SILQMIST レビュヌ 

222
•
TrustScore 5段階評䟡の3.5

3.5

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5぀星のうち5の評䟡

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... もっず芋る

5぀星のうち1の評䟡

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... もっず芋る

5぀星のうち5の評䟡

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... もっず芋る

䌁業情報

  1. か぀ら店
  2. ヘア ゚クステ提䟛業者
  3. 矎容院

圓該䌁業による蚘述

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


連絡先

3.5

たあたあ

TrustScore 5段階評䟡の3.5

222件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.5

すべおのレビュヌ

(222)

過去12か月のレビュヌ数: 2ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Terrible hair

Terrible hair. Bought 1 613 bundle and tangles no matter how much I brush.

2023幎3月3日
SILQMIST ロゎ

SILQMIST からの回答

We are sorry that you were not happy with your hair bundle. Please email us at contact@silqmist.com

5぀星のうち4の評䟡

Fast delivery

Fast delivery, hair was nice. Only issue, is that it sheds way too much.

2023幎2月1日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Sorry Kat 3 that you have shedding issue with your hair. Please get in touch with us at contact@silqmist.com
Team Silqmist.

5぀星のうち2の評䟡

Poor quality of hair

Poor quality of hair - very thin which compromises longevity. To their credit I complained and they were responsive, but I still had to buy another bundle to add to the unit. Sadly, would not buy from seller again

2022幎3月15日
SILQMIST ロゎ

SILQMIST からの回答

We are sorry that you had issue with your hair bundle and we are glad we have responded to the issue.

Team Silqmist.


5぀星のうち3の評䟡

Slow dispatch and delivery

2023幎1月26日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Sorry A O for the slow in dispatch and delivery. There had been times the Post Office were on strike. Sorry for the inconveniences.

Team Silqmist.

5぀星のうち1の評䟡

Awful experience and would not recommend to anyone.

Read reviews before you go. I had a nightmare experience and would not recommend them to anyone.
I booked jumbo lemonade stitch braids and sent in a photo of this style as I habe had it done several times before. I decided to try this salon as it was local as my usual stylist is in Crystal Palace. I took the day off work as I had to do my nails as I was flying off for my birthday in a few days. Therefore, this was supposed to be my birthday hair. They agreed that they could do the style and that I should purchase Impressions hair. Which I'd never used and that should've been my first red flag. I just thought this is what the stylist preferred.
I arrived to my appointment 15 minutes early amd no one was at the salon. I waited until dead at 11am until someone arrived. Second red flag. The stylist arrived so after and there was no gummy wax to do the style. She was a little frazzled and said she was going to have to go and buy the 'gel'. That should have been my third red flag as my stylist never uses gel to do stitch braids.
After waiting for 15 for her to come back. She asked what style I was doing, I showed her the photos and asked her if she would be able to do it and she confidently said yes.
It was evident through the way she was braiding my hair that she was not familiar with hoe to do stitch braids. I had booked Jumbo Nd I kept having to direct her on the size as she kept doing them too small. After three rows at the back I asked her to take a picture of how it was going as I could tell she wasn't too confident. I was horrified at what I saw. At this time, I was trying to be graceful and asked for another stylist to do my hair. But I was informed that this stylist was the braided. My head was sore as she kept pulling it too tight amd at thos point I asked her to take them out as this was not the standard I expected. The owner/co owner came to try and resolve the situation but I reiterated that I felt I had Bern misinformed or boomed under the guise that a Service I wanted could be booked. However, they had let me down. Eventually, I agreed for the stylist to do large knotless as that was easier and she stated she could fo them. Fourth red flag, I should have left at that point but I realised I had no other options so I let the stylist do the knotless braids. If you ever see the mismatched braids this girl did in my hair I was furious. To tip it off she used so much gel that my hair flaked within hours. I spoke with the owner at the end and whilst they agreed I shouldn't have to pay the whole place is a mess. Their service appears good but they neex to refine wo many things. What mDe it worse is that another customer had an issue whilst I was there. In terms of my hair, I took it out before I flew out as my scalp was in pain and mostly because it was completely white flaky from all the gel. Never again will I return and its a shame as I wanted a local hairdresser but now I know that my braider in Crystal Palace is worth the journey. They shouldn't agree to do styles if they are not confident that they can offer the service. If I could have rated this 0, I would have.

2023幎2月3日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Mrs B, sorry that you were not happy about your hair style. Please do get in touch at contact@silqmist.com

Team Silqmist.

5぀星のうち2の評䟡

Delivery Issues

Silqmist didn’t ship out the hair until after nearly two weeks when I chased up to find out what’s happening. This was after it took a separate two weeks to process the order (fair enough). But by being uncoordinated in sending out the hair for delivery once it was ready, it means I didn’t receive the hair until about a month after order. They have good customer service so I’ll be buying from them again, but just heads up - not the best service to use if you need the hair URGENTLY.

2023幎2月25日
SILQMIST ロゎ

SILQMIST からの回答

Sorry Anonymous that there was a delivery issues. The Post Office were on strike at some point. We are happy that you promised to buy from us again. We can't wait to serve you better.

