Moderny レビュー 440

Moderny からの回答

3日前

Thank you so much for your wonderful feedback! We’re delighted to hear that the product was exactly what you ordered and that it arrived quickly. Providing accurate products and fast delivery is something we work hard to achieve, so it means a lot to know we met your expectations.

We truly appreciate your support and are excited to hear you’ll be ordering again for gifts! We look forward to serving you in the future and hope your recipients love their gifts just as much as you loved your purchase.

Moderny からの回答

2026年4月28日

Thank you for taking the time to share your experience! We’re very glad to hear that our team was able to connect with you directly, provide tracking support, and ensure your package was successfully delivered. Keeping you informed and addressing concerns promptly is always our priority.

We truly appreciate your patience and are happy we could resolve the issue to your satisfaction. If there’s anything else you need or if we can assist you further, please don’t hesitate to reach out, we’re always here to help!

Moderny からの回答

2026年4月19日

I’m very sorry to hear that your order (#1253882) placed on March 16, 2026, for the Elegant Cat Lamp, Wooden Cat Vase, and Moon Night Lamp has not yet arrived, especially after the payment of $126.67 was successfully processed. I completely understand how concerning and frustrating this situation must be, and you deserve clear and accurate information about where your order stands.

To ensure this is properly investigated, please email our customer service team with your order number, the date of purchase, and a brief summary of the issue. This will allow a dedicated representative to review your order history, check the shipping status, and provide you with a detailed update tailored to your case. We appreciate your patience and are committed to making sure your concerns are addressed thoroughly.

Moderny からの回答

2026年4月19日

Thank you for your feedback. We’re glad to hear you had a positive experience, and we truly appreciate you taking the time to share your thoughts with us. Providing reliable service and clear communication is very important to us, and it’s always encouraging to know when we’re meeting expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We remain committed to delivering consistent, high-quality support and ensuring every interaction continues to meet your needs.

Moderny からの回答

2026年4月10日

Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the product and that its design met your expectations. It’s always our goal to provide items that are not only functional but also beautifully crafted.

We’re equally glad that you had a positive experience with our service and packaging. Ensuring fast delivery and secure, sturdy packaging is very important to us. Your appreciation truly means a lot, thank you for your support!

Moderny からの回答

2026年4月10日

We’re truly sorry to hear about your experience and understand how frustrating it must be to be passed between departments and face ongoing delivery issues. This is certainly not the level of service we aim to provide, and we regret the inconvenience and confusion caused by the repeated updates regarding your order.

To help us investigate this matter thoroughly and resolve it as quickly as possible, we kindly ask that you contact our customer service team directly via email with your order details. This will allow us to review your case in full, coordinate internally, and provide you with a clear and accurate update. We appreciate your patience and the opportunity to make this right.

Moderny からの回答

2026年4月6日

We’re sorry to hear that your order arrived incomplete, that’s certainly not the experience we aim to provide. We understand how important it is to receive everything you’ve ordered, and we appreciate you bringing this to our attention so we can address it promptly.

To help us resolve this as quickly as possible, please email our customer service team with your order number and details of the missing item(s). Our team will review your case and work on the appropriate next steps to make sure this is sorted out for you. Thank you for your patience and cooperation.

Moderny からの回答

2026年3月24日

We really appreciate your kind words! Hearing that we exceeded your expectations and lived up to being “better than advertised” is incredibly rewarding. Our team works hard to deliver quality and an experience that truly stands out, so it means a lot to know that came through.

Thank you for taking the time to share your feedback. Your support encourages us to keep improving and maintaining the high standards we aim for. We’re excited to have the opportunity to serve you again in the future!

Moderny からの回答

2026年2月17日

Bonjour,

Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre inquiétude après plus d’un mois sans réception ni réponse. Soyez rassurée, il ne s’agit pas d’une arnaque. Des retards exceptionnels peuvent survenir en raison de contraintes logistiques, d’un volume élevé de demandes ou d’un incident de communication ayant empêché l’envoi des notifications de suivi.

Afin de vérifier précisément le statut de votre commande et vous apporter une réponse claire et rapide, nous vous invitons à contacter directement notre service client à l’adresse suivante : Hello@moderny.co en indiquant votre numéro de commande, l’adresse email utilisée lors de l’achat et la date de la commande. Notre équipe fera le nécessaire pour vous répondre dans les plus brefs délais.

Moderny からの回答

2026年2月13日

Thank you so much for your continued support and for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you’ve enjoyed your orders and that our mix of practical and artistic pieces has helped make your home feel unique and personal. It means a great deal to us to know that our collection continues to meet your expectations.

Your recommendation truly makes our day, and we’re so pleased you find both the selection and pricing worthwhile. We look forward to welcoming you back again soon for another browse. We’ll always be here to help you find something special!

