I don’t normally leave reviews but I felt this lady warranted a good review at Landrover Cardiff. Her name is Stephanie she carries out her role with kindness and professionalism. I watched her while... もっと見る
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What a difference in the atmosphere since Sinclair have taken over ! Stephanie and Rob were a breath of fresh air in a welcome that seemed genuinely concerned in the customer first ! The reception at... もっと見る
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Fantastic customer service. Once they realised I was staying and had my laptop, I was shown to a private booth so I could work - and brought a cup of tea. Having previously owned a BMW, the service ex... もっと見る
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We bought our car here today after comparing to other car dealerships and nowhere else compared to the service provided by Stephanie, she was so welcoming and supportive throughout the experience! She... もっと見る
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企業情報
Sinclair Group - Sinclair Jaguar Cardiff について
当該企業による記述
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
連絡先
Hadfield Road, CF11 8AQ, Cardiff, Wales, 英国
- 029 2054 6700
4.4
優良
37件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
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Lovely customer service
I don’t normally leave reviews but I felt this lady warranted a good review at Landrover Cardiff. Her name is Stephanie she carries out her role with kindness and professionalism. I watched her while I was waiting for my vehicle and she made sure every customer was made to feel like they mattered and were dealt with in a warmth that is missing from many customer facing roles today. I watched as she dealt with an elderly couple who walked in and it was just how I would like someone to treat my parents, nothing seemed like too much trouble, lovely to see!
2026年7月23日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Suzanne,
Thank you for taking the time to leave such a kind review about Stephanie at Sinclair Land Rover Cardiff. We are so grateful to have her as part of our team and we are thrilled to hear she provided exceptional service to you and our other clients. We will make sure to pass on your compliments to her. We strive to make each and every client feel valued and we are glad Stephanie was able to do so for you.
We look forward to seeing you again soon.
Best wishes,
Sinclair Jaguar Cardiff
Stephanie on reception always makes you…
Stephanie on reception always makes you welcome with a lovey cuppa and cake.
2026年7月23日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Thank you, Stephanie, for always making our clients feel at home! We are so glad you appreciate our hospitality and treats John. See you soon at Sinclair Land Rover Cardiff, and thank you for the five-star recommendation!
What a difference in the atmosphere…
What a difference in the atmosphere since Sinclair have taken over ! Stephanie and Rob were a breath of fresh air in a welcome that seemed genuinely concerned in the customer first ! The reception at service was great and has changed my mind from not buying from there again to a very much positive attitude to visiting again.
2026年6月23日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Lloyd, thank you for your kind words about our new management team, Stephanie and Rob! We are thrilled to hear that their dedication to client service has made a positive impact on your experience at our retailer. We can't wait to welcome you back for all your future vehicle needs!
Best wishes,
Sinclair Jaguar Cardiff
DO NOT GET YOUR CAR SERVICED HERE!
DO NOT GET YOUR CAR SERVICED HERE!!
You can't physically book it in, they don't respond to your calls, zero communication. Do not answer your calls, don't tell you it's ready. A day service is not a day, I had to drag my car out of there after a week and this isn't the first time. We bought 2 defenders from them and the service was terrible. This is my last visit to Cardiff branch, I will travel to take our defenders elsewhere.
2026年6月23日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Constance,
We're sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating poor communication and delays can be, particularly when they impact your day.
We'd welcome the opportunity to review the concerns you've raised. Please email your contact details to jaguarcardiff@sinclairgroup.co.uk, quoting your review, so a member of our management team can investigate and contact you directly.
Kind regards,
Sinclair Jaguar Cardiff
Fantastic customer service
Fantastic customer service. Once they realised I was staying and had my laptop, I was shown to a private booth so I could work - and brought a cup of tea. Having previously owned a BMW, the service experience here is far far superior to Sytner round the corner. Very happy 😊
2026年6月9日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Jo, thank you so much for the wonderful review! We are thrilled to hear that you had a fantastic experience at Sinclair Jaguar Cardiff and that our client service stood out to you. We strive to provide exceptional service and we are grateful for your kind words. We hope to see you again soon!
Best wishes,
Sinclair Jaguar Cardiff
The service and attention to detail…
The service and attention to detail provided through the sales rep Charlie Spring was outstanding. An all round excellent experience which gives confidence in continuing to engage with the dealership for after sales and for vehicle servicing and maintenance.
