Great location, facilities and staff

Very good customer service. All questions answered, everything explained in detail and the whole experience was stress free.

Excellent from start to finish. From booking the car in to the service when at the facility it was all very professional & a great experience.

A very positive experience dealing with all the staff. I booked my Defender in for a full service and from the first communication to the last all worked flawlessly.

Excellent, and pleasant service by everyone at Hay- on - Wye. I travel an hour, in order for them to deal with my car. There are other dealerships nearer but these are by far the best all round. Highly recommend. Treated as a person, with respect.

A great first visit for my Evoque hybrid on its first service. Easy to book and great customer care from start to finish. Plus a lovely clean shiny car to drive home. Thanks to all for a great professional experience.

Everything is just very well done. I had a small issue with the boot not closing properly. When I was there they repaired the vehicle, did 2 recalls then cleaned the car inside and out. All this within 2 hours. The staff couldn't be more helpful and friendly.
Very smooth process.

Excellent service from all the staff and especially SP who dealt with our purchase.

From booking an appointment to viewing and eventually buying everything was spot on. Callum dealt with us superbly and made the whole process, which included part exchange as smooth as possible.

I have no qualms about awarding Sinclair Group a 5* rating. They offer an above average experience and importantly, I trust the workmanship. A seamless and dare I say, pleasant operation where your vehicle is given the best attention, and defects remedied by experienced mechanics. Front of House is good as well and the coffee (reported on before) is superb. All in all a good establishment, which I trust implicitly.

Great interaction with Spencer Perks, very relaxed atmosphere and dealt with my inquiry swiftly.

Some of the vehicles are prices higher than other Land Rover dealerships

Always approachable, always good humoured, always able to answer my technical questions, and flexible. Go out of their way to try to accommodate my wishes. I feel valued.

Despite being an extra 30 minutes away from other LR dealerships we continue to visit Hay on Wye for its first class service and exemplary personnel in all departments.

Communication is timely, customer focused and reliable.

We are always looked after - drinks etc are always available and offered.

A five star dealership with five star people.

Wonderful service as always, never disappointed - will always return

Adrian the sales person is the reason i purchased the car.

Due to an IT glitch my Defender was not booked in for its MOT at Hay On Wye Landrover. However Angus and Yas managed to swap vehicles around and gave me a courtesy car so it could be done. They are second to none for excellent customer service. I have used them a few times now and its well worth the drive. Angus and Yas always go the extra mile and they are a credit to the brand and company.

As per last two visits the service team were rude and unprofessional!

We asked for them to fix a broken break light and they spent 3 hours bait to look at it and then changed us £125 just to look at it.

We told the service chap that’s not right and was told they don’t look at cars for free

We were buying a new car off them but die to the attitude of service team we will buy elsewhere. A shame as sales manager was professional.

This dealership continues to maintain a professional yet personal approach every time.
Nothing was too much trouble, unrushed & friendly.
Not the closest LR outlet to our business but we will continue to come back for the service. Thanks Angus!
Simon
Nexdorf Electrical Control Engineering

Callum was a very pleasant helpful young man not pushy at all
Karen from Peterchurch