SILQMIST レビュヌ 

222
•
TrustScore 5段階評䟡の3.5

3.5

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... もっず芋る

5぀星のうち1の評䟡

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... もっず芋る

5぀星のうち5の評䟡

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... もっず芋る

䌁業情報

  1. か぀ら店
  2. ヘア ゚クステ提䟛業者
  3. 矎容院

圓該䌁業による蚘述

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


連絡先

3.5

たあたあ

TrustScore 5段階評䟡の3.5

222件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.5

すべおのレビュヌ

(222)

過去12か月のレビュヌ数: 2ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

The customer service is brilliant and


The customer service is brilliant and the hair I ordered I’m extremely satisfied thanks again and definitely will return to buy more and I have also referred my friends and family

2023幎4月1日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Fabians, thanks for your review. We are happy you are glad with your wig and our customer service. Looking forward to serve you again.

Team Silqmist

5぀星のうち5の評䟡

never had a issue with their wigs

never had a issue with their wigs. good quality, i would buy again from them👍🏜

2022幎7月21日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Thanks Tam for your review. Glad to know you loved your wig. We can't wait to serve you more.

Team Silqmistx

5぀星のうち5の評䟡

Best closures ever

Best closures ever ! The lace melts well ! Will be buying again

2023幎6月1日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Anne, thanks so much for your patronage and we are happy that you love your closure. Look forward to serve you again.

Team Silqmistx

5぀星のうち1の評䟡

Terrible quality hair. No customer service skills.

Terrible quality hair. So bad that the lace ripped off due to the matting of the hair. I approached customer service for a resolution and none was delivered. They evidently only care about the opinions of influencers and for this reason it’s businesses like this that will forever only prosper based on false assumptions.

To their credit as I like to be fair the lace itself is of good quality - easy to work with.

I advise anyone thinking of purchasing to check their previous reviews which all seem to be similar to mine. If I was smart I would’ve refrained from ordering with them.

2023幎6月6日
SILQMIST ロゎ

SILQMIST からの回答

Dear Whitney,

Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered with our hair products and your initial experience with our customer service.

We have reviewed your previous communication and see that your email was indeed responded to. However, it appears there may have been a miscommunication or misunderstanding regarding the resolution provided. We deeply regret any inconvenience this may have caused.

We take all customer feedback seriously, regardless of their status as influencers or regular customers. Our aim is to ensure every customer receives a satisfactory resolution to their concerns.

We are grateful for your recognition of the quality of our lace, and we will continue to maintain this standard in our products. We are also committed to improving other aspects of our offerings and services based on customer feedback.

We understand your frustration, and we appreciate your patience and willingness to provide us with the opportunity to make this right. We hope to regain your trust in the future.

Best regards,
Customer Service Team, Silqmist.

5぀星のうち1の評䟡

Stay Clear Away from this company

Honestly a terrible experience, I could give a 1000-word essay about my experience, but I will just say save your money and go to an African salon.

At least they won't lie to your face. Such a disappointing experience from a small, black-owned business. I asked for my money back and for them to send me back the hair I sent and told them they can keep the closure I paid for after calls and emails were not being responded to. And they just sent me a mess of a wig back, the stitches were already falling out! Its NEVER been worn. I cant believe how long it took them to make this mess, you would think after all the delays it would be perfect!

I am so frustrated with them. Save yourself and avoid them like the plague.

If there were a -100000000000000 stars I would give it to them, and even then I would be being generous with my score.

2023幎5月28日
SILQMIST ロゎ

SILQMIST からの回答

Dear Mrs. YO,

We are deeply sorry to hear about your disappointing experience with your order. Your feedback is genuinely appreciated, and we understand your frustration.

First and foremost, we apologize for any delays, miscommunication, or inconvenience you faced. Unforeseen circumstances can sometimes affect our ability to meet our usual standards of service, and we take full responsibility for any shortcomings in your experience.

Your feedback is vital in helping us improve our services and ensure that situations like this do not happen in the future. We appreciate your patience and hope to regain your trust in our brand.

