I recently reached out to Shopper Approvedâs support team while troubleshooting something on our end. Their team was responsive and took the time to test things from their side to help rule out po... ãã£ãšèŠã
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We've been with Shopper Approved for several years and have had great experiences with them. What has prompted my to write this review is recently we rebuilt our data feed and this required remapping... ãã£ãšèŠã
Shopper Approved support was great in helping us connect our various review platforms to better track and manage our reputation online. Helpful and patient agents walked us through some difficulties g... ãã£ãšèŠã
Support across all of their departments is phenomenal. They are constantly adding new and improved ways to help their customers get the most out of the review service products they offer. Most recentl... ãã£ãšèŠã
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Shopper Approved ã«ã€ããŠ
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Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.
Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).
There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.
************************************************* ATTENTION - PLEASE READ BELOW *************************************************
If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.
- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.
- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.
As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.
That being said:
- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.
Or...
- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.
*************************************************
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155 31st St., 84401, Ogden, ç±³åœ
- 888-951-7467
- support@shopperapproved.com
- www.shopperapproved.com
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Great communication
Great communication, a highly helpful team, and a knowledgeable staff dedicated to supporting your needs.
Excellent support when things get complicated.
We've been with Shopper Approved for several years and have had great experiences with them. What has prompted my to write this review is recently we rebuilt our data feed and this required remapping of all of our products on Shopper Approved. I'm not a developer, but with the published articles in their knowledge base and great service from Khéri, we were able to re-align everything and not lose years of product reviews.
The setup is on key
The setup is on key . And this company already has its foundation set up and on to bigger and better deals . Making money is the ultimate experience. Getting the right hookup makes the world a better place to experience .
Good support follow through and communicaion
I recently reached out to Shopper Approvedâs support team while troubleshooting something on our end. Their team was responsive and took the time to test things from their side to help rule out potential causes.
It turned out the issue was related to our own email provider, not their platform. Once we confirmed that, everything made sense and we were able to move forward quickly.
I appreciate their willingness to jump in, run tests, and help validate that their system was functioning correctly. Solid support experience overall.
the team fixed issues and communicated very well
the team fixed issues and communicated very effectively!
Charged me an outrageous fee for localâŠ
For âboxofficeticketsalesâ. Charged me an outrageous fee for local symphony tickets. More than double what the price was. Service fees of 24%+. They were top on googles list for my local symphony tickets which was an advertisement. I fell for it. I got ripped off. Do not use. Shopperapproved site is a scam with no visible chance for me to leave a review of outrageous ticket company. Buyer beware. When I tried to call back they put me on hold for 20 mins and never picked up. I disputed on my credit card.

Shopper Approved ããã®åç
Helpful Customer Service and Tech Support
Shopper Approved support was great in helping us connect our various review platforms to better track and manage our reputation online. Helpful and patient agents walked us through some difficulties getting set up at first. Thanks again!
It's Not Honest Feedback - VERY selective
It appears Shopper Approved is a company-centric service, not public-centric. They ONLY allow reviews from people who get invitations from participating companies. If an order is fulfilled well (by the company's judgment), then and ONLY then will a customer get the invite. But if a company fumbles or outright fails...no invite. So of course, the ratings are gamed from the get-go. I'll never trust anything Shopper Approved says. Never.

Shopper Approved ããã®åç
Support across all of their departmentsâŠ
Support across all of their departments is phenomenal. They are constantly adding new and improved ways to help their customers get the most out of the review service products they offer. Most recently they were able to assist us in a large update/overhaul of our product catalog and were so great the entire time.
Kheri did an excellent jobâŠ
Kheri did an excellent job communicating and following through to ensure all of my questions were answered.
The team at Shopper approved areâŠ
The team at Shopper approved are responsive and help resolve any issue we have. Best review system we have seen
Highly recommended.
Good company, people and service.
Highly recommended.
Attentive Service for a DTC Seller
Kheri and the Shopper Approved team have been attentive and responsive to our questions and helped us work through catalog updates to ensure our customer reviews are displaying as expected.
Shopper Approved Is Great
Shopper Approved makes it easy to collect and display ratings and reviews for your online store. The entire team is great to work with. The level of support they offer is top notch. Highly recommend.
Good Service
Great Service and Smooth Shopify Integration
We had a great experience working with Shopper Approved. Their team helped us successfully integrate the Shopper Approved app into our Shopify store, and the process was smooth from start to finish. The staff was friendly, knowledgeable, and very responsive whenever we had questions. They made sure everything was set up properly and working the way it should. Overall, excellent service and a great team to work with. We would definitely recommend them to other businesses looking to implement Shopper Approved.
Shopper Approved Is the Real Deal
Shopper Approved is the real deal. Their team is responsive, professional, and great to work with.
Good Support
Got support quickly for mapping the product feed reviews.
Highly recommend
"We've been using this platform to collect reviews for our website, and the tech support has been exceptional. Whenever we've had questions or needed assistance, their team has been responsive, knowledgeable, and truly helpful. They resolved our issues quickly and made the whole process smooth and stress-free. It's clear they genuinely care about their customers' success. Highly recommend their service!"
Hands down one of the best experiencesâŠ
Hands down one of the best experiences with customer service! A great addition to our site as well!
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