2026年5月3日
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi David, thank you for your kind words about our Sales Executive Charlie. We strive to provide outstanding service and attention to detail to all of our clients. We are thrilled that you had an excellent experience and hope to continue to be your go-to for after sales and vehicle maintenance. Your satisfaction is our top priority.
Best wishes,
Sinclair Jaguar Cardiff
Sinclair Cardiff
Yesterday I had cause to take my Land Rover Discovery to Sinclair Cardiff. I had a great experience with their great staff. Thank you!
2026年5月7日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Richard, thank you so much for the positive feedback! We strive to provide exceptional service and it means the world to us that you had a great experience with our staff. It was a pleasure servicing your Land Rover Discovery. See you next time!
Best wishes,
Sinclair Jaguar Land Rover Cardiff
My F Type had scratches on the drivers…
My F Type had scratches on the drivers window really spoilt the look of my car. I rang the parts department on Friday to enquire about a replacement glass I was answered quickly and very friendly the chap told me the glass was available from factory and if ordered would be in Saturday morning. I asked him to order the glass. Turning up on Saturday I was greeted by to two very friendly chaps who instantly stopped what they were doing and located my glass it was in a rather large packet to keep it safe they opened it to check it wasn’t broken. Obviously the fun bit was having to pay for it :) but by fitting it myself I saved a few hundred pounds! I just want to thank the Parts Department for helping me and my car now looks brand new! Ps it was straight forward fitting it too. Happy Days!
2026年3月21日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Di, thank you for your positive review. We're thrilled to hear that our Sinclair Jaguar Cardiff parts department was able to assist you quickly and efficiently with your replacement glass. We pride ourselves on providing great service and helping our clients. We're glad you're happy with your new glass and your car looks brand new again.
Best wishes,
Sinclair Jaguar Cardiff
collected F Pace car on Sat28th Feb
collected F Pace car on Sat28th Feb.
Was told it had been checked and serviced.
Returned car on Monday 2nd March. Heating not working .loaned me a Discovery.
Informed on Tuesday 3rd F Pace needed a new air cooling part. Why was this not checked before I was sold the car? Let hope the car has a full service check before it is returned. thank you John.S.
2026年3月2日
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi John, thank you for your feedback and we’re sorry to hear about the heating issue with your F-PACE so soon after collection. Our team is currently investigating this and working to resolve it as quickly as possible. We’re pleased we could provide a Discovery in the meantime to keep you on the road, while the necessary checks are carried out.
Best wishes,
Sinclair Jaguar Land Rover Swansea
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Dr Buchalter, thank you for the kind words. We pride ourselves on providing exceptional client service at Sinclair Group, and we're happy to hear you had a positive experience with our staff. We look forward to seeing you again in the future.
Best wishes,
Sinclair Jaguar Cardiff
highest praises to stephanie and christian!
We bought our car here today after comparing to other car dealerships and nowhere else compared to the service provided by Stephanie, she was so welcoming and supportive throughout the experience! She really made an impression on each of us! We are very grateful and wanted to recommend her service highly from the minute we walked in until the minute we left we felt cared for, thank you! We were also served by christian who was brilliant with communication, answering questions no messing about. Brilliant.
2026年1月26日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Lauren, thank you for choosing us for your car purchase and for recognising Stephanie and Christian's excellent service! We strive to provide a welcoming and supportive experience for our clients and we are glad that we were able to make a positive impression on you. It was a pleasure serving you and we appreciate your recommendation. Enjoy your new car!
Best wishes,
Sinclair Jaguar Cardiff
“While you wait” service
Excellent service from Stephanie during “while you wait” service. Was able to work from the showroom and made sure I had everything I needed including a great cuppa!
Only gave 4 instead of 5 stars as on the phone before the service I was given the impression the work would be finished earlier than it actually was, which messed up my evening plans a little.
2026年1月21日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Simon, thank you for your feedback! We're glad you had a great experience with Stephanie and enjoyed our showroom amenities. We apologise for any inconvenience with the timeline and will work on improving our communication in the future. We appreciate your business and hope to see you again soon!
