you for looking after my landrover .

Nick and his crew shipped a Mercedes 600SL from the US for me and did a great job. All issues that arose were dealt with promptly and professionally, but overall the shipping worked just as they said it would. They made a difficult process much easier.

Thank you the Shipmycar team, Nick and Kingsley. Collected my '99 Mustang yesterday from the Shipmycar business centre in Milton Keynes and everything was ready and perfect. On the road home with minimal time involved. Throughout the process of shipping from Tucson, Arizona to UK everything has been handled and managed calmly, professionally and with utmost respect to the customer. Excellent value for money as far as I am concerned and any worries I had about conversion of a US car to UK standards, as well as achieving full registration with DVLA were quickly dispelled as the staged processes were completed. Communication very good throughout, there was no pressure at all to consider "add-ons" and the choices for extra works were clear, and were my own choice in the end.
Thank you once again Shipmycar.

"If you are considering shipping a car into the UK, only use Ship-My-Car.
Their service is 1st class and takes every piece of hassle away.
The customer portal keeps you informed through the whole process, and they are always on the end of a phone to answer any other questions.
Fantastic value and highly recommended"

My experience of 'ShipMyCar' has been one of professional dedication by a first class team.

This unique, prestigious car international shipping company, was recommended to me by a colleague from our 'owners club'.

Their level of customer service, from the initial introduction by their appointed collection agent to navigating the plethora of UK HMRC regulations, and documentation, is a further testament.

I have no reservation what-so-ever, in highly recommending their services.

After 3 years of looking I at last found a car, only to have the money refunded after gear box failure. Another month and found one which I wanted. What to do then? Looked through the internet and found ShipMyCar and couldn't fault their service. Kept me up to date with both the shipping and the repairs. Excellent value for money, would recommend them, as I have done, to several friends who are looking to ship within the next year.
On pick-up they were helpful and friendly and the look round the garage was certainly worth the trip to get the car.

Importing and registering a car is potentially inconvenient and frustrating, especially if you do not have limitless time. Nick and Kingsley could not have made it easier for me - I dropped off the car in Australia and it was delivered to my door in Cumbria. Very good value for money - professional and easy use online system for tracking and monitoring - kept informed at every stage - any questions I had were answered straight away.

Without hesitation Shipmycar.co.uk undoubtedly has to be your first port of call.
I truly believe that if your looking for a leading trusted and efficient full service importer with an exceptionallly experienced team to import your vehicle and offering only the highest quality technicians to do your modifications/IVA/DVLA registration/ MOT and more then you should only be contacting shipmycar.co.uk
I myself not knowing at the time about shipmycar.co.uk made arrangements to have my Honda CRZ shipped over from the US and that's when my nightmare began.
The stress of all the paperwork,phone calls and forms became exausting and 6 months on I still was not being given the right information to get my car back on the road here in the UK.
Fortunately for me I found myself having a conversation with someone who was aware of this leading full service importer and I was advised that shipmycar.co.uk was the place to contact.
After just a further 4 weeks my car is now on the road.
I would like to say a massive thankyou to Nick Kingsley and his team for the warm welcome my girlfriend and I received and for relieving us of the stress we were experiencing.
we received an exceptional service.

Kind regards
Shaun and Sue

Fantastic shipping of my classic American car and kept informed through-out the whole process. Stress free service, many thanks!

If you're considering importing a car - these guys are the people to deal with!
Very highly recommended. Quick to respond to queries, professional service and great to deal with. It's a complicated procedure and Ship My Car made it easy for me every step of the way.
My car was collected on time and without any problems. It was then ready for me as agreed, all the difficult paperwork done and in perfect condition.
Excellent all round!

This is the second car these guys have managed the import for me. Always a smooth process, good communication and friendly to deal with. Will not look elsewhere for my next car.

I ordered a simple custom clearance plus HMRC NOVA service for £95. It started well, enough information received and the amount due was available fast. However, after I made a payment, I started to experience issues. I made an international transfer and it was mainly my fails to use wrong IBAN number. After a couple of days when I got no confirmation from SMC that the amount has been received, I started t query them about the status but the answer was three or four times to give them the exact amount that was credited to the receiver account. I obtained all information I would and sent to them, with no reasonable outcome. After about two weeks of mails going back and forth, I finally told them that I started the investigation via my bank and asked for any confirmation that the money was not received. They forwarded me exactly one mail they managed to send to HMRC, after ten days the payment was made. When I got this mail, I was able to find out the reason for failed payment within 15 minutes and HMRC officer was replying fast and kind. SMC was blaming HMRC for the delay but despite this was mainly my own fault, they kept lying to me that they are "chasing the payment" when in fact they sent one and only mail to HMRC only ten days after I started asking them about the payment status.

But it has not ended there. The NOVA thing was not done at all. They kept feeding me with promises for two weeks, saying that it can take up to two weeks. When, after 14 days, I reminded them again, they said "it can take a couple of weeks". I also got a contact number of someone who actually does this customs things for SMC. When I called him, he just kept saying "leave it with me, I will fix it, probably today". This was Wednesday last week. Today is Friday the week after, 10 days later, and I have heard nothing ever since. This does not surprise me for some reason. I called HMRC several times and they were quite friendly and told me that no NOVA notice is found based on the data I can provide. I am very sure SMC and their agent could have done the same but they did not and just kept sending me "wait more time" messages. In total, the customs declaration was submitted on the 6th of April and now it is 13th of May, no NOVA is done, DVLA just denied my application to register the vehicle. Although I partially accept the two weeks initial delay with payment, all the rest is just bad service of SMC. Their "wait more" and "leave it with me" mean nothing at all, it is just air thrilling. I would have done everything myself, faster, cheaper and more efficient.

I found Shipmycar to be very professional and a pleasure to deal with. There online quote system was very helpful and easy to use. The IVA work carried out on my car was done to a very high standard. Would not hesitate in recommending them and using them again. Thank you.
Joe Osuch

The guys at Shipmycar did a fantastic job from start to finish, which for me, had a restoration I had to complete in the middle. So was a lengthy process. Even so, I had great communication, I never felt forgotten, attention to detail was top rate, and they handled everything as true professionals. I would recommend this company with no reservations.