Once again, we apologize for any inconvenience you faced.

Best regards,
Customer Service Team, Silqmist.

5぀星のうち4の評䟡

Ready to Ship

Ordered hair that said “ready to ship” but got a confirmation email saying I had to pick it up at the store so I ended up having to pay extra shipping fees to get it shipped out to me. However, the hair was really nice and full and I was pleased.

2023幎5月14日
5぀星のうち3の評䟡

This is the first using this company

This is the first time using this company and when I recieved my order it was incomplete, I couldn't get through to the number that is provided on the website, which worried me.

However, emailing the company and informing them of my incomplete order,it was rectified promptly, which I liked and the 2nd delivery came fairly quick. The quality of the hair feels good but let's wait until I install it and see how long it lasts. If the hair proves good quality, I will be back time and time again.

2023幎5月12日
5぀星のうち1の評䟡

Terrible quality hair don’t get scammed

Terrible quality hair, mixed with synthetic fibres & 50% filler pieces, short strands glued together to make up the length and weight. They don’t abide by their returns/ refund policy. I sent evidence of the bad quality several time and they didn’t acknowledge it. I was going back and forth with ‘yasmin’ who is probably an alias for the owner for weeks. I had to eventually raise a dispute with my bank. Don’t waste your money!!!! You can get better quality from Ali express. Luckily I paid with Klarna and raised a dispute and got my money back. I doubt the good reviews are genuine customers, very disappointing.

2023幎2月17日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Karen M, sorry that you were disappointed about your hair. Please get in touch with us at contact@silqmist.com.
Team Silqmistx

5぀星のうち3の評䟡

silqmist - kiki glueless closure unit

Firstly ,
The customer service is really good! she really cares for her customers and you can tell which is great to see . I got very quick replies from her which was nice .

secondly , the packaging isn't great. The wig just comes in a bag . No box, No wig cap , no free lash ,no nothing just a bag . This was kind of disappointing.

Thirdly , the wig itself is really nice . Its true to length too which is nice . I chose 180% density and it was a nice thickness .

2023幎4月17日
SILQMIST ロゎ

SILQMIST からの回答

Omone Ayaya, thanks for your good reviews regarding our customer service and our wig. We are sorry that you were disappointed with few things. Do get in touch at contact@silqmist.com

Team Silqmist.

5぀星のうち1の評䟡

Terrible company and very poor customer


Terrible company and very poor customer service. I would not order from them again. There payment system is misleading and they email you asking for more money after the order has gone through.

2023幎4月17日
SILQMIST ロゎ

SILQMIST からの回答

Sarah Moore, sorry for your disappointment. Please do get in touch at contact@silqmist.com.

Silqmist Team.

5぀星のうち4の評䟡

Great hair !

Great hair !! Only gave a 4 as the delivery took a little longer than expected.
But great quality hair & good customer service

2023幎3月22日
SILQMIST ロゎ

SILQMIST からの回答

Thanks so much for your review Aliyah. We are glad that you were happy with your wig and our customer service . We are sorry that your delivery took longer than expected, this sometimes might be due to Postal strikes.

5぀星のうち5の評䟡

Nova 613

The wig I purchased is really nice! I am happy with it.
One thing to remember is that you need to put your head size and opt for an extra customisation otherwise the wig may be too big.

I would also go for extreme baby hairs next time as I went for minimal and they really are minimal as in hardly there.

If you get this unit remember to purchase purple toner to take the brassy colour out of the wig.

It will take about two washes to achieve a good colour so factor that in when ordering. (I.e the wig won’t be ready to wear colour wise when you receive it)

Otherwise very happy with my purchase ☺

2023幎3月14日
SILQMIST ロゎ

SILQMIST からの回答

Thanks Nova 613 for your review. We are glad that you were happy with your wig and our services. We apreciate also for the hints you gave to other customers on your review. We can't wait to be of service to you again.

Team Silqmistx

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