Best wishes,
Sinclair Jaguar Cardiff
Fantastic staff service
I had the pleasure of dealing with James at Sinclair Landrover Cardiff yesterday following a minor issue with my car. James was so amenable and professional in sorting out my issue not only really quickly but in such a friendly way. He was brilliant to deal with, sorted the issue out and is credit to your organisation. This is the service you want, thank you James.
I also spoke to the your member of staff in reception (apologies I didn’t get her name) she was so engaging and pleasant to deal with too. Thank you so much.
2025年12月19日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Mrs Stroud, thank you for the glowing review, we truly appreciate it! James and our receptionist strive to provide top-notch service to all of our clients. We are glad we could quickly resolve your issue and make your experience a pleasant one. We hope to see you again soon!
Best wishes,
Sinclair Jaguar Cardiff
The JLR Sinclair Group at Cardiff have…
The JLR Sinclair Group at Cardiff have provided me with a 5 star service. Their friendly and welcoming manner across the whole team are a credit to do business with.
Chris Perryman and his team are a pleasure to deal with. I bought my Defender through Nick Harris who is such a friendly person to deal with.
Our invite to the RR event was exceptional and Laura looked after us so well and it was a visit to treasure.
2025年11月20日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Robert, thank you so much for your kind words! We are thrilled to hear that you had a 5-star experience with our team at Sinclair JLR Cardiff. We strive to provide exceptional service, and we are glad that you were impressed by our friendly and welcoming manner. We will be sure to pass along your praise to Chris, Nick, and Laura. Thanks for choosing us and we look forward to seeing you again soon!
Best wishes,
Sinclair JLR Cardiff
Trinity was looking after us while we…
Trinity was looking after us while we had work done on our car. Very friendly and helpful. Made our visit relaxed and what a lovely personality she has. Clearly loves cars and she was so easy to talk to. It was our first visit here and we will definitely be returning. Thank you.
2025年10月31日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Mr Manley, thank you for your kind words! We're so happy to hear that Trinity provided you with excellent service during your visit. We're glad she could make your experience with us enjoyable and we can't wait to see you again. Happy driving!
Best wishes,
Sinclair Jaguar Cardiff
Recently had a service for my Jaguar
Recently had a service for my Jaguar. Caitlin was very friendly and informative, and kept me updated during the process. highly recommend.
2025年10月29日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi John, we are thrilled to hear that you had such a positive experience with Caitlin during your Jaguar service. Thank you for recommending us, we truly appreciate your support.
Best wishes,
Sinclair Jaguar Cardiff
Popped in for a price on a service on…
Popped in for a price on a service on my car. Caitlin was especially helpful and assisted me throughout the interaction. Fantastic customer service.
2025年10月30日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Ben, thank you for the positive feedback! We take pride in our exceptional client service and are glad Caitlin was able to assist you. We hope to see you again soon for all your car servicing needs.
Best wishes,
Sinclair Jaguar Cardiff
Service cost enquiry
I popped in as I was driving past and enquired about the cost of my cars next service . Very helpful, attentive staff there.
Caitlin assisted me , promptly and efficiently .
2025年10月24日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Mrs Bounds, thank you for sharing your positive experience! We're glad our team provided helpful and attentive service. We'll be sure to pass your kind words along to Caitlin. We hope to see you back for your next service.
Best wishes,
Sinclair Jaguar Cardiff
Exemplary service from your Service…
Exemplary service from your Service Department colleagues today. I called in a few days ago and left details of my 16 years young X-Type.(which is in pristine condition, inside and out) I needed the PIN code for the entertainment unit as I had recently changed the battery. At 8.01am this morning I received a phone call with the information needed... Well done JLR 😃
2025年10月24日
自発的なレビュー
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Paul, thank you for your fantastic review. We are thrilled to hear about your positive experience with our Service Department. Providing exceptional service is what we strive for, and we are glad we could assist you with your X-Type. Thank you for choosing Sinclair JLR Cardiff, and we look forward to serving you again in the future!
Best wishes,
Sinclair Jaguar Cardiff
Sinclair Group - Sinclair Jaguar Cardiff からの回答
Hi Darren, we're thrilled that you had a great experience with our team at Sinclair Jaguar Cardiff. Thank you for the shout-out to Trinity - she truly is awesome. We look forward to serving you again soon!
Best wishes,
Sinclair Jaguar Cardiff
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