Saddle Skedaddle レビュー 

160
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Our first cycling holiday and it was amazing . We did not want it to end Everything was perfect from booking to bikes , hotels , luggage transfers, navigation and routes . Slovenia a stunning countr... もっと見る

企業が回答しました

5つ星のうち5の評価

An excellent experience. The Hebridean Way was my first cycling holiday. The Skedaddle Team Liz, Kate & Ruth did an outstanding job in ensuring we had a rewarding experience. The tour was well organis... もっと見る

5つ星のうち5の評価

Just back from a fantastic week cycling the Hebridean way on a guided tour. The pre-trip information was excellent, our guides were highly organised and they really looked after us. Great scenery,... もっと見る

企業が回答しました

5つ星のうち5の評価

Just returned from an excellent cycle tour in Mongolia. The communication before the trip was first class, clear details were provided about the trip, route, accommodation, etc. Once on the trip eve... もっと見る

企業が回答しました

企業情報

  1. ツアー オペレーター
  2. 旅行代理店

さまざまな外部ソースから提供された情報

Superb Cycling Holidays & Tours - UK | Europe | Worldwide. Road cycling, family, leisure cycling & mountain biking holidays. Guided & self guided tours


連絡先

4.8

優良

TrustScore 5段階評価の5

160件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(160)

過去12か月のレビュー数: 29

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great!

I have now been on seven guided road trips with Skedaddle and they never disappoint. The organisation and support is great and it’s a huge comfort to know that any bike issues on route will be resolved as help is on hand. Friendly guides, lots of laughs and great routes keeping off main roads as much as possible. I don’t ever consider booking with another company - lots of fantastic routes still to try with Skedaddle!

2022年10月1日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Thanks for your review Karen. We hope you are looking forward to your 2023 trips!

Saddle Skedaddle

5つ星のうち5の評価

We love Saddle Skedaddle holidays!

I have been on a Saddle Skedaddle holiday with my husband every year for the past 6 years. We have mountain biked in southern Spain, done LEJOG on a tandem, cycled (solo road bikes) in Italy on the Italian Grand Traverse, Corsica, Wales and an Atlantic escape in Portugal. After returning from each trip, I have looked to see where to go next and we’re now looking forward to Costa Rica. We keep booking with Skedaddle because we know we will be looked after by a professional, friendly and attentive team, the routes are well researched and the lunches are excellent. I cannot recommend Saddle Skedaddle highly enough and would not consider trying another company!

2022年4月2日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Thanks Julia :-) We can't wait for Costa Rica too! Do let us know when you are ready to get another adventure arranged.

Saddle Skedaddle

5つ星のうち5の評価

Best company around for amazing cycling hols!

Just booked my fourth trip with Skedaddle. I can't recommend them enough! They pride themselves on offering hand picked destinations led by local guides and they consistently deliver-time after time. From the brilliant guides like Naomi and Dan, to the gang in the office who help make the magic happen - you really get the feeling that you're dealing with a very special company who genuinely care, and want their customers to have the best holiday ever. Thanks Skedaddle!

2022年9月3日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Gemma, thanks for your review, we really appreciate it!

Hopefully see you on a trip soon.

5つ星のうち5の評価

Having met the team from saddle…

Having met the team from saddle Skedaddle many rides ago, I now won’t do a trip without them. Their attention to detail, care, professionalism is sending to none. Add to that, they’re all great fun to be with. We now use them to run our charity rides and since engaging them have had such positive feedback from all guests.

2022年6月17日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Thanks for your feedback Nigel! Do let us know when you are ready to get your next ride planned :-)

5つ星のうち5の評価

Exceptional cycling holidays with…

Exceptional cycling holidays with experienced and caring guides. I am a repeat customer (more than 10 Skedaddle trips) and I have never been disappointed. My most recent trip (Slovenia/Croatia) was like every other I have been on....well chosen routes (appropriately graded in the pre-trip description), fantastic food and hotels, and knowledgeable and motivating guides (for whom nothing seems to be too much trouble)....highly recommended.

2022年9月10日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Scott, thanks so much for your feedback. Our Slovenia & Croatia trip seems to have gone down very well!

Hope to see you on another trip soon.

