Sky Parking Services レビュヌ 

234
•
TrustScore 5段階評䟡の2.5

2.5

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5぀星のうち1の評䟡

Transfer driver on arrival used mobile phone non hands free in early hours of the morning down country lanes. Found this very unprofessional and unsafe. Upon picking up it took 40 minutes and several... もっず芋る

5぀星のうち4の評䟡

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Purchased a voucher via Groupon for Sky Parking Services - advert detailed can use at Prestwick airport. Tried to redeem voucher however no drop down for Prestwick airport - despite countless emails a... もっず芋る

5぀星のうち5の評䟡

I had made a booking for my son and his partner for a lounge at Heathrow. 4 days prior to them flying I realised I could not access a swathe of emails due to a computer issue. I emailed the helpdesk... もっず芋る

䌁業情報

  1. 旅行代理店
  2. 駐車堎

さたざたな倖郚゜ヌスから提䟛された情報

We compare airport parking and lounges at all major UK airports.


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2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

234件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

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2.5

すべおのレビュヌ

(234)

過去12か月のレビュヌ数: 12ä»¶

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5぀星のうち1の評䟡

If I could leave zero stars that would


If I could leave zero stars that would be more like it!
Rang on arrival as requested 2am in the morning - actually still waiting for my car at 6am in the morning (literally still stood in the airport car park writing this)
Rang numerous times to be told 20minutes each time
..

I have to you children with me as well which makes it even worse than it already is!

Shocking customer service & highly disappointed cold and tired family still waiting for the car!!!!!

2023幎10月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Shocking

Shocking. No contact number to ring them at stansted airport .
Will never use again.
Want to updated car details as our car has severly broken down and we fly on friday.
This has now been rectified and happy to ammend the review

2023幎10月3日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Hi Darren,

We currently do not provide a telephone support service for booking amendments, as we offer several convenient contact methods through our website to assist our customers with their needs. According to our records, we received your email today and promptly made the requested changes to your booking.

We want to highlight that this was our first interaction with you. While we respect every customer's right to provide feedback, we feel that a 1-star review might not entirely reflect the efficiency and promptness of our service. We are committed to providing exceptional service and are here to assist with any further needs or concerns you might have.

5぀星のうち5の評䟡

Great company n price

I found these via wowcher and was delighted with the price how easy it was too book and the communication via email I had accidentally deleted my confirmation email but I got in touch n was sent it in minutes deffo use again

2023幎9月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Service

Due to unforeseen circumstances I had to amend my booking on two separate occasions and this was done immediately without any fuss by email. I recommend anyone who needs airport parking to use Sky Parking Services

2023幎9月20日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Top review Colin, many thanks.

5぀星のうち5の評䟡

Cancellation of airport lounge

Our holiday was cancelled by Jet2, and sky parking services cancelled and returned our money for the airport lounge immediately without any problems

2023幎9月17日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Thanks Kathrine.

5぀星のうち5の評䟡

Fantastic service from these guys


Fantastic service from these guys changed my vehicle after my initial booking sent an email to ask for everything to be changed swapped everything over for me no problems at all

2023幎9月10日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Many thanks Stephen Happy to help. SPS

5぀星のうち5の評䟡

Booked Luton Park and ride at luton


Booked parking with sky parking services and although the company we booked with them know as luton park and ride at airport caused heaps of problems sky parking services have been absolutely amazing at helping us resolve the issue from reimbursing the cost of the booking to advising us on how to move forward.

They've gone above and beyond to resolve the issue and it's been gratefully appreciated.

2023幎7月26日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Very pleased we could fix this for you Nazish, and thank you for the great review. SPS

5぀星のうち5の評䟡

Great service

Had problems with airline keep changing flights,sky parking were really good about changing our parking and our lounge time, with no Fuss really easy

2023幎8月31日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Thanks Margaret, very happy to help.

5぀星のうち1の評䟡

Following a review of a poor service at


Following a review of a poor service at the escape lounge in Stansted Sky parking services offered to investigate a complaint about the poor service I received. I have now sent two emails asking for my complaint to be investigated but after a week I have not even received an acknowledgement email!!! They were quite right to identify that they are the booking agents and not directly responsible for the staff at the escape lounge, but why offer to help and then not respond?

1525 hrs on 14/8/23I have just been contacted by a gentleman called Will from Skyparking services accusing me of starting a vendetta against their company. He blamed his gruff demeanour on his Nationality and to say I was disappointed by his approach would be an understatement. I hope the call is recorded as Wills boss should listen to his very poor customer service. Once again I am left nothing but disappointed by a company who clearly cannot take feedback. He seemed solely focused on blaming me and not the fact that after his company offered to advance the complaint on my behalf, they failed to respond in a timely manner. VERY disappointing.

21/08 I have reread my second review and noticed that I mistakenly did not place the word NOT before the words directly responsible, and it is clear this was a genuine error as I acknowledge that SPS are booking agents. SPS did not respond to two emails I sent which was the basis of my grievance but now that has been rectified.

2023幎7月27日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Details have been sent to Holiday Extras who will look into this.
Complaints procedure is via info@skyparkingservices.co.uk not trustpilot.

SPS does not own or operate any airport lounges or employ any lounge staff as indicated by Mr Wratten
"They were quite right to identify that they are the booking agents and ---directly responsible for the staff at the escape lounge" Totally false.
SPS

5぀星のうち2の評䟡

Bit of confusion

Turned up and there was no car park. Did manage to get a full refund and was also reimbursed for another car park we managed to book.

2023幎8月10日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

No scam Joshua as you now know and have been fully reimbursed.
Sincere apologies Joshua to you and your family. Totally out of our control and we will cover the parking costs and assist with future travel.
SPS.

5぀星のうち5の評䟡

Such a great service

Such a great service. I’ve used then several times abd already booked for the next two holidays. So convenient, always punctual and very friendly.

2023幎8月7日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Many thanks John, great review from our valued customer

5぀星のうち5の評䟡

I inadvertently booked the incorrect


I inadvertently booked the incorrect terminal lounge. Sky parking services sorted it with less than 24 hours to go - amazing service. Would recommend. Thanks 😊

2023幎8月5日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Very pleased all sorted for you and thanks for the great review.

5぀星のうち5の評䟡

Great service

Great service. I made an error in my booking (completely my own mistake) and they responded to my email within an hour and amended the booking as requested. Very happy with the quick and efficient service

2023幎8月5日
自発的なレビュヌ
Sky Parking Services ロゎ

Sky Parking Services からの回答

Thanks Amy, happy all sorted for you.

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