I saw a car that I wanted to buy in the Newport branch, I asked the Cardiff branch for advice. I had taken out an extended warranty on mine which had 10 months left to run, they had also given me a... もっと見る
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Great service above and beyond. All required do e efficiently. Honest salesman with no multiple exteas added to order that wetent asked for.
Dealership and salesman went above and beyond to secure a sale. They took care of my journey from Aberdeen to the Newport dealership with pickup from airport and to the dealership in the morning. An... もっと見る
I found the salesman and salesmanager good but we had to ask about payment options, information was not forthcoming. The salesman did take into consideration our requests and act on them, the staff w... もっと見る
企業が回答しました
企業情報
Sinclair Group - Sinclair Land Rover Newport について
当該企業による記述
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
連絡先
Longditch Road, NP19, Newport, Wales, 英国
- 01633 271888
4.8
優良
72件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
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Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Catherine, thank you for your kind words. We strive to provide exceptional service to all of our clients and we're thrilled to hear that we hit the mark with you. Thank you for choosing us as your go-to business!
Best wishes,
Sinclair Land Rover Newport
Highly recommended
Land Rover have certainly been through the wringer lately, but Sinclair have managed to keep good communications up and managed well through adversity. Rhian and the team at the Newport site continue to look after me and my car well.
2025年10月16日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Stuart, thank you so much for your kind words. At Sinclair, we strive to provide exceptional client service, even in the face of challenges. It's our pleasure to take care of you and your Land Rover. Rhian and our team in Newport will always be here for you.
Best wishes,
Sinclair Land Rover Newport
Excellent service and attention to…
Excellent service and attention to detail from Sean and later Rhian with the Defender. Really appreciated their support and how they expedited the minor work.
2025年10月20日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Thank you for the glowing review! We take pride in providing exceptional service and are thrilled that Sean and Rhian went above and beyond for you with your Defender. It was our pleasure to expedite the work for you. Thank you for choosing us.
Best wishes,
Sinclair Land Rover Newport
I recently had my car serviced at…
I recently had my car serviced at Sinclair Newport, and I couldn’t be happier with the experience. From start to finish, everything was handled professionally and efficiently.
A special thanks to Sean, who organised the whole process seamlessly. He kept me informed at every stage, was easy to contact, and made sure everything was done to a high standard. It's rare to come across someone who genuinely goes the extra mile to ensure customer satisfaction – Sean absolutely did that.
The service itself was carried out on time, with clear communication about what was being done and no unexpected surprises. My car feels great to drive again, and it’s reassuring to know it’s been properly looked after.
Highly recommend Sinclair Newport – and if you get the chance to deal with Sean, even better!
2025年9月30日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Chris, thank you so much for your glowing review! At Sinclair Land Rover Newport, we strive for excellence in every aspect of our business and we are thrilled to hear that Sean went above and beyond to ensure your complete satisfaction. We truly value your recommendation and look forward to serving you in the future. Drive safely!
Best wishes,
Sinclair Land Rover Newport
Always helpful and responsive
Always helpful and responsive. Rhian keeps me up to date throughout the day and always kind and friendly.
2025年10月16日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Thank you so much for the positive review! Our team takes pride in delivering exceptional client service and we are glad to hear that Rhian has exceeded your expectations. We will definitely keep up the good work!
Best wishes,
Sinclair Land Rover Newport
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Perry, thank you for taking the time to share your experience with us. We pride ourselves on providing fantastic client service and we are so happy to hear that Rhian delivered on that promise. We look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Newport
Great service
Honest, reliable and fast service. Rhian Mayne was especially helpful and friendly.
2025年10月15日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Rebecca, thank you for the kind words! We pride ourselves on providing honest and reliable service and we're thrilled to hear that Rhian went above and beyond to ensure your experience was fast and friendly. We appreciate your business and hope to continue serving you in the future.
Best wishes,
Sinclair Land Rover Newport
Excellent customer experience!
What a great customer experience at Sinclair JLR in Newport. Excellent service and was looked after and informed all the way by Rhian. Huge thanks! Thanks for the tea too!
2025年10月15日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Mike, thank you for your kind words! We are so happy to hear that you had a great experience at Sinclair JLR Newport. Rhian and our team are always dedicated to providing excellent service and keeping our clients informed every step of the way. We appreciate your business and hope to see you again soon. And of course, the tea is always on us!
Best wishes,
Sinclair Land Rover Newport
What a friendly branch.
We have had big issues with Sinclair Cardiff branch so when my new evoke needed to have investigation work we went to Newport
What a difference ! We where welcomed by than who very efficiently got the car booked in and upon returning the situation was explained very clearly in a friendly manor to us
Upon leaving we couldn’t believe how friendly and kind everyone was - this branch is where we will be returning
2025年10月14日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Danielle, thank you for choosing our Newport retailer for your car's investigation work! We're glad you had a positive experience with our team and felt welcomed and well-informed. We strive to provide excellent service and look forward to seeing you again.