5つ星のうち5の評価

Incredible Cycling Journeys

I have experienced the most brilliant holidays across the world with Saddle Skedaddle. It says it all that I am always planning my next trip with this company. I have felt safe, well looked after and encouraged by experienced and knowledgeable guides. I have loved the whole experience and have returned home elated, feeling a sense of achievement and memories of lots of fun. The routes, food, hotels and company have always been great and guides have gone out of their way to fix any of those unexpected blips to ensure a fabulous holiday for everyone. I would not hesitate to recommend Saddle Skedaddle

2022年1月31日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Karen, thank you for your review and it is great to hear you have had such enjoyable trips with us. Do let us know when you are ready to get your next trip organised! :-)

Saddle Skedaddle

5つ星のうち5の評価

Atlantic Escape, another fantastic cycling holiday

This was our sixth cycling holiday with Skedaddle. This time 440 miles down the Portuguese coast from Porto to Sagres. What a great trip! David, Antonio and team looked after us royally. Fantastic route and fantastic lunches. Nothing was too much trouble for them, including unloading the van on route to find my inhaler buried at the bottom of my suitcase (I should have put in the day bag). All done with a smile and maximum attention to detail. Looking forward to our trip Costa Rica with Skedaddle in 2023. Well done the Skedaddle team.

2022年4月11日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Mark, great to hear you had such an enjoyable time in Portugal! Counting down to Costa Rica can now begin..

Saddle Skedaddle

5つ星のうち5の評価

I have been on various trips with…

I have been on various trips with Saddle and every single one is absolutely fantastic. Just got back a few days ago from my 2nd Corsica trip and again beyond expectations. The saddle team made the trip. Can’t recommend them enough

2022年10月1日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Lee, thanks for your feedback and so glad you were able to make it to Corsica. Hopefully see you on another trip soon.

Saddle Skedaddle

5つ星のうち1の評価

LEJOG (19 days) September 2022

LEJOG (19 days) September 2022

I have cycled all over the world on 6 different continents but this did not prepare me for the cowboy outfit known as Skedddle.

This trip had everything you didn't need. The penny pinching was apparent at every level.

A tour guied with zero customer service skills and an ignorance that borders on malevolence.

The cheapest rooms in the cheapest hotels and B&Bs. Imagine sharing a bathroom with 3 rooms after cycling all day.

A bike with niggles that needed attention nearly every day yet the tour leader would not address the underlying issue.

Zero flexibility to known events and a hostile attitude to guests and even threats to boot people off the tour.

Entirely due to Skedaddle's inflexibility, utter intransigence, and unwillingness to adapt or change plans, we were unable to complete LEJOG. Zero empathy from both Skedaddle and the tour leader.

Zero help, support, or assistance from Skedaddle's head office.

I am still awaiting a formal response to the 9 separate issues I have raised.

There are more professional companies out there than Skedaddle. I'd advise that you use those instead.

2022年9月30日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Dave, we were really sorry to hear you are disappointed in your experience with Skedaddle. As you are aware, we have reached out by email to address all the points you have raised.

We understand it was disappointing not to be able to complete the ride, but as explained at the time and in our correspondence since, our guides were prioritising the safety of the group and felt advising against riding at the end of the trip, was the only option given the severe weather warning that was in place.

Thanks, Saddle Skedaddle

5つ星のうち5の評価

What an incredible adventure

What an incredible adventure! We have just returned from Colombia after an amazing trip cycling from Bogota to Cartagena. The cycling was tough but awesome, the views were amazing and the support was outstanding. We had more than our fair share of drama, with delayed luggage (both bikes!) and hospital visits but nothing was too much trouble for the team. By the time we arrived from the airport at the first hotel, arrangements for hire bikes for us were underway, so we didn't miss out on any cycling time.

We chose this trip as our honeymoon, knowing that we wanted the experience of a lifetime, and that's what we got. We have the most amazing memories (including of cycling up Alto de Letras, which also goes down as the toughest day of my cycling life!).We are already looking ahead to planning another Saddle Skedaddle trip!

2020年1月27日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Emma,

Thanks for your kind review, it is great to read how much you enjoyed the trip and glad being unwell didn't slow you down!

Hopefully chat to you again soon.

Saddle Skedaddle

5つ星のうち5の評価

We went with Skedaddle to Colombia a…

We went with Skedaddle to Colombia a while back and it was an incredible experience.

