Simpler Wills レビュー 85

Absolutely appalling service, waited over an hour for the allocated solicitor to call us as her client before us ran over their time. Finally get to talk to her when the phone line played up, so we lost connection....waited several minutes for her to call us back and nothing....I ended up calling the company to be told she was with her next appointment...so, we have waited over an hour for our appointment but she couldn't make her next client wait for our appointment to go ahead....now don't forget we have already paid £98 ...so when I asked for a refund I was told...certainly it will be processed immediately...over a week now and yes you guessed it.....NOTHING....and I doubt we will ever see our money again....absolutely stay away from this company.....

Luke was very informative, he took time to explain everything and gave me the opportunity to ask as many questions as I wanted. I look forward to speaking with him again.

Johnathan went out of his way to explain everything, really nice man , no hard selling.
Thank you
Johnathan 😊

The staff are very good and knowledgeable professional and friendly and are always on time

Received phone call following day after email to enquire

I had a lovely gentleman called Michael who helped me through this journey and made it a nice and pleasant experience. I have never done this before and was a bit worried but Michael made me at ease right away and was ever so helpful. I would definitely recommend your company to other people.

The process was clear, crisp and far from a rushed, pushy process. The initial consultation answered with ease some complex issues I had and was all wrapped up in a excellent price. Sam the consultant was exceptional.

Very pleasant call handler was busy at time of initial call he suggested call me back in 30 mins which he did guided me through the procedure couldn’t fault anything

Keith was polite, friendly, informative and professional in his approach. He made me feel at ease talking about something so personal.

Very easy service, well explained

I have spoken with Keith about will for myself and my wife. Keith was very professional and really made me feel as a valuable customer. Thank you for great service.
Paul

Keith was very informative and reassuring over the service offered. He was easy to talk to and very polite.
I am still waiting for the confirmation email regarding the consultation but other than that, have no queries regarding the experience today.
Thank you Keith

Keith was brilliant. Quick and efficient service. Would recommend!

The step-by-step process was explained in a very informative and detailed manner. The cost is also quite affordable, with no hidden charges. The service was timely and the transaction was straightforward. Keith helped me get started, and Jack guided me through the legal processes, making everything possible. I'm taking control of my future by creating a will. It's not about expecting the worst, but rather preparing for it—a gift to myself and my loved ones.

Keith called me he was very helpful and efficient,went out of his way to get me an early appointment.

Easy service at a good price

First class service from start to finish. Would recommend.

Overall great experience! Making telephone appointment was easy. Call happened as planned. Not rushed. Rhiannon was knowledgeable and friendly - made the experience as pleasant as writing a will can be! Will received with everything as discussed.

Friendly helpful