Best wishes,
Sinclair Land Rover Newport
Brilliant customer service…
So glad that I bought my Land Rover Through the approved used service at JLR Newport. It’s been a real help knowing that I have the warranty and any worries I have had have been swiftly dealt with by Sean and Rhian and the engineers. Communication is great and it’s easy to speak to the team and get updates when work is carried out. Rhian has been an absolute star recently sorting out an issue I have had with my car and I really feel like her and Sean have been working hard to resolve it. Thanks everyone x
2025年10月8日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
We are thrilled to hear about your positive experience with our approved used service at Sinclair JLR Newport, and even more so to know that our team, especially Sean, Rhian, and our engineers, were able to swiftly address any issues you had with your Land Rover. We pride ourselves on providing excellent communication and client service, and we are happy to have exceeded your expectations. Thank you for trusting us with your vehicle and for your kind words. We truly appreciate your support!
Best wishes,
Sinclair Land Rover Newport
Great service and help with MOT and…
Great service and help with MOT and then arranging new tyres at short notice by Rhian M part of service team, thanks.
2025年10月14日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Paul, thank you for the kind words. We are delighted to hear that Rhian provided exceptional service and assistance with your MOT and new tyres. We value your business and look forward to serving you again!
Best wishes,
Sinclair Land Rover Newport
Great service and a special mention to…
Great service and a special mention to Rhian Mayne who went above and beyond to help.
2025年10月14日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Ian, thank you for your five-star review. We're thrilled to hear that our team member Rhian Mayne provided exceptional service. We strive to go above and beyond for our clients and we're glad it was noticed! We hope to see you again soon.
Best wishes,
Sinclair Land Rover Newport
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Krista, thank you for your kind words. As a team, we strive to provide exceptional client service and we are glad Rhian delivered that for you. Your satisfaction is our top priority and we appreciate your support!
Best wishes,
Sinclair Land Rover Newport
Sean is extremely professional
Sean is extremely professional, knowledgeable and well mannered. A real asset to the company.
2025年10月10日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Derek, thank you for the kind words, we are lucky to have Sean on our team! We pride ourselves on having knowledgeable and professional staff to provide the best service to our clients. We appreciate your feedback and hope to continue exceeding your expectations.
Best wishes,
Sinclair Land Rover Newport
Excellent service by all staff
Excellent service by all staff, especially Sean. My car came in for a health check. Great service as usual.
Fabulous coffee too.
Thankyou Sarah Duggan
2025年10月6日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Thank you, Sarah, for your kind feedback. We’re delighted to hear that Sean and the team provided excellent service during your health check visit - and that you enjoyed the coffee too! Your loyalty and comments mean a great deal, and we look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
stress free service
Twas a stress free service despite some wheel locknut drama. Props to Rhian for finding it and providing friendly updates and managing everything expertly
2025年9月24日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Daren, thank you for your review. We’re delighted to hear that Rhian was able to manage everything so smoothly, keeping you updated and turning a potential issue into a stress-free service. We’ll be sure to share your kind words with her and look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
Great experience buying an approved used Jaguar
Bought an approved used Jaguar and the process end to end was excellent. Ashley was great when we viewed the car, helpful but in no way pushy, we felt that we had all the time we needed without pressure. Kyle has been looking after us through the paperwork and again has been excellent. I'd very much recommend the team!
2025年9月30日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Stuart, thank you for your wonderful feedback. We’re so pleased to hear that Ashley and Kyle made the whole Approved Used Jaguar buying process such a positive experience - helpful, professional, and without any pressure. Your recommendation means a great deal, and we’ll be sure to share your kind words with both of them. We hope you enjoy every mile in your Jaguar and look forward to welcoming you again in the future.
Best wishes,
Sinclair Jaguar Land Rover Newport
High Quality Experience
Probably the best experience that I have had to date from a main dealer of any marque.
They implemented a safety recall but also carried out a health check and valet. The receptionists were both friendly and helpful.
I was able to wait for the work to be completed in relaxed surroundings with excellent coffee.
Overall first rate service.
2025年10月3日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Robert, thank you for such high praise. We’re delighted to hear your experience with us was one of the best you’ve had with a main dealer. It’s wonderful to know our team ensured the recall work, health check, and valet were all completed smoothly while you enjoyed a comfortable visit with great coffee. Your feedback means a great deal to us, and we look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
I had my car in for a service and MoT…
I had my car in for a service and MoT today and waited while it was completed. I was looked after with coffee and cakes by Rhian. There were plenty of magazines to read to pass the time away.
2025年10月2日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi John, thank you for sharing your experience. We’re so pleased to hear that Rhian looked after you so well during your service and MOT visit, making your wait comfortable with refreshments and reading materials. We’ll be sure to pass on your kind words to her and look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
Outstanding Customer Service…
Outstanding customer service from Sinclair and in particular Sean Denning. Very knowledgeable and very helpful. I just cant fault the service provided by this company, and they actually answer the phone very quickly. In comparison to some other LRJ dealers this company is exceptional
2025年10月1日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Newport からの回答
Hi Kevin, thank you for your wonderful feedback. We’re delighted to hear that Sean’s knowledge and support stood out and that you’ve been impressed with the service from our team as a whole. Your comments about the difference in experience mean a great deal - we’ll be sure to share them with Sean and the wider team. We truly value your recommendation and look forward to welcoming you again.
Best wishes,
Sinclair Land Rover Newport
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