Skedaddle sorted hire bikes out for us (we were mid-backpacking around south america), found amazing places to say, amazing backdrops, looked after us food-wise (we're vegetarian) and were just brilliant throughout.

2019年12月31日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Phil,

Thanks for the kind review and it is great to hear how much you enjoyed your time in Colombia; it is such an amazing destination and I am really glad our team helped you make the most of your ride.

Hope to see you again soon.

5つ星のうち5の評価

pleasant cycling experience

My experience this weekend cycling in the Peak District was incredible! I will not hesitate to recommend Saddle Skedaddle to my friends/colleagues.

The customer service was really professional from the outset, with Matt promptly clarifying any questions or concerns that we had regarding the holiday.
There was the option to drive over to the hotel, or meet at Derby station for the free van transfer. We also had the option to tailor our hotel room preferences and other cycling equipment as required.
Unless intending to bring our own, all cycle equipment was provided (obviously not personal clothing) and Alistair and Paul, our two instructors over the weekend, prepared a lovely spread of lunch, drinks and snacks throughout our journey. There was a support vehicle with us the whole time.
Dinner was 3 courses at the hotel.

Both HF Holidays and Saddle Skedaddle staff were very accommodating with the group’s dietary requirements which was extremely appreciated.

The holiday consisted of 2 trails (one per day) and I participated in 1. The first 2.5 hours I found difficult because of hill ascents and descents, but the remaining 5 hours was very pleasant and enjoyable as we sped downhill and on flatter ground, all the while admiring the view.

I was really naive and had underestimated the level of difficulty of the routes. Being unexperienced I found it challenging, but to a regular cyclist the difficulty level would be as expected.

I was lucky to cycle with a friendly, supportive and humorous group of people. However, I would like to commend Paul and Alaistair for their expert advice, kindness and support throughout the ride. I was so nervous but it helped that they broke the route into smaller parts and explained each in turn before we came to cycle it - making the hill climbs less daunting.

There was a mix of abilities in our group but Paul and Alistair succeed in setting the “right” pace throughout.
Anyone can find this route in the Peak District and cycle it, but the experience is only beyond great when you’ve two enthusiastic and knowledgeable instructors supporting you! Thank you for everything!

2019年10月14日
自発的なレビュー
5つ星のうち5の評価

What an amazing adventure!

I wanted to share my experience with Skedaddle having done Italy's Grand Traverse South to North cycling trip this May. It started badly when my bike did not arrive in Bari when I did. I quickly emailed the Skedaddle team to let them know and ask for any assistance as I was getting picked up the next day. The Skedaddle team and their guides Radu and Wally were superb. They arranged for me to ride a spare bike for the 3 days while I waited to hear from the airline. They went out of their way to help me retrieve my bike from the airport when it finally arrived. Although we did not have the best weather (rainiest May in history) the guides made the trip! They both had a great sense of humour and made sure everyone was looked after. I think we all had a great trip and I met some amazing cyclists from all over the world. I would definitely recommend them.

2019年6月28日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Lorrie,

Great to hear you had such a good trip, despite the best efforts of the airline and the unseasonable weather!

Hope to see you again soon.

Saddle Skedaddle

5つ星のうち5の評価

Super trip

I did the Costa Rica mountain bike trip with my son. We had such a good time and I would highly recommend it. The guide Juan Carlos was excellent, very knowledgeable, patient and good fun. Amazing country and you see everything so much better by bike. The food was really good and considering how much was included in the price (hotels, food, rafting, park fees) I thought the holiday was good value for money. Will use this company again and thanks for great time.

2018年10月3日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Lucinda,

Really pleased to hear our trip helped you get the most out of Costa Rica, it is such an amazing part of the world. When you're ready for you next adventure by bike just give us a call.

5つ星のうち5の評価

Excellent holiday thank you

Had a good family holiday with this company. Guide was great and very knowledgeable. Food provided was excellent. Amazing trip :)

2018年10月3日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Ben,

Thanks for letting us know about your experiences on our family trips, it is always nice to hear. Hope to see you again soon.

5つ星のうち5の評価

Saddle Skidaddle to Tuscany

I went on a Saddle Skidaddle holiday with my wife. We went to Tuscany in Italy. The holiday was very well organised, we were looked after from meeting our transfer from the airport, through to the transfer back again. We were self guided and found the directions very easy to follow; they took us through some fantastic towns and natural parks. I particularly liked exploring the hill top, fortified towns, that we stayed in; the hotels were also great.