Moderny からの回答

2026年2月10日

We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this situation must be, Especially after waiting weeks for an order that never arrived and spending months trying to get clear answers. That’s not the level of service we aim to provide, and we truly regret the inconvenience and stress this has caused you.

To ensure this is properly reviewed and resolved, we encourage you to contact our customer service team directly by email so they can look into your case in detail. Please include your order number and a summary of the issue so they can assist you as efficiently as possible. Your feedback is important to us, and we appreciate you bringing this to our attention.

Moderny からの回答

2026年2月10日

We’re glad to hear that the product arrived well packaged, eliminating any concern about damage, and that you were kept informed throughout the processing period and up to the expected delivery date. Clear communication and careful packaging are important to us, and we appreciate you acknowledging those aspects of your experience.

If there are any remaining concerns or if you need further clarification regarding your order, we recommend reaching out to our customer service team directly by email. Providing your order details will allow them to review everything thoroughly and assist you as efficiently as possible. Your feedback helps us continue improving our service, and we appreciate you taking the time to share it.

Moderny からの回答

2026年2月6日

Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our team was able to resolve your issue efficiently and that the process met your expectations.

Your feedback means a great deal to everyone at Moderny, and it truly motivates us to continue delivering responsive and reliable support. If we can ever assist you again, please don’t hesitate to reach out.

Moderny からの回答

2026年2月4日

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s certainly not the impression we want to leave, and we understand how frustrating it must have been to receive a faulty item and then face confusion around the returns process. Your comments about the product quality and the return shipping information have been noted, and we take concerns like these seriously as they help us review and improve our service.

To ensure your case is looked into properly and resolved as efficiently as possible, we kindly ask that you contact our Customer Service team directly by email, including your order number and a brief summary of what happened. They are best placed to review the details, clarify the returns process, and assist you further. We appreciate your patience and the opportunity to address this matter through the appropriate support channel.

Moderny からの回答

2026年2月1日

Thank you for sharing your honest feedback with us. We’re sorry to hear that the blanket didn’t meet your expectations in terms of thickness, especially given Canada’s colder climate. We completely understand how important warmth and comfort are, and we appreciate you taking the time to let us know.

Your comments are valuable and help us improve both our product descriptions and future offerings. If you’d like help finding a thicker, warmer option that’s better suited to your needs or if there’s anything else we can assist you with. Please don’t hesitate to reach out. We’re always here to help make things right.

Moderny からの回答

2026年1月25日

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment with both the delivery timeframe and the condition of the rug you received. We understand how frustrating it must have been to wait longer than expected, especially when the item was intended as a gift, and we regret that the product did not meet the quality standards you were anticipating.

We take comments like yours very seriously, as they help us review our suppliers and product listings more closely. So that our customer service team can formally log your experience and investigate this matter further, we kindly ask that you contact us directly at our customer service email with your order details. This will allow us to review the situation in full and ensure your concerns are addressed appropriately.

Moderny からの回答

2026年1月25日

Thank you very much for taking the time to share your experience with Moderny. We’re delighted to hear that you’ve been consistently happy with your purchases and that our blankets and other products have met your expectations in both quality and appearance. Feedback like yours truly means a lot to our team.

We’re grateful for your continued support and trust in our brand, and we look forward to welcoming you back again soon. Should you ever need assistance or have questions about future orders, our customer service team is always here to help.

Moderny からの回答

2026年1月15日

Thank you so much for your kind words! We’re absolutely delighted to hear that the book-shaped lamp made such a special Christmas gift and that your partner loves it. Knowing our products bring joy and create meaningful moments truly means a lot to us.

We sincerely appreciate you taking the time to share your experience. If there’s ever anything we can assist you with in the future, or if you’re looking for another unique gift idea, please don’t hesitate to reach out. We’re always happy to help!

Moderny からの回答

2026年1月10日

Thank you so much for your kind feedback! We’re thrilled to hear that the item was nicely made and matched the pictures perfectly. Knowing it arrived just as expected truly means a lot to us.

We’re especially happy to hear it made a great gift and that your friend loved it! Thank you for choosing us to be part of such a special moment. We hope to serve you again soon.

Moderny からの回答

2026年1月10日

Thank you for choosing us! We take pride in providing quick and fast delivery to ensure your order reaches you as soon as possible. Our dedicated team works efficiently behind the scenes, from processing to dispatch, so you can enjoy a smooth and timely experience every time you shop with us.

Customer satisfaction is our top priority, and fast delivery is a key part of that promise. We continuously optimize our logistics and partner with reliable carriers to make sure your items arrive safely and on time. Thank you for trusting us. We look forward to serving you again!