Team Silqmistx

5぀星のうち5の評䟡

As always

As always, this company never fails to please me when it comes to my hair extensions. I’m sure my hair will defiantly last a long time.

Also, I wish I could purchase some lace tints from this company I feel like it would make my lace look even more seamless than it already is.

2023幎2月2日
SILQMIST ロゎ

SILQMIST からの回答

Thanks Guest for your review. We are happy that you love your hair. We look forward to serve you again.

Team Silqmist.

5぀星のうち1の評䟡

Hair colour is different, quality resembles synthetic mixture and arrived over a month after ordering

Hair arrived a month later. The website has a picture up but doesn’t say it will look nothing like the picture unless you pay for the styling , then the “custom colour” but you can’t see the colour (bare in mind that’s the whole point) and if you escalate the fact it doesn’t look like what they displayed they will just tell you that their website says colour may differ *even if it obvious to everyone that it is completely different*. They don’t accept refunds no matter what they do ie. when they haven’t even processed the order yet or when they are late to send it (they said 10-15 working days. Didn’t happen) OR it arrives not as described. Not happy at all.

2023幎1月21日
SILQMIST ロゎ

SILQMIST からの回答

Sorry Hanna for your disappointment. The Post Office were on strike at some point. Please do email us on contact@silqmist.com

Team Silqmistx

5぀星のうち5の評䟡

Hair bomb 💣

Super fast delivery, returning customers Silqmist never fails me 😍😍😍
Tapes are insane also simple to instal if you don’t live close to the salon 🀩

2023幎1月19日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Thanks Tia Bolaji for your review. We are happy about your honest opinion about your purchase. We can't wait to keep serving you as one of our good returning customers.

5぀星のうち5の評䟡

Amazing hair!!!

This hair was purchased over 2 years ago, has been dyed, straightened, curled and yet still has maintained a silkiness and quality. Although it may be on the pricier side, you are definitely paying for longevity and quality and is a great investment!

2023幎1月18日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

We appreciate your great review Kells. We are looking forward to serving you again.

Team Silqmistx

5぀星のうち3の評䟡

I can’t fault the customer service

I can’t fault the customer service. I was gifted some gift cards from for Silqmist and placed a few orders, I contacted the company about getting my order before Christmas as this is when there were strikes etc and they got the orders to me ASAP.

The water wave hair quality I’m not overly impressed with. It has been dyed a red tint but it’s so so dry, sheds a fair bit and I’m not overly impressed. I use water and a leave in to hydrate, sleep on satin pillows, use a wide tooth comb etc and it just isn’t giving me the impression this will be hair I have long term which was my intention. I know obviously after dying it’s not going to be the exact same as virgin hair but I feel like I’ve had cheap bundles from Aliexpress/China that have took colour better than this.

Yesterday I removed the bundles, deep conditioned them and reinstalled so I’m hoping I can sort this dry issue and at least try and make the most of them.

2022幎12月14日
SILQMIST ロゎ

SILQMIST からの回答

Thanks YP for your review, we glad our customer service served you to your satisfaction. Sorry, though for your dissatisfaction about your hair. Please contact us at contact@silqmist.com

Team Silqmistx

5぀星のうち5の評䟡

Customer service is really fast

Customer service is really fast. First time buying a wig from here would definitely go another one. The quality is great.

2022幎11月18日
SILQMIST ロゎ

SILQMIST からの回答

Thanks so much Alise Lewis, great you were satisfied with our Customer Care Services. We look forward to serving you again.
Team Silqmist.

5぀星のうち5の評䟡

Amazing customer service !!

Amazing customer service !!! Very fast responses ! They saved my birthday and I’m very grateful!! Thank you so much SILQMIST I will defo be back!

2022幎11月20日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Joetta Willams, we are happy we were able to save your birthday. You are more than welcome and we can't wait to be of service to you again. Thanks.
Team Silqmistx

5぀星のうち5の評䟡

Loyal customer

Ordered about 4 wigs from them now.

I have seen an improvement in their hair quality aswell , all in all I’m am very pleased with the service.

2022幎11月7日
SILQMIST ロゎ

SILQMIST からの回答

PK, thanks for been one of our returning customers and we thank you for your review. We are glad our wigs are up to your expectation.
Team Silqmist.

5぀星のうち5の評䟡

One of the best frontals I’ve ever


One of the best frontals I’ve ever purchased but is also extremely affordable, customer service was also amazing, would recommend to any and everyone

2022幎11月8日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Yetun Ola, thanks for your review, we greatly appreciate your custom and glad you were happy with our Customer service. We look forward to serving you again.
Team Solqmist.

5぀星のうち5の評䟡

I highly recommend.

I highly recommend.. hair looks amazing!! Will definitely buy again , good customer service! Xx

2022幎10月17日
SILQMIST ロゎ

SILQMIST からの回答

Thanks Patience Amos Kodie for your kind review. Glad you loved your wig and satisfied with our Customer service. We can't wait to have you on board again.
Team Silqmistx

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