I'm going to start looking for my next trip.

2018年9月29日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Nick,

Great to hear how much you enjoyed your trip to Tuscany. It is a beautiful part of the world and of course best explored by bike! Look forward to chatting to you about your next trip :-)

5つ星のうち1の評価

Unsafe and untrained - Skedaddle

This group advertises cycling holidays in the UK and abroad. What they don’t advertise is how unequipped and untrained their staff are when things go wrong. I fell off my bike after hitting a pothole. I sustained an open, shattered elbow. Their tour guides, did not have a clue what to do, any plan, how serious my injury was or where a hospital was. They left me in agony and bleeding in their van whilst they had a picnic with the other cyclists. Telling the group I was okay. I wasn’t. Thank god for another cyclist who was a nurse and came to the van to check on me. She took charge and only then did they start to pack up the picnic. It was surreal how badly I was treated. They tried to give a speech at the end of the picnic and the other cyclists had to stop them. It took Skedaddle nearly 3 hours from the accident to get me to hospital or any painkillers/ care. I needed emergency surgery. Please do not use this company- like the other reviewer- they quickly change when things go wrong. I have never received an apology.
Unfortunately- unless regulation is bought in or laws are changed, this will happen again. If anyone else has suffered with this company, please get in touch as I am absolutely committed to raising awareness about their shambolic care. Very quick to forget you. Don’t believe their adverts or PR. -

2018年9月8日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

We were very sorry to hear of Lisa’s accident and continue to wish her all the best for her recovery. We have discussed the events with Lisa in depth and are extremely disappointed she still holds this opinion of the way the incident was handled. While we remain sympathetic to Lisa’s situation there are a number of things Lisa has said in her review which don’t accurately reflect the events.

Our guides followed our proven procedures for dealing with accidents and the incident was handled in a professional manner, fully in line with recognised health and safety procedures. All of our guides receive industry leading training in guiding, first aid and incident management annually. All of the team that led this holiday had received this training and after thoroughly investigating events, we are confident that this was followed. The tour leader on this holiday was local to the area and was fully aware of where the local hospitals were, having designed the route, which includes conducting a risk assessment and documenting everything which might be needed in case of an emergency.

While Lisa’s accident was very much the guides' priority they had to make sure the rest of the group had everything they needed to safely complete their cycling, which is why there was a short delay in leaving for the hospital, but Lisa was at the hospital within an hour of her accident.

We have certainly not been quick to forget Lisa and following her accident we arranged for her car and other belongings, which had been left at the accommodation in Yorkshire, to be returned to her home address in London. This is not something we were obligated to do but wanted to help make things easier for Lisa during her recovery. We were in frequent contact with Lisa until the point Lisa indicated she no longer wanted to discuss the issue directly with us.

We remain very sorry about Lisa's accident and the way she feels about our service. We have 23 years experience of running cycling holidays all over the world and have excellent levels of customer satisfaction, repeat business and a great reputation with our clients for the way we deal with incidents such as this. If anyone has any concerns we would be more than happy to chat about our approach.

5つ星のうち2の評価

Not Saddle Skedaddle but SKEDIDDLE

Booked a cycling holiday in Croatia through them with Island Hopping. The holiday on the boat was good fun, but discovered that Saddle Skedaddle had loaded the price by a couple of hundred pounds over anyone who booked directly with Island hopping. As they get a commission from Island Hopping I felt it was unreasonable of them to charge a significant sum on top of the ticket price.
Spoke to them when I came back and they just dug their heels in, justifying their surcharge with several very lame excuses.
So be aware if you book through Skediddle you might be charged extra for nothing. Go direct and save money.
I suppose Caveat Emtptor.

2018年6月17日
自発的なレビュー
Saddle Skedaddle ロゴ

Saddle Skedaddle からの回答

Hi Tony,

We're sorry you were dissatisfied with the explanation of our pricing, especially as you let us know how much you enjoyed the holiday. I know you have already chatted this through with my colleagues by phone and e mail on several occasions and although we are confident our holidays offer good value for money we are of course sorry you disagree, despite our offer of a discount from a future trip.

While we would only expect people to book with us once they are happy with our prices we are quite transparent and are happy to chat people through what they get for their money before booking.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報