Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... もっと見る
企業が回答しました
Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... もっと見る
企業が回答しました
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... もっと見る
企業が回答しました
企業情報
Sinclair Group - Sinclair Volkswagen Neyland について
当該企業による記述
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
連絡先
Havenbridge Road, SA73 1QY, Neyland, 英国
- 01646 796190
4.8
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very prompt service booking easy.
2026年9月5日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your positive review, Cerith! We are glad to hear that you had a great experience with our services. Kind Regards, Sinclair Group
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your great review, Margery! We are so glad to hear that you had a great experience with our team and we hope you enjoy your new car! Kind Regards, Sinclair Group
Found the whole experience good
Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the cars features.
2026年8月26日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for taking the time to share your positive experience with us, Mr Gilpin! We are thrilled to hear that you had a great experience purchasing a used car from us. We hope you enjoy your new car and look forward to seeing you again! Kind Regards, Sinclair Group
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you so much for the positive feedback, Martyn! We're thrilled to hear that we met your expectations. We will make sure this is passed on to the VW Team. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
We purchased my son’s first car from…
We purchased my son’s first car from here and the service was excellent, Charlie that dealt with us was brilliant and nothing was too much trouble for him. I would definitely recommend visiting if you are looking to purchase a vehicle.
2026年7月26日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you so much for the kind words, Dean! We are thrilled to hear that Charlie provided you with excellent service and made the process of purchasing your son's first car a breeze. Thanks again for choosing us at Sinclair Volkswagen Neyland. Kind Regards, Sinclair Group
Brilliant!
The Sinclair VW garage at Neyland is near a busy round about and if I drove there and left my car for the day there is nothing to do and no way I could get home on public transport. For a small charge someone from the garage will leave their car at my house and drive my car to the garage for MOT and service. They bring my car back at the end of the day all washed and clean.....a really brilliant service!
It passed the MOT and they repaired a puncture too, so job done. Thank you Sinclairs
2026年7月8日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you so much for your kind words, Chrissy! Our goal at Sinclair VW is to make car maintenance as convenient and stress-free as possible. We're thrilled to hear you had a great experience and that your car passed its MOT. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind words Judith! Glad to hear Neil Jones went above and beyond for you! I will make sure to pass this on to Neil and the Service Manager. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Mixed views
I prefer dealing with people rather than on- line interactions.
The staff at the garage are pleasant and competent; everything was fine and on time.
However, I find your services over-priced… £45 for a can of tyre puncture sealant is ridiculous - it’s available in local stores for under £10. Almost £500 for a service. Puts me off dealing with Sinclair.
2026年7月16日
Great service once again
Had a warning light appear on the dash. Went to service department and car was booked in for the following day. Fault identified and rectified same day.
Service Advisor friendly and professional throughout
2026年7月15日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind review, Alan! We're thrilled to hear that our service department was able to quickly and efficiently fix the issue with your car! Our team is dedicated to providing top-notch customer service, and we're glad we could meet your expectations. Thank you for choosing us! Kind Regards, Sinclair Group
Sinclair Group - Sinclair Volkswagen Neyland からの回答
We're thrilled to hear that you had a great experience with our team! We strive to always provide friendly, helpful, and efficient service to our valued customers. We look forward to seeing you again in the future. Kind Regards, Sinclair Group
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for the fantastic review, Vincent! We are thrilled to hear that our team provided you with excellent service. We truly value your support and look forward to serving you in the future. Kind Regards, Sinclair Group
5 star service from Sinclair Neyland as…
5 star service from Sinclair Neyland as usual! Special thanks to Rikki!
2026年7月2日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind words, Jane! We are thrilled to hear that you had a 5 star experience with our team, especially with Rikki. We appreciate your continued support and look forward to serving you again in the future. Kind Regards, Sinclair Group
Excellent service
2026年6月27日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you so much for your kind words, Mary! We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
I was shown the ideal car for me and…
I was shown the ideal car for me and after a test drive and clear explanation of the offer I was happy to make the purchase.
2026年6月25日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind review, Ann! We are thrilled to hear that you found the perfect car for your needs and that our team provided excellent service. We hope you enjoy your new purchase! Kind Regards, Sinclair Group
Friendly staff that recognise me and…
Friendly staff that recognise me and were interested. The service went smoothly with no dramas. Finding were discuss to my satisfaction.
2026年6月23日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind words, Mark! We're thrilled to hear that our staff provided great service and were able to meet your needs. We look forward to seeing you again soon! Kind Regards, Sinclair Group
Very friendly and informative staff.
2026年6月17日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for the lovely review! We pride ourselves on having a knowledgeable and welcoming team who are always happy to assist our customers. We look forward to seeing you again soon!
Kind regards,
Sinclair Group.
Reception staff always very friendly…
Reception staff always very friendly and efficient, never a problem booking for service and Mot.
Pleased I have a service plan, could be expensive.
2026年6月13日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind words, Jayne! We're delighted to hear our team is always friendly and efficient, and that you're finding value in your service plan. We appreciate your support and look forward to seeing you again! Kind Regards, Sinclair Group
Welcoming staff
Welcoming, smiley staff - even when I arrived 10 minutes before they officially opened for business.
Replacement car sorted almost straight away, contact towards the end of the day for car to be returned (but could have been following day if I'd preferred). Carried out my instructions to the T, so avoided unnecessary work on emergency help facility. Altogether a very satisfactory experience. Could be why I've been buying & servicing cars with this organisation for my last four cars
2026年6月11日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your kind feedback! We're delighted to hear you had such a positive experience and that everything was handled smoothly and to your satisfaction. Your continued loyalty over the years means a great deal to us, and we look forward to assisting you again in the future. Kind Regards, Sinclair Group
Service manager explains in detail what…
Service manager explains in detail what is happening on the day and invites comment and any additional requirements. It is important to have confidence in the people you are dealing with.
2026年6月10日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your review Thomas! We're pleased that our Service Manager's communication and attention to detail helped make the experience a positive one. Your trust means a great deal to us, and we appreciate your 5-star review. Kind Regards, Sinclair Group
Updated review
Updated review:
Pleased to say our issue with the service department has been resolved and acknowledged by Sinclair.
Apology accepted.
2026年6月7日
Sinclair Group - Sinclair Volkswagen Neyland からの回答
Thank you for your review. We apologise for any inconvenience you experienced with our after-sales service. Your satisfaction is important to us, and we will strive to improve in this area. We are glad that you are happy with your car so far and we hope to continue providing you with a positive experience.
Kind regards,
Sinclair Group
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。